onecard Account Opening Form

onecard is a payment solution that provides clear visibility and control of your

T&E and purchasing expenditure and helps improve cash flow. For full details

on the features and benefits that are available with onecard please refer to your

Relationship Manager.

Contents

Page

Account Opening Form

Guidelines for completing this form 1

1. Business/Organisation details 2

2. Authorised Contacts 2

3. Card Account 3

4. Programme Preferences 5

5. Cardholders 5

6. Authorisation by the organisation 10

7. Organisation Checklist 12

8. What to do next 12

Additional information

NatWest onecard Terms and Charges

The Direct Debit Guarantee

Your Insurance Policies

Schedule 1 – How we will use and share cardholder/authorised contact information

onecard

Account Opening Form

NWB45685 (08/01/2019) NW onecard_CPB

Guidelines for completing this form

On screen

• Use the tab key to move between the relevant fields

• Do not use the return or enter keys

• The completed form can be printed but not saved

• Please refer to the

icons as you complete the form for

additional information.

By hand

• To print the form, please use one of the print options in

section 8

• Complete in BLOCK CAPITALS and in black ink

• Please refer to the additional information provided at the

back of the form as you complete the form.

Authorised Contacts

• Appoint specific Programme Administrators for this

Commercial Card programme in section 2

if required

• Ensure section 6 of the form is signed in accordance

with your existing signing authorisation(s).

If you require any of the optional forms mentioned in this

form, for example the Cardholder Schedule to request more

than 3 cardholders, or the Amendment Form, please request

from your Relationship Manager or download them at

www.natwest.com/onecard.

Please ensure that your authorised contacts (listed in

section 2) and cardholders (listed in section 5.2) are

provided with a copy of Schedule 1 How we will use and

share your information, provided at the end of this form.

Please note your application may be delayed if not fully

completed.

How we will use your information

Before continuing with this application, please read the

information below which explains how we and others will

use your personal and financial information during this

application process. When we use and share personal and

financial information, we do so on the basis that we have a

legitimate interest to prevent fraud and money laundering,

to manage our risk and to protect our business and to

comply with laws that apply to us (including verifying your

identity and assessing the suitability of our products).

For full details about how we use the personal and financial

information of our customers, please see our full Privacy

Notice at www.natwest.com/privacy.

Who we are

The organisation responsible for processing your personal

and financial information is National Westminster Bank Plc,

a member of The Royal Bank of Scotland Group (“RBS”).

onecard

Account Opening Form

This Account Opening Form should be used for the following types of organisations*:

• Limited companies

• Other corporate bodies, e.g. limited liability partnerships, charitable incorporated organisations and bodies established by

statute

• UK public sector organisations

• Partnerships of four or more partners

• Charities without individuals as trustees

*Your organisation must be registered in the UK and have an annual turnover of £2M or above (turnover restriction

does not apply to PSC applications).

If your organisation does not fall into one of the categories above please contact your Relationship Manager to discuss

our Business Credit Card. Applications must be made via NatWest Relationship Managers in the relevant jurisdiction.

For example, if your organisation is in the UK, the application

must be made via NatWest in the UK.

Important

The NatWest onecard Terms & Conditions, tariff information, Direct Debit guarantee and insurance policies are provided in

this application pack. This information is important – you should read it carefully before proceeding with the completion of

the Account Opening Form and print or save a copy for your own records.

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Page 1 of 34

1. Business/Organisation details

Full legal name of

the business/

organisation

Trading name

(if different from

the name above)

VAT registration

number

Business/Organisation address

Please enter your business/organisation address.

This is the address we will use for statements and correspondence.

Address Line 1

Address Line 2

Address Line 3

Town or City

Postcode

2. Authorised Contacts

2.1. Programme Administrator

This will be the person who we will send statements, cards and correspondence to. This person can also request information

about the card programme.

Important note: If you wish this person to be able to make changes to your card programme, please also appoint them as an

Authorised Signatory in section 6. If you wish to nominate additional Authorised Signatories, please complete the

Amendment Form.

The personal information collected here will only be used to confirm their identity in the event that we have contact with

them by telephone.

Title Mr

Mrs Miss Ms Other

If ‘Other’, please specify

First name

Middle name(s)

(please provide the middle name in full)

Surname

Date of birth

(DD/MM/YYYY)

Mobile number

Alternative telephone

number

Business email

address

Security password

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3. Card Account

3.1. Organisation or Department name (billing unit) of the account

3.2. Organisation or Department name (billing unit) as you wish it to appear on the card

(maximum 21 characters including spaces)

3.3. Alternative address for cards & PINs

If you would like your cards and PINs sent to a different address (from the one provided in section 1),

please complete this section.

Contact name

Address line 1

Address line 2

Address line 3

Town or city

Postcode

3.4. Billing

Central Billing

Payment grace period

Please choose the payment grace period required. (Mark

one box only.)

Please note fees apply for payment grace periods

of more than 7 days (see NatWest onecard Charges

sheet)

7 days

14 days*

21 days*

28 days*

*Fees apply

A single consolidated statement will be sent to your

Programme Administrator for central payment of the

outstanding balance.

By default, cards are sent to the Programme Administrator at the organisation’s address, and PINs are sent to the

cardholder at the organisation’s address.

Alternatively, the following options are available:

If you require cards & PINs to be sent direct to the cardholder (at a different address to the

organisation), please place a cross in the box and provide each cardholder’s details and

business correspondence address by completing a Cardholder Schedule (Excel)

If you require cards to be sent to the Programme Administrator at the organisation’s address and PIN advices to be

sent to cardholders (at a different address to the organisation), please place a cross in the box and provide each

cardholder’s details and business correspondence address by completing a Cardholder Schedule (Excel)

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3.5. Payment method:

• Direct Debit Please complete the Direct Debit instruction below. The monthly payment will be collected

from your business account subject to the safeguards assured by the Direct Debit guarantee

given at the end of the NatWest onecard Terms and Conditions.

• If you prefer a different payment method, please place a cross in this box.

3.6. Credit limit required £

This should cover your total expected card spend in a typical month.

Your credit limit, if agreed, will normally be higher than your expected monthly expenditure to allow for the payment grace

period.

3.7. In total, how many cards do you require?

If you require up to 3 cards please provide the cardholder’s name and details, plus card preferences in section 5.2.

If you require more than 3 cards or wish to have memo statements

please complete the Cardholder Schedule

(Excel)

Please fill in the whole form using a ball point pen and

send to - Commercial Cards, PO Box 5747,

Southend-on-Sea SS1 9AJ

Name(s) of account holder(s)

Branch sort code

Bank/building society account number

Instructions to your bank or building society

Please pay NatWest onecard Direct Debits from the

account detailed in this Instruction subject to the

safeguards assured by the Direct Debit Guarantee.

I understand that this instruction may remain with

NatWest onecard and if so, details will be passed

electronically to my bank/building society.

For the NatWest onecard

OFFICIAL USE ONLY

This is not part of the instruction to your bank or building

society.

New Customers: We will complete the reference number

when your account/card is opened.

Monthly payments: The actual amount and date the

Direct Debit will be collected will be shown on each

monthly statement.

Reference

Signature(s)

Banks and building societies may not accept Direct Debit Instructions for some types of Account

Instruction to your bank or building

society to pay by Direct Debit

Service user number

6 7 6 6 3 5

National Westminster Bank Plc. Registered in England and Wales No. 929027.

Registered Office: 250 Bishopsgate, London EC2M 4AA

Authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority. No. 121878.

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4. Programme Preferences

4.1. Online Card Management

Our online services combine live payment information and access to current and historic statements via Cards Online, plus

more sophisticated management reporting through Smart Data.

Enrolment in Cards OnLine will be set-up automatically. E-statement notifications will be sent to the first Authorised

Signatory (nominated in section 6) who will be able to view statements, monitor cardholder activity and close/order

replacement cards using Cards OnLine

Individual cardholders will also be able to register on Cards Online, giving them access to their card balance, available credit,

and recent transactions, plus they’ll be able to view/download their statement.

• If you would prefer not to enrol your Authorised Signatory in Cards Online, please place a cross in this box

The benefits of requesting additional access to Smart Data include:

• a comprehensive view of your organisation's card spending patterns at business, department and merchant level

• data export for analysis or to integrate with your accounting system, and

• ability to manage, review and approve employee expense transactions online

For more information, please speak to your Relationship Manager.

If you require online card management, please ensure the email address for the first Authorised Signatory requested in

section 6 is completed.

4.2. Statements

• Please advise your preferred statement date – from 3rd to 28th inclusive

• Optional paper memo statements

Cardholders can access their statements online by registering on Cards Online, but if you prefer

a paper statement to be sent to cardholders, please place a cross in the box and provide each

cardholder’s details and business correspondence address by completing a Cardholder Schedule (Excel)

4.3 Travel Accident and Corporate Liability Waiver insurance benefits

NatWest onecard is offered with free Chubb Travel Accident insurance and Corporate Liability Waiver insurance, however

you can choose to opt out of receiving one or both of these benefits by indicating this below. Please be aware there will be no

discount to fees or charges as a result of choosing not to take these free benefits.

Travel Accident insurance – onecard comes with a free Chubb travel accident insurance policy that pays a lump sum if

your cardholder and/or up to three business colleagues / associates sustain a permanent serious injury while travelling on

a business trip when this card has been used to pay for the travel/fares. Cover is offered for loss of limb, loss of sight,

permanent total disablement and death caused by an accident (please refer to the Policy Summary included in this

application form for more details).

If you do not want to have this free insurance included, please place a cross in this box

Corporate Liability Waiver insurance – our Corporate Liability Waiver Insurance will protect your business if a cardholder

uses their onecard for something that’s not legitimate business spending (please refer to the Policy Summary included in

this application form for more details).

If you do not want to have this free protection included, please place a cross in this box

5. Cardholders

5.1. Cardholder details

Cardholder 1

Please ensure ALL sections are completed: missing or partial information will delay the opening of the card.

Title Mr

Mrs Miss Ms Other

If ‘Other’, please specify

First name

Middle name(s)

(please provide the middle name in full)

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Surname

Name as you wish it

to appear on the card

(e.g. title, ﬁrst name, middle initial and surname (max. 21 characters incl. spaces))

Residential address

(should be different from company address)

Address line 2

Address line 3

Address line 4

Postcode

Country of residence

Great Britain

OR Other If ‘Other’, please specify

What is the nationality

of the cardholder?

Date of birth

(DD/MM/YYYY)

We are required to obtain cardholder’s telephone number and email address to verify suspicious transactions.

Mobile number

Alternative telephone

number

Email address

Security password from the cardholder for identification (max 15 characters, no spaces)

What monthly credit limit is required for this cardholder? £

Card options

Is a cash withdrawal facility required?

Yes No

Is a single transaction limit required?

Yes No

If ‘Yes’, how much? £

Cardholder 2

Please ensure ALL sections are completed: missing or partial information will delay the opening of the card.

Title Mr

Mrs Miss Ms Other

If ‘Other’, please specify

First name

Middle name(s)

(please provide the middle name in full)

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Surname

Name as you wish it

to appear on the card

(e.g. title, ﬁrst name, middle initial and surname (max. 21 characters incl. spaces))

Residential address

(should be different from company address)

Address line 2

Address line 3

Address line 4

Postcode

Country of residence

Great Britain

OR Other If ‘Other’, please specify

What is the nationality

of the cardholder?

Date of birth

(DD/MM/YYYY)

We are required to obtain cardholder’s telephone number and email address to verify suspicious transactions.

Mobile number

Alternative telephone

number

Email address

Security password from the cardholder for identification (max 15 characters, no spaces)

What monthly credit limit is required for this cardholder? £

Card options

Is a cash withdrawal facility required?

Yes No

Is a single transaction limit required?

Yes No

If ‘Yes’, how much? £

Cardholder 3

Please ensure ALL sections are completed: missing or partial information will delay the opening of the card.

Title Mr

Mrs Miss Ms Other

If ‘Other’, please specify

First name

Middle name(s)

(please provide the middle name in full)

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Surname

Name as you wish it

to appear on the card

(e.g. title, ﬁrst name, middle initial and surname (max. 21 characters incl. spaces))

Residential address

(should be different from company address)

Address line 2

Address line 3

Address line 4

Postcode

Country of residence

Great Britain

OR Other If ‘Other’, please specify

What is the nationality

of the cardholder?

Date of birth

(DD/MM/YYYY)

We are required to obtain cardholder’s telephone number and email address to verify suspicious transactions.

Mobile number

Alternative telephone

number

Email address

Security password from the cardholder for identification (max 15 characters, no spaces)

What monthly credit limit is required for this cardholder? £

Card options

Is a cash withdrawal facility required?

Yes No

Is a single transaction limit required?

Yes No

If ‘Yes’, how much? £

5.2. Spend Controls (Merchant Category Group Blocking – Optional)

You can opt to block cardholders from using cards in various types of merchant by completing the Amendment Form.

How we will use and share your information

(a) Credit reference and fraud prevention agencies

We may request information about you/your business and the proprietors of that business from credit reference agencies to

help verify your identity, and to check your credit status to help assess what product you are most suitable for and/or your

ability to repay any credit. Those agencies may keep a record of our request(s) and this may affect your ability to obtain

credit elsewhere.

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Page 8 of 34

While you have a relationship with us, we will continue to share information with credit reference agencies about how you

manage your account including your account balance, the regularity of payments being made, credit limits and any arrears

or default in making payments. This information will be made available to other organisations.

When assessing this application, we may consider any financial connections you have with third parties (for example from

any joint accounts or joint mortgage you hold/have held). If this is a joint application then a new financial connection may be

created. Any financial connection will remain on your record until you request the third party’s information to be removed

from your record by filing a “notice of disassociation” with the credit reference agencies.

Further information about credit reference agencies, how they use personal information, and financial connections and how

they may be ended, can be obtained from the credit reference agencies. The main credit reference and fraud prevention

agencies we use are Experian (www.experian.co.uk/crain), Equifax (www.equifax.co.uk/crain), Callcredit (www.callcredit.

co.uk/crain), CIFAS (www.cifas.org.uk/privacy-notice) and Hunter (www.nhunter.co.uk/privacypolicy).

We may use other agencies from time to time. For more information about the agencies we use, see Section 11 of our main

privacy notice (Credit reference and fraud prevention agencies).

Application decisions may be taken based on solely automated checks of information from credit reference agencies and

internal RBS records. You have rights in relation to automated decision making. If you want to know more please see our full

privacy notice at www.natwest.com/privacy or contact your Relationship Manager.

In order to prevent and detect fraud and/or money laundering, the information provided in this application may be checked

with fraud prevention agencies. If fraud is identified or suspected details may be recorded with these agencies to prevent

fraud and money laundering.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, you could be refused

services, finance or employment.

When credit reference and fraud prevention agencies process your information, they do so on the basis that they have a

legitimate interest in preventing fraud and money laundering, to verify your identity, to protect their business and to comply

with laws that apply to them.

(b) With other RBS companies

We and other RBS companies worldwide will use the information you supply in this application (and any information we or

other RBS companies may already hold about you) in connection with processing your application and to assess your

suitability for our products.

If your application is declined we will normally keep your information for up to 5 years, but we may keep it for longer if

required by us or other RBS companies in order to comply with legal and regulatory requirements.

We and other RBS companies may use your information in order to improve the relevance of our products and marketing.

The information provided in this application may be used for compliance with legal and regulatory screening requirements,

including confirming your eligibility to hold a UK bank account and sanctions screening.

We may be required to disclose certain information to regulators, government bodies and similar organisations around the

world, including the name, address, tax number, account number(s), total gross amount of interest paid or credited to the

account and the balance or value of the account(s) of our customers to HM Revenue and Customs (“HMRC”). HMRC may

exchange this information with other countries’ tax authorities.

Confirming your agreement

By continuing with this application, you confirm you have read and understood how we may use your information in the

ways described above and are happy to proceed.

You are also confirming that:

1. you are holding authorisation from the other officers and beneficial owners to agree to the searches against them as

individuals and use of the information indicated in this agreement;

2. you will promptly notify them of any changes we notify to you about the use of information provided in this form or

obtained as a result of the credit searches;

3. you have notified the other officers and beneficial owners that if they would like a copy of the information we hold on

them or have any questions about how we use that information they should write to the bank at the address shown in our

full Privacy Notice; and

4. you have retained a copy of this form and have provided the other officers and beneficial owners with a copy of this form

including our Privacy Notice.

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Page 9 of 34

As part of the application process we may ask you to verify your compliance with the process set out above.

Marketing information

RBS would like to keep you informed about products, services and offers that we believe may be of interest to you. If you

would prefer not to receive this information by any or all of the methods below, please place a cross in the relevant boxes (if

you leave these boxes blank we will assume that you are happy to be contacted by these methods):

Letter

Phone

Text

RBS will not share your information with third parties for their own marketing purposes without your permission.

Communications about your account

Notwithstanding your marketing choices above, we will contact you with information relevant to the operation and

maintenance of your account by a variety of means including online banking, mobile banking, email, text message, post and/

or telephone.

Authority to accept requests for information and instructions

1. For Programme Administrators the organisation agrees and confirms that NatWest is authorised to provide information

on any of the Commercial Card accounts in the organisation’s name to a Programme Administrator provided:

• written, fax, email requests reasonably appear to be signed by a Programme Administrator

• verbal requests from a Programme Administrator can be identified by agreed security questions.

2. For Authorised Signatories the organisation agrees and confirms that NatWest is authorised to provide information and

accept instructions on any of the Commercial Card accounts in the organisation’s name from an Authorised Signatory

provided:

• written, fax, email requests reasonably appear to be signed by an Authorised Signatory

• verbal requests from an Authorised Signatory can be identified by agreed security questions.

3. If NatWest cannot identify a Programme Administrator or Authorised Signatory by agreed security questions in relation to

a verbal request or instruction (as the case may be) then NatWest may request such request or instruction to be made in

writing.

4. The organisation will notify NatWest of any changes to an Authorised Signatory & Programme Administrator. Such

notifications must be in writing and reasonably appear to be signed by an Authorised Signatory.

5. The provisions of this Authority are in addition to and not in substitution for the provisions of the organisation’s prevailing

authorisation and the appropriate product Terms and Conditions.

6. Authorisation by the business/organisation

The Authorised Signatories are the person(s) who can exercise all of those functions of a Programme Administrator and, in

addition, including authorising additional cardholders, amending card limits, spend controls, account details, open and

close billing units and appoint or remove Programme Administrators and Authorised Signatories.

Important note: The person(s) nominated as Authorised Signatories are authorised, in accordance with your existing

signing authorisation(s), to bind the organisation to the NatWest onecard Terms and Conditions.

I/We agree on behalf of the organisation to be bound by the NatWest onecard Terms and Conditions as amended from time to

time and request that the Bank issue cards pursuant to these.

I/We confirm that the details provided to the Bank are full and correct and will notify NatWest of any changes.

Please complete and sign overleaf ➜

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Page 10 of 34

The personal information collected here will only be used to confirm your identity in the event that we have contact with you

by telephone.

First Authorised Signatory

Title Mr

Mrs

Miss

Other

If ‘Other’, please specify

First name

Middle name

(please provide the middle name in full)

Surname

Date of birth

(DD/MM/YYYY)

Security password

Mobile number

Alternative telephone

number

Business email address (must be completed for online card management – see section 4.1)

Email address

Signature

Date (DD/MM/YYYY)

Second Authorised Signatory

Title Mr

Mrs

Miss

Other

If ‘Other’, please specify

First name

Middle name

(please provide the middle name in full)

Surname

Date of birth

(DD/MM/YYYY)

Security password

Signature

Date (DD/MM/YYYY)

National Westminster Bank plc. Registered in England and Wales No. 929027.

Registered Office: 250 Bishopsgate, London EC2M 4AA

Authorised by the Prudential Regulation Authority and regulated by the

Financial Conduct Authority and the Prudential Regulation Authority. No. 121878.

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Page 11 of 34

7. Business/Organisation Checklist

• Have all relevant sections been completed in full, e.g. full name details?

• If you wish to pay by Direct Debit, has the mandate been completed?

• Have the persons authorised to bind your organisation signed section 6?

• Have any optional forms been completed and signed?

8. What to do next

Please check to ensure you have completed all relevant sections of the Account Opening Form, and once printed make sure

the agreement is signed in section 6. Then return the Account Opening Form and any optional forms to your Relationship

Manager. If you have completed this form on screen please use the print buttons below, you can select to print either:

1. The whole document. If you select this option you will print the Account Opening Form for return and the rest of the

document for your records; or

2. The Account Opening Form only. If you select this option please ensure you save a copy of the full document for your

records.

CLICK HERE FOR PRINT OPTION 1

To print the Account Opening Form and for

your records the NatWest onecard Terms and

Conditions, charging information, Direct Debit

guarantee and insurance policies.

CLICK HERE FOR PRINT OPTION 2

To print the Account Opening Form only.

Please save a copy of this full document

for your records.

Please retain a copy of the completed Account Opening Form for your records.

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BANK USE ONLY – onecard Relationship Manager Checklist

IMPORTANT – Failure to complete ALL sections could lead to the application being delayed or returned to you.

1. RM details

Relationship

Manager name

Portfolio code Phone

External

Email address

Location and

Address

2. Customer details

Business account

number

Branch sort code

CIS

Customer ID (CIN)

(Relationship Manager only enter last 9 digits) 1 - (must be completed)

Legal entity name

RMP/Prism cards

facility ID

Bank of England

Industrial code/

Institution code

Is this customer a Relevant Financial Institution (RFI)?

Yes

(Customer eligible for 7 days payment grace period only) No

3. Please note and complete the following if applicable:

• The Direct Debit (if requested) authorising NatWest to collect

payment is in the same name as the contracting entity

• The residential address of the cardholder(s) is the same as the business address

• If customer has completed an ‘Additional Billing Unit Application Form(s)’ please ensure sufficent credit sanction is

provided for that billing unit(s).

4. Credit sanction

A corporate credit facility of £

is required. To calculate the facility amount take the business credit

limit requested in section 3.6 of the application form. Add a margin to allow for the payment grace period (in section 3.4

of the application form) – see table below:

Payment grace period Facility Amount

7 days Limit + 25%

14 days Limit + 50%

21 days Limit + 75%

28 days Limit + 100%

Please ensure evidence of sanction (RMP/PRISM) is provided with this application

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5. Customer Due Diligence (CDD) & Customer Eligibility

By signing below I confirm that:

• CDD has been successfully completed on this customer, and the underlying evidence can be provided

upon request

• The customer meets ALL of the following eligibility criteria:

• Product was sold in the UK

• Customer is a UK registered company or entity

• RFI customer is eligible for 7 days grace payment period only

• the customer has annual turnover (at connection level) of £2M *for exceptions, please see Product Toolkit or above

(not applicable to PSC applications)

• If cards are being issued to foreign affiliates of the customer:

– the contract is with the UK customer

– the programme is billed to the UK customer

– credit risk sits with the UK customer

– settlement is made within the UK

• This is not a CCA Regulated account because the customer is not:

• a sole trader

• small partnership of 2 or 3 partners (where the partners are not all incorporated bodies)

• an unincorporated body.

Signed for and on behalf of National Westminster Bank Plc.

Relationship/Origination Manager’s signature

My ISV number is

Date (DD/MM/YYYY)

The signature & ISV boxes above must be completed otherwise the card account cannot be opened.

6. PSC applications only

By completing this section you confirm the customer qualifies for the HM Government Public Sector Card (PSC) for

UK Public and Charity Sectors (refer to PSC section on Product Toolkit for eligibility criteria and process guidance).

Please select the appropriate PSC lot & card plastic below. Ensure an PSC order form is completed,

signed by the customer and counter signed by the Bank (a copy of which must be sent with the application form to

Operations).

Lot type – please choose

one option only

Lot 1

Lot 2

Project

Plastic type – please

choose one option only

Black PSC

Scottish PSC

Standard onecard

Please conﬁrm the

following:

Signed copy of PSC

order form is attached

with Account

Opening Form

Customer is

Non – UK CCA

regulated

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7. Next steps – please indicate any additional forms being sent with the Account Opening Form:

• Cardholder Schedule (please send the Excel File as an attachment

and ensure the customer signature page is scanned and attached as a PDF)

• Additional Features Form

• Additional Billing Unit Form(s)

Send forms electronically to Commercial Card Operations using the appropriate email box:

Application.Forms@rbs.co.uk

Alternatively, if you do not have access to scanning/secure print facilities, please fax all forms to 0845 878 9798.

Reminder, please ensure you use the latest version of the application form and that all forms are fully completed and

signed to avoid any delays opening the account.

For Cards Customer Services use only

ASC

For ASC, please refer to the product preparation sheet.

CDF 24

Z E

UK CCA regulated

All cardholders on this form must be set not to receive marketing information.

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CUSTOMER TO RETAIN

Additional information

The following is intended for reference as you complete the Account Opening Form, if you need any help filling out the form

or have a question, please ask your Relationship Manager.

2.1. Programme Administrator – Much of our day to day contact with you will be through your Programme

Administrator. This person will be able to obtain general card programme information at corporate & cardholder level, and

request PIN reminders, replacement cards and copy statements to the address we hold on file. The Programme

Administrator cannot make any changes to the account. The Programme Administrator that is our main point of contact (the

person we send statements to) will be able to obtain balance and transaction information at billing unit level via our

automated telephony system 24/7 as well.

2.1. Security Password – This should be a memorable word that we can use to identify the cardholder/authorised contact

by phone.

3.4. Payment grace period – Your payment due date is your statement date plus the payment grace period selected.

Extended payment periods are subject to additional fees set out in the NatWest onecard Charges sheet. If you select

payment by Direct Debit, the actual amount and date the Direct Debit will be collected will be shown on each monthly

statement.

3.5. Payment Method – Direct Debit is the most convenient method to pay your account. Simply complete and sign the

Direct Debit instruction provided to make payment from your business account. If you wish to settle your statement by

another payment method (e.g. Online banking, telephone banking or CHAPS),

please cross the box on the form to indicate this.

3.7. Cardholder Schedule – Allows you to provide multiple cardholder details and preferences in an Excel spreadsheet.

4.1. Cards Online – Is a online statement and information service provided with your onecard. It gives Cards Online

Administrators and cardholders secure access to card statements, recent card transactions, current balances and available

credit. Shortly after your account is opened a User ID and initial password will be notified to your Cards Online Administrator by

email (if provided). To complete the registration process the Cards Online Administrator should visit natwest.com/cardsonline,

click on the Cards Online login link and then login under the section headed ‘Already Enrolled?’ following the on-screen

instructions. A Mailer Authentication Code will be sent to the Cards Online Administrator within 10-14 days of registering for

Cards Online. After entering the code in the system the Cards Online Administrator will have full access to the service, and

can choose to have all future statements provided electronically, or continue with paper statements, and give consent for

third party providers (like account aggregrators) to access data the bank holds on the cards account.

4.1. Smart Data Online – To request access to Smart Data, please call the onecard helpline (0370 010 1152) once your

account is opened. Following registration a user ID and temporary password will be notified to you. Please ensure you

access the service at natwestbusinesscard.com within 60 days of receiving your login details, otherwise it will be necessary

to call us to reset the user ID.

4.2. Memo Statements – In addition to the cardholder statement being sent to the Programme Administrator, this option

allows a paper memo statement to be sent to the cardholder’s business correspondence address as well.

5.1. Cardholder details – Anti-money laundering regulations require that we obtain certain information, including full

name, date of birth and residential address of cardholders. We are required to obtain cardholder’s telephone number and

email address to verify suspicious transactions. Failure to provide these details may delay transaction authorisation.

5.1. Business Mobile contact number – Please provide a business mobile number and email address (if available) in case

we need to contact the cardholder, for example to confirm a suspicious transaction.

5.1. Cash withdrawal facility – Select whether each cardholder can use their card to withdraw cash. Please refer to

NatWest onecard Charges sheet for cash withdrawal fees.

5.1. Single transaction limit – Choose whether you require a single transaction limit for each cardholder. Where you do,

please also provide us with the limit.

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1. DEFINITIONS

Capitalised terms in the Agreement have the meaning

set out at the end of the Agreement.

2. OPENING ACCOUNTS

2.1 What happens when we open an Account?

(a) When we accept your completed Application Form

and you enter into the Agreement with us we’ll, in

accordance with any request made by you, either:

(i) open a Card Account under a Card Account

Facility and issue Cards and PIN(s) under that

Card Account to the Cardholders named in the

Application Form;

(ii) open a Virtual Account under a Virtual

Account Facility, or a Card Account Facility if

requested by you, and issue Virtual Account

Details under that Virtual Account to the

Virtual Accountholder named in the

Application Form; or

(iii) open a Lodge Account under a Lodge Account

Facility and issue Lodge Account Details under

that Lodge Account to you for use by

Authorised Lodge Users.

2.2 Additional Instruments

(a) You can ask us to:

(i) open another Card Account and/or issue a

Card and PIN to an another Cardholder;

(ii) open another Virtual Account and issue Virtual

Account Details to another Virtual

Accountholder under a Virtual Account Facility

or Card Account Facility; and

(iii) open another Lodge Account and issue Lodge

Account Details for use by another Authorised

Lodge User under a Lodge Account Facility, at

any time during the term of the Agreement by

completing and sending the appropriate form

to us which you can request from your

relationship manager at any time.

(b) There may be certain reasons why we decide not

to open Accounts or issue Instruments and, if we

do this, we’ll explain the reason for this decision to

you if possible.

2.3 Authorising Users

(a) Where we do open Accounts or issue Instruments

you are confirming that Users are authorised to

make Transactions on your behalf which you are

liable for.

(b) Instruments can only be used by the relevant

Users. You agree that we can deal with Users and

Authorised Contacts as if they were you for the

purposes of the Agreement. You and Users must

comply with the terms of the Agreement.

Users’ details or Authorised Contacts’ details

change.

(d) Where a Cardholder is no longer permitted to use

a Card, you must return this to us or destroy it.

2.4 Limits

(a) You must not exceed the Business Credit Limit.

You must ensure that Users do not exceed a User

Limit.

(b) We may change the Business Credit Limit from

time to time. If we reduce it, we’ll only do this for a

good reason; for example, because your

circumstances have changed or because we think

there’s an increased risk that you might not be

able to repay your liabilities to us.

Limit. Before agreeing an increase, we’ll assess

your ability to repay your liabilities to us. You can

ask us to reduce the Business Credit Limit at any

time.

(d) An Authority Holder, Account Signatory and

Authorised Signatory can ask us to change a User

Limit at any time.

(e) If we authorise a Transaction that results in you or

a User exceeding the Business Credit Limit or a

User Limit this does not mean that we’ve agreed to

an increase in the Business Credit Limit or a User

Limit.

2.5 Ways we can take instructions

(a) We can take different types of instructions on your

behalf from Authorised Contacts which are

appointed by you from time to time. You must tell

us if you appoint, change or remove an Authorised

Contact or if their details change.

(b) A Programme Administrator can ask us for

information about, but not make changes to,

Accounts or Facilities.

Administrators can but they can also ask us to

make a change to an Account. They can’t open an

Account, ask us to open or close a Facility or

appoint or remove a Programme Administrator,

Authority Holder or Account Signatory.

(d) An Account Signatory can do what Programme

Administrators can but they can also ask us to

make a change to an Account, including opening

an Account. They can’t ask us to open or close a

Facility or appoint or remove a Programme

Administrator, Authority Holder or an Account

Signatory.

(e) An Authorised Signatory can do what a

Programme Administrator and an Account

Signatory can but they can also ask us to open or

close a Facility and appoint or remove a

Programme Administrator, Authority Holder or an

Account Signatory.

(f) We can generally accept instructions from

Authorised Contacts in writing or by fax, e-mail or

by phone if we’ve agreed this with you. We can

also accept instructions from authorised users of

your digital or electronic service with the Bank. We

can rely on the instructions as being accurate and

act on them as long as instruction appears to be

from an Authorised Contact or in line with the

mandate for your Business Current Account.

NatWest onecard Terms and Conditions

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(g) We might need to contact the Authorised Contact

who gave us written, e-mailed or faxed instructions

to confirm any details with them and, if we accept

telephone instructions, we’ll need the person on

the phone to complete agreed security questions

before doing this. If they can correctly answer the

security questions and appear to be an Authorised

Contact or other person authorised to act on an

Account or a Facility, then we can rely on such

instructions, assume they’re accurate and comply

with them.

(h) An Authorised Contact can ask us for copies of

any documents forming the Agreement at any

time during the life of the Agreement which are

available from your relationship manager on

request.

(i) You can also give instructions through third parties

you’ve authorised to act on your behalf, for

example third party providers (like account

aggregator services).

2.6 Additional features and benefits

Unless we tell you otherwise, additional features or

benefits which we make available to you or any User

do not form part of the Agreement and we can

withdraw them at any time.

3. USING ACCOUNTS AND INSTRUMENTS

3.1 How you and others nominated by you can

authorise Transactions

(a) A Transaction is authorised where a User:

(i) follows the procedures required by a

merchant, which may include:

(A) entering the PIN or providing any other

security code;

(B) signing a sales voucher;

(D) waving or swiping a Card over a Card

reader;

(ii) uses a Card and PIN to obtain a Cash Advance

at an ATM machine or bank counter;

(iii) orally or in writing provides Instruments and

requests a Cash Advance or payment;

(iv) orally or in writing consents to the Transaction

after it has taken place.

(b) Authorisation can cover single Transactions, a

series of Recurring Transactions, or a future

Transaction of a certain or uncertain amount.

and interest, incurred on all Facilities (unless

you’re lawfully due a refund). This includes where

you or any User has exceeded the Business Credit

Limit or any User Limit, have continued to use an

Account or Instrument after it has been

suspended or cancelled, the Agreement has

ended or where the use of an Account or

Instrument causes you or any User to breach the

Agreement.

(d) We don’t guarantee that Instruments will be

accepted on all occasions.

(e) We’re not responsible if any merchant or machine

fails to let a User pay or withdraw cash or where

we can’t provide any part of our service for a

reason beyond our control.

(f) There may also be times where circumstances

beyond our control mean that Transactions with

particular merchants are processed by us

following authorisation by a User even though

you’ve asked us to block Transactions with these

merchants. We are not responsible for your losses

if these circumstances arise.

(g) You may sometimes use your card to authorise a

payment where the amount that is to be paid is

not known, for example when you check into a

hotel or hire a car. If this happens you should be

asked to confirm the exact amount that will be

blocked on your account. If you have agreed that

an exact amount can be blocked, we will reduce

your available funds and that amount will not be

available for you to use. Once we become aware

of the amount of the transaction, we will restore

your available funds. Please note that if you make

the payment using a different card or payment

method, we will not know that payment has been

made and it may take us longer to restore your

available funds, but we will usually release the

blocked funds after 7 days.

3.2 When you and others nominated by you can

withdraw consent for a Transaction

(a) Generally once a User authorises a Transaction

then such authorisation can’t be withdrawn

unless:

(i) in relation to a Transaction that is due to take

place at a future date, we receive notice no

later than close of business on the Business

Day before it’s due to take place;

(ii) in the case of Recurring Transactions (see

below).

3.3 Recurring Transactions

(a) You can cancel Recurring Transactions either by

phoning us on 0370 010 1152 (Minicom 0370 154

1192) or by contacting the merchant. If you ask us

to cancel Recurring Transactions, we advise that

you should also give notice of the cancellation to

the merchant because our cancellation doesn’t

cancel any contract you might have with the

merchant, it just stops the payments coming out of

an Account.

(b) Recurring Transactions are not covered by the

Direct Debit Guarantee.

3.4 Foreign Transactions

(a) Card Transactions are carried out in Sterling. Any

Transaction in a foreign currency will be

converted to Sterling at the Payment Scheme

Exchange Rate (the rate provided by MasterCard),

at the date and time of processing. The number to

call for information on exchange rates is at the

end of the Agreement. You can also see up to date

rates at MasterCard.com/global.

(b) The Payment Scheme Exchange Rate is indicative

and provided for reference purposes only. The

rate applied to a Transaction might be different to

the rate which applied when the Transaction was

made as these can change regularly and it

depends when the payment scheme processes

the Transaction.

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Transactions:

Transaction type What we’ll charge you

All Transactions not in

Sterling

A Non Sterling Transaction

Fee of 2.95% of the value of

the Transaction

All Cash Advances not in

Sterling

A Non Sterling Transaction

Fee of 2.95% of the value of

the Transaction PLUS a

Cash Fee of 2.95% of the

Transaction value

(minimum £2.95 charge)

3.5 Timescales for processing Transactions

(a) The following timescales apply to the processing

of Transactions:

Transaction

type

When the

instruction is

classed as being

received by us

When the

payment will be

made

Purchases and

ATM

Transactions

When we receive

the Transaction

instruction from

the merchant

acquirer (the

retailer’s bank or

other service

provider) or the

ATM operator

By the end of the

next Business

Day after we’ve

received the

instruction. It

might take an

extra day if you

authorised the

Transaction

using a paper

based

authorisation

process

(b) The Transaction will immediately reduce the total

amount that you or a User can spend under the

Business Credit Limit or a User Limit.

3.6 When we can refuse a Transaction

(a) We might refuse a Transaction if:

(i) any of the reasons in Condition 4.3(a) occur;

(ii) it causes you to exceed a Limit (taking account

of any amounts yet to be applied);

(iii) we’ve experienced systems or software

failures or errors; or merchants, payment

processors or payment schemes refuse a

Transaction or experience failures or errors;

(iv) we suspect the Card has been lost, stolen or

misused or we think the Transaction is

potentially suspicious or illegal;

(v) you’ve breached the Agreement;

(vi) the merchant involved falls within a category

that we’ve determined poses a high risk of

not providing the goods or services you are

expecting; or

(vii) you’ve requested some sort of restriction to be

placed on a Card, Account or Transactions

and we’ve agreed to this.

(b) If we refuse a Transaction, we’ll, if possible, give

you the reason for the refusal and you may be able

to correct any information which led to it. You can

obtain this information about the refusal by calling

0370 010 1152. We may also tell you orally or in

writing.

4. KEEPING YOUR ACCOUNT SAFE AND LIMITING

THE USE OF YOUR ACCOUNT

4.1 What you need to do to keep an Account or

Instrument safe

(a) You and any User (as appropriate and where

relevant) must:

(i) sign the Card when it’s received;

(ii) memorise the PIN;

(iii) keep passwords and PINs safe and take all

reasonable precautions to prevent them

becoming known to an unauthorised person

and prevent their unauthorised use;

(iv) not disclose Card Details, Virtual Account

Details or Lodge Account Details to any person

except for the purpose of a Transaction, when

contacting us to discuss an Account, or to

someone who is authorised by you;

(v) be aware that if you or a User give your

password and log in details to a third party

provider, we’re not responsible for what they

do with your details or account information;

(vi) only use an Account or Instrument for business

purposes;

(vii) maintain an internal policy or other guidance

requiring Users to use an Account or an

Instrument for business purposes only;

(viii) keep Accounts and Instruments secure; and

(ix) tell us if a User is no longer authorised by you.

(b) You and any User (as appropriate and where

relevant) must also:

(i) recover and return all Cards to us or a person

acting on our behalf when we ask you to,

which will belong to us at all times;

(ii) return to us or destroy all Cards issued to a

Cardholder if they’re no longer authorised by

you; and

(iii) notify all originators of recurring Transactions

if any Account or Instrument has been closed,

cancelled, suspended or withdrawn.

relevant) must not:

(i) exceed the Business Credit Limit or any User

Limit;

(ii) use Accounts or Instruments after they have

expired or been closed or cancelled;

(iii) use an Account for illegal purposes; or

(iv) use an Account or Instrument before the User

is authorised.

(d) We’ll never ask you, an Authorised Contact or a

User to disclose full and/or complete security

details to us or to any other person or

organisation. Even if the person requesting your

details is using our name and logo and appears to

be genuine, details must not be shared with them.

(e) Some third party providers might ask you for your

to you. If you decide to give them this information,

this means that they’ll be able to see and do

anything you can on your accounts.

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4.2 What you need to do if you think an unauthorised

person knows your security details or you’ve lost

an Instrument

(a) Please tell us without undue delay (and within a

maximum of 13 months of you becoming aware)

by calling 0800 0964 743 (Minicom 0800 141

3999) (or +44 1268 500 813 from outside the UK)

or by contacting a member of staff at one of our

branches if:

(i) any Card is lost, stolen or misused or if a PIN,

password, Virtual Account Details, or Lodge

Account Details become known to any

unauthorised person; or

(ii) you suspect that an unauthorised, late or

incorrect Transaction has been made from an

Account.

(b) If you can’t call us or visit your branch, please

write to us without undue delay at NatWest,

Commercial Cards, Cards Customer Services, PO

5747, Southend-on-Sea SS1 9AJ.

4.3 Limiting the use of an Account or our services

(a) We may suspend, restrict or stop access to an

Account, an Instrument or to certain services,

reduce any Business Credit Limit or User Limit or

terminate your Agreement with us if:

(i) we reasonably believe that an Account or an

Instrument hasn’t been kept safe;

(ii) we reasonably suspect that your Accounts or

Instruments have been used fraudulently or

without your permission;

(iii) as a result of a change in the way you operate

an Account or in your financial circumstances,

we reasonably believe that you may have

difficulty in meeting your commitments under

the Agreement;

(iv) the merchant involved falls within a category

that we have determined poses a high risk of

not providing the goods or services you are

expecting, or we determine that the

transaction falls within a category that poses a

high risk of financial loss to our customers; or

(v) you breach any term of the Agreement.

(b) We may also restrict the amount that a Cardholder

can withdraw as a Cash Advance during a

particular day or other period of time.

we’ll explain why we’ve done so, unless we’re

unable to contact you or there’s a legal reason or

other circumstance beyond our control that stops

us from doing so.

If we can’t get hold of you beforehand, we’ll

(where possible) tell you and explain our reasons

afterwards.

(d) If any of the circumstances listed in Condition

4.3(a)(i) cease to exist then we will reinstate your

access to an Account, an Instrument, certain

services or your Business Credit Limit or User

Limit.

4.4 If we suspect or become aware that your account

may be subject to fraud or security threats, we will

contact you via the most recent contact details we

hold on record for you. This may include your

mobile phone number, landline number, postal

address or email address.

We will never:

• Phone you to ask for your four-digit card PIN or

your online banking password, even by tapping

them into the telephone keypad.

• Ask you to withdraw money to hand over to us for

safe-keeping.

• Ask you to transfer money to a new account for

fraud reasons, even if we say it is in your name.

• Send someone to your premises to collect your

cash, PIN, payment card or cheque book if you are

a victim of fraud.

• Ask you to purchase goods using your card and

then hand them over for safe-keeping.

When using the card on the internet you may be

required to enter a One Time Passcode to complete

the transaction. This One Time Passcode will be sent

by text message to the mobile number you have

provided to us.

5. COMMUNICATIONS

5.1 How we’ll contact you

(a) All notices and other communications from us

must be in writing in English unless we’ve agreed

they can be made verbally under the Agreement

or by law.

(b) We can deliver a notice or communication to you

at the contact details which we last had for you;

your registered office or electronically where

we’ve agreed this. These notices include

Statements and notices of changes to the

Agreement.

your name, address, telephone number(s) or email

address), you must tell us promptly to ensure you

receive all communications. If you telephone us to

inform us of the change, you may be asked to

confirm in writing.

(d) You should ensure that your electronic device(s)

are set up in order to receive our electronic

communications (for example, they have the

correct hardware, software, operating system and

browser). Please note that notices and information

sent to you by email may be sent by an electronic

attachment (for example, by a PDF or other

similar electronic attachment).

Type of communication When the notice will be

treated as being

delivered

to you

Personal delivery At the time of delivery to

you

Electronic communications On the next Business Day

after we send it

By post On the second Business

Day after posting

By fax Before 6.00pm on a

Business Day – at the time

of sending

After 6.00pm or on a non

Business Day – on the next

Business Day

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5.2 Notices from you

Unless we agree otherwise, a notice from you to us

must be in writing addressed to NatWest, Commercial

Cards, Cards Customer Services, PO Box 5747,

Southend-on-Sea SS1 9AJ and will be effective when

we receive it.

6. STATEMENTS

6.1 Monthly Statements will be issued to you. You or any

User must let us know without undue delay (and

within a maximum of 13 months after the date the

Transaction is debited to the Account) if an

unauthorised, late or incorrect Transaction is shown

on a Statement.

6.2 Statements will be provided or made available to you

(as agreed) monthly, including details of payments

and all amounts charged to an Account since the

previous Statement. Separate Statements will be sent

for each Account if there is more than one. We won’t

issue a statement if there is a nil balance and there

have been no entries since the last statement.

6.3 A Statement will show:

(a) information relating to each Transaction which

will enable it to be identified (including where

appropriate, information relating to the payee);

(b) the amount of the Transaction shown in the

currency in which the Transaction was paid or

debited to the Account;

where applicable, a breakdown of the amounts of

such charges and the interest payable;

(d) any exchange rate used by the Bank to effect any

currency conversion and the amount payable

after the currency conversion has been made;

and

(e) the date the Transaction is authorised and posted

onto the Account.

6.4 A Statement is a demand for payment. The first

monthly statement will normally be produced within

one month ofusing the Account.

6.5 We’ll send Lodge Management Information with a

Statement in relation to a Lodge Account. This is not a

demand for payment. We’ll send this for information.

6.6 The amount on a Statement must be paid in full by

you by the Payment Due Date. A payment due on a

non-Business Day will be payable on the next

Business Day (i.e. by a weekday other than a bank

holiday).

6.7 You can pay the amount on a Statement by:

(a) presenting to your bank a request for payment by

Direct Debit and irrevocably authorising it to pay

all such requests upon presentation;

(b) sending a cheque and completed giro slip to us;

one of our branches or any other clearing bank in

the United Kingdom; or

(d) other payment methods that are agreed between

us from time to time.

6.8 We may charge interest on any outstanding balances

not repaid by the Payment Due Date at the rate set

out in your Tariff. Interest is calculated on the average

daily balance outstanding from the date of your

Statement until full payment is credited to the

Account.

6.9 Arrears from previous Statements must be paid

without us asking again. We may include the amount

of any arrears in Statements to show the total

amount we are owed. We may add the arrears to any

amount that need to be paid that month.

6.10 We’ll send Statements either by post or electronically

where we’ve agreed this with you. A charge will be

made for supplying additional or duplicate copies of

Statements. The amount of the applicable charge is

set out in your Tariff.

7. CHARGES AND TAX

7.1 You must pay the Charges set out in your Tariff,

together with any tax, duty or other charge required

to be paid to any authority, which will be applied to an

Account.

7.2 You must also pay any reasonable costs we incur in

enforcing payment, after as well as before any court

order, including the cost of finding you if you change

your address but don’t tell us.

8. PAYMENTS

8.1 Paying your balances

(a) A payment to an Account or a Facility won’t

reduce a balance until the payment is cleared.

Your Statement includes information about how

long it takes for payments to clear.

(b) You must not create a credit balance on your

Account by overpaying to your Account. We may

return any credit balance to you. We usually send

payments using the Faster Payments Service but

if this isn’t possible we’ll give you any alternative

options available, e.g. to use CHAPS or cheques

and tell you about any applicable charges.

8.2 How we apply your payments to an Account

(a) You can’t choose how a payment is applied to an

Account or a Facility. We apply any payments you

make to an Account or a Facility in the following

order to repay:

(i) Charges;

(ii) Cash Advances;

(iii) Purchases;

(iv) Cash Advances which are not yet shown on

your Statement;

(v) Purchases made which are not yet shown on

your Statement.

8.3 Using money in an account with us to repay money

you owe us

(a) If you owe us any money in relation to any

Account, we may:

(i) take money from any account you’ve with us

where we are allowed to do so in order to

repay some or all of the money you owe us;

and/or

(ii) open a new Account in your name to replace

an existing Account and debit the new Account

with any outstanding balance on an existing

Account.

(b) We’ll give you any notices required by law if we do

this.

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9. WHAT HAPPENS WHEN SOMETHING GOES

WRONG?

9.1 What to do if an incorrect, late or unauthorised

Transaction takes place

If you or a Cardholder, Authorised Virtual User or

Authorised Lodge User suspects that an incorrect,

late or unauthorised Transaction has been made

from an Account, please contact us without undue

delay (and within a maximum of 13 months after the

date the Transaction is debited to the Account) by

calling 0800 0964 743 or contacting your branch.

9.2 What we’ll do if you notify us of an incorrect or late

Transaction

(a) If you or any Cardholder, Authorised Virtual User

or Authorised Lodge User gives us incorrect

Transaction details when making a payment then

we’ll make reasonable efforts to recover your

payment. We may not be able to recover the

payment and we may charge you a fee for trying.

If we charge you a fee it will be the same amount

as it costs us to try. If we’re unable to recover the

payment we won’t refund you.

(b) If you tell us that we’ve made a payment which:

(i) hasn’t been received by the payee; or

(ii) was our error,

we’ll immediately try to recover the payment when

you ask us to and refund you without undue delay

(including any charges or interest which you’ve

paid as a result of the payment being taken) unless

we can show that the payee’s bank received the

payment from us on time in which case you should

contact the payee’s bank for a refund or

confirmation that the payment will be credited to

the payee’s account.

we would, then we will put your account back in

the position it would have been had we not made

the error. You can also ask us to contact the other

bank and ask them to correct the amount of

interest on their customer’s account.

9.3 What we’ll do if you notify us of an unauthorised

Transaction

(a) If you or any Cardholder, Authorised Virtual User

or Authorised Lodge User have notified us of an

unauthorised Transaction arising from the use of a

lost or stolen Card, or the misuse of a Card, your

maximum liability for this will be £25 unless you or

any Cardholder, Authorised Virtual User or

Authorised Lodge User have acted fraudulently or

with gross negligence.

(b) If you or any Cardholder, Authorised Virtual User

or Authorised Lodge User have acted fraudulently

or with gross negligence you will be liable for the

full amount of any losses we incur as a result of

any unauthorised Transactions (including any

Charges).

the loss, theft or misuse of the card prior to the

payment, or if the unauthorised transaction was

our fault, you will not be liable for any loss.

(d) If you are entitled to a refund we’ll normally refund

such unauthorised Transactions as soon as

practicable and by no later than the end of the

next Business Day (including any charges or

interest which you’ve paid as a result of the

payment being taken) unless we reasonably

suspect that you’re not entitled to a refund (for

example, if we suspect the claim may be

fraudulent). In those circumstances, we may need

to investigate your claim before offering a refund

and we may need additional information from you

to help our investigation.

(e) If you’ve any claim against a User arising from

their use of an Account or Instrument then you

agree that you will pursue this without recourse to

us. You agree to fully indemnify us against all

claims, liability, damages, costs and expenses,

including legal fees, arising out of a breach of the

Agreement by a User, even where such breach is

a result of, or been made possible by, us breaching

the Agreement.

(f) You, Cardholders, Virtual Accountholders and/or

Authorised Lodge Users agree that you will help

us, or any person acting on our behalf, investigate

any unauthorised Transactions.

(g) Once you’ve told us a Card has been lost, stolen or

misused by someone else, we’ll cancel it and you

won’t be responsible for any further Transactions

made with it. If you find the Card, you mustn’t use

it. To help prevent fraud, cut it in half through the

signature box, magnetic strip and chip.

9.4 What we’ll do if the payer’s bank tells us about an

incorrect payment

We may take a payment from an Account if the

payer’s bank tells us that this payment was sent to

you incorrectly. If this happens we will hold the

money and contact you to tell you what has

happened. We will ask you to confirm if the payment

was sent to you incorrectly. If we can’t get in touch

with you within 15 business days, then we’ll return the

payment to the payer. You consent to us sharing

information about you with the payer’s bank to help

them recover the payment.

9.5 Payments processed without you agreeing the

amount

(a) Where you authorise a Transaction without

knowing how much the final amount will be then

we’ll refund you if:

(i) you didn’t know the exact amount of the

Transaction when you authorised it;

(ii) the amount of the Transaction exceeded what

you could reasonably have expected to pay

(excluding increases resulting from exchange

rate fluctuations);

(iii) the payment was made in the EEA; and

(iv) ou ask for a refund within 8 weeks of the date

the payment left an Account.

9.6 Liability Waiver

(a) If you’ve more than one Card and or a Virtual

Account you will be automatically protected

against losses arising from the unauthorised use

of Cards by Cardholders and Virtual Account

Details by an Authorised Virtual User, by the

Liability Waiver that we’ll put in place for you

provided you comply with the terms of the

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Agreement. We’ll send you a copy of the Liability

Waiver if you ask us to.

(b) If the Liability Waiver does not cover an

unauthorised Transaction your liability is

explained in Conditions 9.2, 9.3, 9.4 and 9.5.

9.7 Loss not caused by an incorrect Transaction, late

Transaction, unauthorised Transaction or

Transaction processed without you agreeing the

amount

We won’t be liable to refund you for any losses caused

by circumstances beyond our control (i.e. the

situation was abnormal or unforeseeable), for

example, due to extreme weather, terrorist activity or

industrial action.

9.8 Disclosing your information

(a) You agree that we may give any third party such

information about you that we consider to be

appropriate:

(i) in connection with the use, loss or theft of an

Instrument, and/or a PIN or password; or

(ii) to meet our obligations as a member of a

relevant payment scheme.

10 MAKING CHANGES TO THE AGREEMENT

10.1 What we can change

(a) We may make changes at any time to:

(i) any of the terms of the Agreement;

(ii) any exchange rate or a relevant payment

scheme’s exchange rate;

(iii) any of the terms of the Liability Waiver.

10.2 Notice period for changes

(a) If we make changes to the Agreement we’ll give

you notice as set out below:

Type of change Notice period

Interest rates, fees or charges

including introducing new

fees or charges or changing

other terms of the Agreement

except those noted

specifically in this table

At least 2 months

Favourable changes including

to interest or exchange rates

We may make the

change immediately and

let you know about this

as soon as possible

afterwards

Changes to reference interest

or reference exchange rates

We may make the

change immediately and

let you know about this

as soon as possible

afterwards

Increasing the Business Credit

Limit

At least 30 days

Decreasing the Business

Credit Limit

Immediately if any of the

circumstances in

Condition 4.3(a) occur

(b) You can terminate the Agreement at any time

without any cost during the notice period. We’ll

assume you’ve accepted the changes unless you

do this and pay off your outstanding balance.

11 ENDING YOUR AGREEMENT WITH US

11.1 How to terminate the Agreement

(a) This Agreement will start when we accept your

Application Form and will continue indefinitely

unless it’s terminated by either of us.

(b) You can terminate the Agreement at any time. You

will need to give us at least one months’ notice that

you want to do this.

11.2 When we can terminate the Agreement

(a) We can terminate the Agreement for any reason,

including for convenience or legal or regulatory

reasons, by giving you two months’ notice. We may

also terminate this Agreement on a shorter notice

period where, in our determination or in the

determination of any of our regulators, we are

required to do so to comply with the relevant law

or regulation. As an alternative to terminating the

Agreement, we may by written notice to you,

immediately reduce the payment grace period

applicable to the Payment Due Date.

(b) We can also terminate the Agreement immediately

if:

(i) you breach any term of the Agreement; and/or

(ii) any event occurs which, in our reasonable

opinion, causes you to be unwilling or unable

to comply with the terms of the Agreement.

you notice of, and you agree to pay, any

outstanding balance on an Account.

11.3 What happens when the Agreement is terminated

(a) All Accounts and Instruments will be closed,

cancelled and/or withdrawn.

(b) You agree to return all Cards.

will be immediately payable and, where Card Fees

have been applied to an Account within the

preceding year, they will be pro-rated to the date

the Agreement ends and we’ll repay you the

proportion of the amount that corresponds to the

period after the date of termination.

(d) If you don’t pay any outstanding balance in full,

interest and fees will continue to be added at the

amounts specified under the Agreement. The

relevant terms will continue to operate as though

the Agreement is still in force.

(e) You’re responsible for all Transactions which took

place before termination and also for any which

were applied afterwards due to being in flight at

the time of termination.

(f) Termination won’t affect any terms that apply to

the outstanding balance, including interest or fees

payable under the Agreement; or the rights or

liabilities of either party until the point of

termination.

12 SDOL

12.1 What we’ll do

(a) We’ll provide the SDOL Services and SDOL

Systems to you provided you:

(i) don’t breach the Agreement; and

(ii) ensure that SDOL Users don’t breach the

Agreement.

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(b) We’ll also ensure that any information or data

supplied to you through the SDOL System

accurately reflects the information we receive

from a third party (but we are not responsible for

the accuracy of the information we receive from

that third party).

SDOL Services and SDOL Systems if:

(i) we need to carry out maintenance;

(ii) we reasonably believe that a breach of

security has occurred;

(iii) we reasonably believe it’s necessary to do so.

(d) We’ll tell you before we take any of these steps and

we’ll explain why we’ve done so, unless we’re

unable to contact you or there’s a legal reason or

other circumstance beyond our control that stops

us from doing so. f we can’t get hold of you

beforehand, we’ll (where possible) tell you and

explain our reasons afterwards.

12.2 Cardholder Maintenance Requests

(a) If an SDOL User sends us a Cardholder

Maintenance Request you agree that we can rely

on it as being accurate and we can act on it.

(b) You must ensure that all Cardholder Maintenance

Requests:

(i) are given to us by an SDOL User that is

authorised by you to do so;

(ii) are accurate and complete; and

(iii) are transmitted correctly to and received by

the SDOL System (as set out in the SDOL

Documentation).

Request we’ll:

(i) send you an acknowledgment message

confirming that we’ve received it; and

(ii) unless it does not meet the criteria set out in

Condition 12.2(b) or we believe there has been

a breach of security (in which case we’ll get in

touch with you to let you know), process it:

(A) immediately if it’s made on the Smart Data

Real Time Account Manager platform; or

(B) within four Business Days if it’s not made on

the SDRAM platform.

(d) You must let us know if you don’t receive an

acknowledgment from us. You are responsible for

monitoring the status of Cardholder Maintenance

Requests.

(e) If you ask us to cancel or change a Cardholder

Maintenance Request we’ll try our best to do this

but we’ll not be responsible if we are not able to

(for example if we’ve already processed the

Cardholder Maintenance Request).

12.3 What you need to do to keep the SDOL Services

and SDOL Systems safe

(a) You must:

(i) comply with any security related instructions

we give you;

(ii) set up and maintain regularly reviewed

security arrangements to ensure that the

SDOL Service and SDOL Systems are not used

by unauthorised people;

(iii) let us know as soon as you can if you become

aware of any unauthorised use of the SDOL

Service and SDOL Systems, an unauthorised

Cardholder Maintenance Request or any

attack on the SDOL Service and SDOL

Systems (such as a virus for example);

(iv) ensure that any SDOL Users does not do

anything that might affect the security of the

SDOL Service and SDOL Systems or the

systems and security of our customers; and

(v) use information and material obtained from

the SDOL System and the SDOL Services for

business purposes.

12.4 Our responsibilities

(a) If something happens in relation to the SDOL

Services and SDOL Systems which is our fault our

maximum liability to you for one claim or a series

of connected claims will be £2,000 per year or the

total amount of fees you’ve paid us for the SDOL

Services and SDOL Systems in the preceding year

(whichever is the higher amount).

(b) All terms that might be implied into the Agreement

by relevant law (including in relation to things such

as satisfactory quality, merchantability or fitness

for any particular purpose of the SDOL System or

the SDOL Services) are excluded from the

Agreement.

(i) you breach this Agreement;

(ii) we act on a Cardholder Maintenance Request

that you authorised; and

(iii) you act with fraud or negligence.

13 TRANSFER OF RIGHTS

13.1 We may allow any person to take over any of our

rights and duties under the Agreement. If we do this

we’ll give you two months’ notice and send you the

transferee’s contact details for communications to

replace our details in Condition 5.

13.2 If we do this you agree that we may give to anyone

any information about you or the Agreement in

connection with any proposed transfer and any

transferee can rely on the truth and accuracy of any

information provided by you.

13.3 References to us in the Agreement include our

successors.

13.4 The Business may not novate, transfer or assign any

of its rights, duties or obligations under this

Agreement.

14 SEVERANCE

If any of the terms of the Agreement were found to be

unlawful or unenforceable, we could sever them from

the rest of the Agreement and the remainder of the

Agreement would still continue in force between us.

15 YOUR FINANCIAL INFORMATION

At any time, we might reasonably request financial

information about you or the Business to assess your

financial condition. You agree to provide this to us

promptly and this may include providing audited

financial statements.

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16 WAIVING ANY OF OUR RIGHTS

If we waive any of our rights, it doesn’t mean that

we’ll again waive those rights in future.

17 THINGS WE’RE NOT RESPONSIBLE FOR

17.1 We’re not liable for any loss arising:

(a) where we do not act on a payment instruction for

any reason set out in the Agreement;

(b) from abnormal or unforeseen circumstances

which were out with our control and which we

couldn’t have avoided despite all efforts to do so;

requirements;

(d) from loss or corruption of data unless this was

caused by our negligence or willful default;

(e) because the details in a payment instruction or

request for authorisation were incorrect; and/or

(f) from any indirect or consequential loss (including

without limitation for business interruption, loss of

revenue, goodwill, opportunity and/or anticipated

savings).

17.2 Except as set out in the Agreement, neither of us has

relied upon and don’t have any rights against each

other in relation to any written or oral

representations, warranties or associated contracts

made before the date of the Agreement.

17.3 There is nothing in the Agreement excluding liability

for fraudulent misrepresentations, death or personal

injury.

18 GOVERNING LAW

18.1 If the address provided in the Application Form is in

Scotland, Scots law applies to the Agreement and we

both agree to use the non-exclusive jurisdiction of the

Scottish courts to settle any dispute between us. If the

address provided was elsewhere, English law applies

and we both agree to use the non-exclusive

jurisdiction of the English courts to settle any dispute

between us.

18.2 We’ll issue you a Card or open a Virtual Account or

Lodge Account for you if you’ve a registered business

address in the UK, Channel Islands, Isle of Man or

Gibraltar. If you’re an individual, business or

organisation, you should be registered for tax

purposes in one of those jurisdictions.

18.3 We have a complaints handling procedure you can

use to resolve any issues. For more information about

this procedure you can get a leaflet from any branch

or by telephone. You may also have the right to

complain to the Financial Ombudsman Service at

Exchange Tower, London E14 9SR or telephone 0800

023 4567 (Text relay (18002) 020 7964 1000).

19 YOUR INFORMATION

19.1 We collect and process various categories of personal

and financial information throughout your

relationship with us, to allow us to provide our

products and services and to run our business. This

includes basic personal information such as your

name and contact details, and information about

your financial circumstances, your accounts and

transactions. This section sets out how we may share

your information with other RBS companies and third

parties.

19.2 For more information about how we use your

personal information, the types of information we

collect and process and the purposes for which we

process personal information, please read our full

privacy notice (our “Privacy Notice”) provided on our

website www.natwest.com/privacy.

19.3 We may update our Privacy Notice from time to time,

by communicating such changes to you and/or

publishing the updated Privacy Notice on our

website. We would encourage you to visit our website

regularly to stay informed of the purposes for which

we process your information and your rights to

control how we process it.

19.4 In respect of any personal information relating to a

third party that you provide to us, you must:

a) notify the third party that you are providing their

personal information to us and obtain their

permission;

b) provide the third party with a copy of our Privacy

Notice and these Terms;

c) promptly notify the third party of any changes to

our Privacy Notice that we notify you of; and

d) ensure that, to the best of your knowledge, the

personal information is accurate and up to date,

and promptly notify us if you become aware that it

is incorrect.

19.5 Your information may be shared with and used by

other RBS companies. We will only share your

information where it is necessary for us to carry out

our lawful business activities, or where it is necessary

to comply with laws and regulations that apply to us.

19.6 We will not share your information with anyone

outside RBS except:

a) where we have your permission;

b) where required for your product or service;

c) where we are required by law and to law

enforcement agencies, judicial bodies,

government entities, tax authorities or regulatory

bodies around the world;

d) with other banks and third parties where required

by law to help recover funds that have entered

your account as a result of a misdirected payment

by such a third party;

e) with third parties providing services to us, such as

market analysis and benchmarking,

correspondent banking, and agents and sub-

contractors acting on our behalf, such as the

companies which print our account statements;

f) with other banks to help trace funds where you

are a victim of suspected financial crime and you

have agreed for us to do so, or where we suspect

funds have entered your account as a result of a

financial crime;

g) with debt collection agencies;

h) with credit reference and fraud prevention

agencies;

i) with third party guarantors or other companies

that provide you with benefits or services (such as

insurance cover) associated with your product or

service;

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j) where required for a proposed sale,

reorganisation, transfer, financial arrangement,

asset disposal or other transaction relating to our

business and/or assets held by our business;

k) in anonymised form as part of statistics or other

aggregated data shared with third parties; or

l) where permitted by law, it is necessary for our

legitimate interests or those of a third party, and it

is not inconsistent with the purposes listed above.

19.7 If you ask us to, we will share information with any

third party that provides you with account

information or payment services. If you ask a third

party provider to provide you with account

information or payment services, you’re allowing that

third party to access information relating to your

account. We’re not responsible for any such third

party’s use of your account information, which will be

governed by their agreement with you and any

privacy statement they provide to you.

19.8 In the event that any additional authorised users are

added to your account, we may share information

about the use of the account by any authorised user

with all other authorised users.

19.9 RBS will not share your information with third parties for

their own marketing purposes without your permission

or speaking to your Relationship Manager or Business

Manager Team.

19.10 We may transfer your information to organisations in

other countries (including to other RBS companies)

on the basis that anyone to whom we pass it protects

it in the same way we would and in accordance with

applicable laws. We will only transfer your information

if we are legally obligated to do so, or where the other

country has laws that adequately protect your

information, or where we have imposed contractual

obligations on the recipients that require them to

protect your information to the same standard as we

are legally required to.

CONTACT DETAILS

To notify a lost or stolen card or suspected misuse

Phone: 0800 0964 743 (24 hours)

Or from abroad: +44 1268 500 813

Minicom: 0800 141 3999

Or write to: NatWest Card Loss Centre, PO Box 5747,

Southend-on-Sea SS1 9AJ

or contact a member of staff in one of our branches.

General enquiries:

Phone: 0370 010 1152 (Mon to Fri: 8.00am to

6.00pm, Saturdays: 9.00am to 1.00pm)

+44 1268 508019 (from abroad)

0370 154 1192 (minicom)

Or write to: NatWest, Commercial Cards, Cards

Customer Services, PO Box 5747,

Southend-on-Sea SS1 9AJ

Definitions

Account Signatory – the person nominated by you from

time to time to have the rights, and perform the functions,

set out in Condition 2.5(d)

Accounts – Card Accounts, Virtual Accounts and/or Lodge

Accounts (as the context requires)

Agreement – the agreement between you and us for the

provision of a Facility which includes the Application Form,

these onecard Terms and Conditions, the Tariff and, if

applicable, the SDOL Documentation, as amended and

replaced from time to time

Application Form – the form/forms which is/are completed

and sent by you to us in relation to your application for a

Facility

Authorised Contact – a Programme Administrator, an

Authority Holder, an Account Signatory and/or an

Authorised Signatory (as the context requires)

Authorised Lodge User – your officer or employee

authorised by you to use Lodge Account Details to make

Transactions which are debited to a Lodge Account

Authorised Signatory – the person nominated by you from

time to time to have the rights, and perform the functions,

set out in Condition 2.5(e)

Authorised Virtual User – your officer or employee

authorised by you to use Virtual Account Details to make

Transactions which are debited to a Virtual Account

Authority Holder – The person nominated by you from

time to time to have the rights, and perform the functions,

set out in Condition 2.5(c)

Business Credit Limit – the maximum aggregate amount

of credit across your Facilities which we’ll provide to you

from time to time

Business Day – a day on which the banks in the United

Kingdom are generally open for business other than

weekends and local Bank Holidays

Card – The onecard issued under a Card Account Facility

which can be used by a Cardholder to make Transactions

on a Card Account

Card Account – the account under which Cards are issued

to Cardholders and to which Transactions made using

Cards are debited

Card Account Facility – the facility under which Card

Accounts and Virtual Accounts are opened

Card Details – the numbers or details unique to a particular

Card that enable a Cardholder to make a Transaction on a

Card Account

Card Fees – the annual fee for each Card which is charged

for each year or part of a year during which a Card

Account is maintained

Cardholder – your officer or employee authorised by you to

use Cards to make Transactions which are debited to a

Card Account

Cardholder Limit – the maximum debit balance which a

Cardholder is allowed on a Card Account as agreed

between you and us from time to time

Cardholder Maintenance Request – any advice, request,

instruction or communication which you send us through

the SDOL System or otherwise relating to the SDOL System

or the SDOL Services

Cash Advance – the use of a Card to withdraw cash from

cash machines or over a bank counter or the purchase of

foreign currency or travellers’ cheques

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Cash Fees – the fee charged for the use of a Card to obtain

a Cash Advance

Charges – the Card Fees, Cash Fees and all fees and

charges listed in the Tariff

Facility – the Card Account Facility, the Lodge Account

Facility and/or the Virtual Account Facility (as the context

requires)

Instruments – Cards, Virtual Account Details or Lodge

Account Details (as the context requires)

Liability Waiver – the insurance policy we’ll put in place for

you if you’ve more than one Card or Virtual Account in

accordance with Condition 9.5

Lodge Account – the account under which Lodge Account

Details are issued to Authorised Lodge Users and to which

Transactions made using those Lodge Account Details are

debited

Lodge Account Details – the numbers or details unique to

a particular Lodge Account that enable an Authorised

Lodge User to make a Transaction on that Lodge Account

Lodge Account Facility – the facility under which Lodge

Accounts are opened

Lodge Account Limit – the maximum debit balance which

you are allowed on a Lodge Account as agreed between

you and us from time to time

Lodge Management Information – Transaction data we

provide to you electronically through Smart Data Online

Payment Due Date – the date of the Statement plus the

payment grace period you requested in your Application

Form or such other period we may notify to you in

accordance with Condition 11.2(a)

PIN(s) – the personal identification number used by a

Cardholder to authorise a Transaction

Programme Administrator – the person nominated by you

from time to time to have the rights, and perform the

functions, set out in Condition 2.5(b)

Purchases – the use of an Account or Instrument to

purchase goods or services in person, by mail order, over

the telephone, over the internet or such other as we permit

from time to time and, in relation to a Lodge Account, to

purchase business related travel and accommodation

services from a supplier authorised by you

Recurring Transactions – regular payments (including for

an indefinite period) that a Cardholder, Authorised Virtual

User or Authorised Lodge User has authorised a third party

to collect from an Account

SDOL – Smart Data Online

SDOL Documentation – any documentation provided by

us or otherwise available on request (including any

business guides and cardholder maintenance guides)

which describes the SDOL System and/or SDOL Services

SDOL Services – the provision of any electronic

management information and related SDOL Services

supplied by us via (or initiated via) the SDOL System from

time to time, as further described in the Documentation

SDOL System – the SDOL System (as amended from time

to time) as further described in the Documentation

SDOL Users – any of your employees or agents who are

appointed by you from time to time to use the SDOL System

and the SDOL Services

Statement – a statement that we send to you at least once

per month showing a list of Transactions debited to an

Account and the Charges incurred

Tariff – the onecard Charges document showing the

Charges which we’ll provide to you and which forms part of

the Agreement

Transactions – Cash Advances, Purchases and all other

transactions using a Facility, an Account or an Instrument

User Limit – the Cardholder Limit, Virtual Account Limit or

Lodge Account Limit (as the context requires)

Users – Cardholders, Authorised Virtual Users and/or

Authorised Lodge Users (as the context requires)

Virtual Account – the account which can be opened under

a Virtual Account Facility or a Card Account Facility and

Virtual Account Details are issued to Virtual Accountholders

and can be used by Authorised Virtual Users and to which

Transactions made using those Virtual Account Details are

debited

Virtual Account Details – the numbers or details unique to

a particular Virtual Account that enable an Authorised

Virtual User to make a Transaction on that Virtual Account

Virtual Account Facility – the facility under which Virtual

Accounts can be opened

Virtual Account Limit – the maximum debit balance which

a Virtual Accountholder is allowed on a Virtual Account as

agreed between you and us from time to time

Virtual Account holders – your department or unit

authorised by you to operate a Virtual Account

We, us or our – National Westminster Bank Plc

You or your – any customer operating a Facility, Account

or Instrument with us.

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The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

• If there are any changes to the amount, date or frequency of your Direct Debit NatWest onecard will notify you

3 working days in advance of your account being debited or as otherwise agreed. If you request NatWest onecard to

collect a payment, conﬁrmation of the amount and date will be given to you at the time of the request.

• If an error is made in the payment of your Direct Debit by NatWest onecard or your bank or building society you are

entitled to a full and immediate refund of the amount paid from your bank or building society.

• If you receive a refund you are not entitled to, you must pay it back when NatWest onecard asks you to.

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written conﬁrmation may

be required. Please also notify us.

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Tariff

Interest rates – Fee Structure

Card Type Charge Standard*

Monthly Interest 1.6%

*Charge only applies if balance is not cleared in full by due date

Grace Period – Monthly Fees Grace Period

Card Type Billing Type 7 days 14 days 21 days 28 days

Charge Card Centrally Billed free 0.45%* 0.55%* 0.70%*

*Grace Period fee is calculated monthly as this percentage of the statement balance

Annual Card Fees

1,2

Standard Card fee £45

Cash Advances

1,2

Cash fee 2.95% of the transaction amount (minimum £2.95). The fee will be applied on the date the

transaction is debited to the Account

Non-Sterling Transactions

Non-Sterling transaction fee 2.95% of the transaction value

Payment Overdue

Administration Fee £12

Services

Electronic transaction file feed Set up fee £665

(optional) Monthly fee £70

Change of organisation name £5 per card

Duplicate card receipt

(sales voucher) UK £5

Duplicate card receipt

(sales voucher) abroad £10

Duplicate statements per sheet £1 (max £40)

Emergency card

replacement overseas £75

1,2

Not applicable to Lodge account

Not applicable to Virtual account

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CUSTOMER TO RETAIN

Your Insurance Policies

Please note:

1. The Financial Conduct Authority (FCA) is the independent

watchdog that regulates ﬁnancial services. Use this

information to decide if our services are right for you.

2. For our onecard programmes we offer insurance

products from Chubb European Group SE and certain

underwriters at Lloyd’s of London.

3. You will not receive advice or recommendations from

us in respect of any of the insurances detailed in this

booklet. You will need to make your own choice on how

to proceed.

4. You will not have to pay a fee for our services in respect

of any of the insurances detailed in this booklet.

5. National Westminster Bank Plc, 250 Bishopsgate, London

EC2M 4AA is authorised by the Prudential Regulation

Authority and regulated by the Financial Conduct

Authority and the Prudential Regulation Authority. Our

Financial Services Register number is 121878. Our

permitted business includes arranging and advising on

non-investment insurance. You can check this on the

Financial Services Register by visiting the FCA’s website

0800 111 6768.

6. If you wish to register a complaint, please contact us:

In writing: NatWest, Commercial Cards, PO Box 5747,

Southend-on-Sea, Essex SS1 9AJ. By phone: 0370 01 01 152.

If you cannot settle your complaint with us, you may be

entitled to refer it to the Financial Ombudsman Service.

7. We are covered by the Financial Services Compensation

Scheme. You may be entitled to compensation from the

scheme if we cannot meet our obligations. This depends

on the type of business and the circumstances of the

claim. Insurance advising and arranging is covered for

90% of the claim, without any upper limit.

You are entitled, at any time, to request information

regarding any commission which the Bank may have

received in respect of these insurance products that

are relevant to your account by calling 0370 01 01 152

(Minicom 0370 154 1192).

*Calls may be recorded. Call charges from residential

lines, business lines and mobiles vary and depend on your

telephone operator’s tariffs.

Travel Accident Insurance

(NatWest onecard Standard only)

This policy/cover is only provided to Corporate Card

Holders / Lodge Account users who chose not to ‘opt out’

of the free insurance. If you chose to opt out of the free

insurance when you applied for the Corporate Card /

Lodge Account, then this cover will not apply to you.

Statement of Demands and Needs

We have not provided you with a personal

recommendation as to whether this policy is suitable for

your speciﬁc needs. This product meets the demands

and needs of those who wish to receive Travel Insurance

coverage as described in the certiﬁcate of insurance.

Statement of Price

NatWest onecard Standard Travel Accident Insurance is

provided with your onecard Standard at no extra cost.

Pre-requirement for cover to apply

The Employing Company must have its registered

or business address in the United Kingdom, Ireland,

Channel Islands, Isle of Man or Gibraltar at the

commencement date and throughout the duration of

the policy.

The Insured Person must be resident in the United

Kingdom, Ireland, Channel Islands, Isle of Man, Gibraltar

or the European Union at the commencement date and

throughout the duration of the policy.

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Your Policy Summary

This policy summary does not contain the full terms and

conditions of your Travel Accident Policy, which can

be found in your Policy Document. Please take time to

make sure you understand the cover it provides. Cover is

underwritten by Chubb European Group SE (Chubb). This

Travel Accident Policy is provided free of charge for you for

business Journeys, and up to three business colleagues or

business associates who are travelling with you, when the

fares and travel costs relating to the business Journey are

charged to your NatWest onecard account provided that

the Employing Company did not opt out of cover during the

application process.

Duration

Cover remains in force as long as the Corporate

Card/Lodge Account is maintained, you remain an

employee of your company and Chubb remains the

Insurer. As this insurance may continue for more than a

year you should review it periodically to ensure that cover

remains adequate.

Cancellation

If, for any reason, you wish to cancel your cover you may

contact Chubb on 0345 841 0056 and cover shall cease

from the day Chubb receives such notice. If Chubb no

longer wishes to offer this Policy and needs to cancel this

Policy, Chubb will write to the Employing Company at the

current address Chubb has giving 30 days notice. If Chubb

cancels the Policy, Chubb will refund the premium paid by

NatWest to NatWest provided no claims have been made.

Signiﬁcant Features and Beneﬁts

See page 23 of the policy document for full details of cover.

Beneﬁts for Bodily Injury as a result of an Accident while

you are on a Journey

Basic

Beneﬁt

Enhanced

Beneﬁt*

Death GBP25,000 GBP100,000

Loss of Limb GBP25,000 GBP100,000

Loss of Sight GBP25,000 GBP100,000

Permanent Total

Disablement

GBP25,000 GBP100,000

*The Enhanced Beneﬁt is payable if you are travelling

on public transport or in a hired car at the time of the

Accident.

Signiﬁcant Exclusions or Limitations

See pages 25 to 26 of the Policy document for full details of

cover.

Chubb will not be liable for:

• injury, loss or expense due to alcohol, solvents or drugs,

suicide, attempted suicide or self-inﬂicted injury or illegal

act

• claims resulting from sickness or disease not as a result

of Bodily Injury

• claims resulting from engaging in:

– aerial pursuits or aviation as a pilot or crew member,

aerial pursuits include micro-lighting, hang-gliding,

para-gliding, parachuting, sky-diving and bungee-

jumping but not parascending

– racing motor rallies and competitions, professional

sports, mountaineering or rock climbing requiring the

use of ropes or guides or winter sports

• claims where the Insured Person is a full time member of

the armed forces, national or international authority or a

member of any Reserve Forces called out for Permanent

Service

• claims resulting from war or any act of war whether

declared or not

• This Policy does not cover claims which would result

in Chubb being in breach of any resolutions or trade or

economic sanctions or other laws.

How to Claim

If a claim needs to be made, Chubb Claims Service Team

need to be notiﬁed within 60 days of the Accident, or as

soon as possible after that. We will then ask for a claim form

to be ﬁlled in to register the claim. Our contact details are:

Postal Address: Chubb (Claims Dept.), PO Box 682,

Winchester, SO23 5AG

Telephone: 0345 841 0059 (Within UK only)

International: +44 (0)141 285 2999

Facsimile: +44 (0)141 285 2901

Email: uk.claims@chubb.com

Website: www.chubbclaims.co.uk

(to report claims online)

Complaints

In the event of a complaint relating to the sale of your

policy please contact the following:

a) Complaints Ofﬁcer

NatWest,

Commercial Cards Division,

Cards Customer Services,

PO Box 5747,

Southend-on-Sea SS1 9AJ.

Telephone: 0370 010 1152

In the event you have a complaint in relation to how your

claim was handled please contact the following:

b) The Customer Relations Department,

Chubb

PO Box 682, Winchester, SO23 5AG

Telephone 0800 519 8026

E-mail: customerrelations@chubb.com

c) The Insured or Insured Person has the right to refer

their complaint to the Financial Ombudsman Service

(FOS) if they are dissatisﬁed with Chubb or NatWest’s

ﬁnal response.

Their contact details are:

Financial Ombudsman Service, Exchange Tower,

Harbour Exchange Square, London E14 9SR

Telephone: +44 (0) 800 023 4567 (calls are free from a

UK landline or mobile)

+44 (0) 300 123 9 123 (calls to this number

cost no more than calls to 01 and 02 numbers)

Email: complaint.info@ﬁnancial-ombudsman.org.uk

Website: ﬁnancial-ombudsman.org.uk

The existence of these complaint procedures does not

reduce an Insured or Insured Person’s Statutory Rights

relating to this Policy. For further information about

Statutory Rights the Insured or Insured Person should

contact citizens advice.

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Financial Services Compensation Scheme

Chubb is a member of the Financial Services Compensation

Scheme (FSCS), which is an independent body that has

been set up as a ﬁnal safety net for customers. In the

unlikely event that Chubb is no longer able meet its liabilities

you may be entitled to compensation under the scheme.

Their contact details are Financial Services Compensation

Scheme, PO Box 300, Mitcheldean, GL17 1DY.

Telephone: 0800 678 1100 or 0207 741 4100.

Website: www.fscs.org.uk

On-Line Form: https://claims.fscs.org.uk/

NatWest onecard (MasterCard) Corporate Liability

Waiver Insurance

Statement of Demands and Needs

We have not provided you with a personal recommendation

as to whether this policy is suitable for your speciﬁc needs.

This product meets the demands and needs of those who

wish to receive Corporate Liability Waiver coverage as

described in the Policy.

Statement of Price

NatWest onecard Corporate Liability Waiver Insurance is

provided with your onecard at no extra cost.

Your Policy Summary

This document provides a summary only of

the beneﬁts and limitations of the NatWest onecard

Liability Waiver Insurance provided to companies that

have established a Commercial Card account with

NatWest. It has been prepared in accordance with format

requirements prescribed by the Financial Conduct

Authority. The full terms and conditions of cover are set

out in the Policy document in this booklet, and may be

viewed on request. You are encouraged to read the Policy

document(s) prior to policy commencement in order to

understand fully all conditions and exclusions which relate

to this cover. In the event of a cardholding employee

of your company misusing their NatWest onecard, the

insurance automatically protects National Westminster

Bank Plc and you by way of liability waiver, against losses

up to £1,500,000 per company and £50,000 per cardholder

during the period of insurance. There is a smaller limit

of £600 for misuse involving cash. The period of waiver

is 75 days prior to the discovery date of the loss by your

company and 14 days after this date.

The cover is provided by certain underwriters at Lloyd’s of

London, and covers [National Westminster Bank Plc] and

you by liability waiver. The policy contains a cancellation

clause which can result in the termination of the cover

to National Westminster Bank Plc in 90 days. Should a

cancellation notice be issued to National Westminster

Bank Plc, they are obliged to notify you immediately.

The underwriters will not be liable for loss of interest or

consequential loss of any kind, and cash advances which

exceed £200 per day or a maximum of £600 in all prior to

Termination Date. If you have any questions or concerns

about your policy or the handling of a claim you should, in

the ﬁrst instance, contact NatWest, Commercial Cards

Division, Cards Customer Services, PO Box 5747,

Southend-on-Sea SS1 9AJ. Telephone: 0370 010 1152.

If you are unable to resolve the situation and wish to make

a complaint you can do so at any time by referring the

matter to the Complaints Department (Lloyd’s). Their

address is Complaints, Fidentia House, Walter Burke

Way, Chatham Maritime, Chatham, Kent ME4 4RN.

Telephone: 020 7327 5693.

Fax: 020 7327 5225.

Email: [email protected].

Complaints that cannot be resolved by the Complaints

Department may be referred to the Financial Ombudsman

Service. Further details will be provided at the appropriate

stage of the complaints process. You may be entitled to

compensation from the Financial Services Compensation

Scheme should the underwriters be unable to meet their

liabilities under this policy.

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How we will use your information

Who we are

At National Westminster Bank PLC we do all we can to respect your rights to privacy and the protection of your personal

information. We are a member of The Royal Bank of Scotland Group (“RBS”) and this notice sets out a summary of what we,

and other companies in RBS, do with your information in order to run our business and provide our customers with products

and services.

We encourage you to read our full privacy notice on our website www.natwest.com/privacy for more detailed information on

how we use your information and your rights in relation to that. Our privacy notice may be updated from time to time and we

will communicate any changes to you and publish the updated notice on our website.

The information we use and where we get it from

We collect and process various categories of personal information, including basic information such as name and contact

details, and information about financial circumstances, accounts and transactions.

Most of your information will have been provided by you (or our customer), or created through the use of our products and

services. We also collect information from the technology you use when dealing with us and from third party organisations

(such as other RBS companies, credit reference agencies or public sources).

In order to protect us or you, for example to prevent fraud or to make our services accessible to you, we may also process

certain special categories of information, such as information about your health, or information about your personal

characteristics (biometric information).

Where permitted by law, we may process information about criminal convictions or offences and alleged offences for

specific and limited activities and purposes, such as to perform checks to prevent and detect crime, to comply with laws

relating to money laundering, fraud, terrorist financing, bribery and corruption, and for international sanctions.

For more information about the types and sources of information we process please see our full privacy notice.

Your rights

You have certain legal rights to control what we do with your information. This includes a right to get access to your personal

information; to request us to correct or update incorrect information; to object to or request that we restrict processing your

information in certain circumstances; to object to direct marketing; and to receive the personal information you provided in a

portable format.

For more information about your rights, including how to exercise them and the circumstances in which they apply, please

see our full privacy notice or contact us at 03457 888 444 or contact your Relationship Manager.

It is important to understand that in some cases, exercising your rights may mean that we are no longer able to provide you

with products or services.

If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection

Officer at 03457 888 444.

We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s

Office (ICO). For more information, visit www.ico.org.uk.

How we and other RBS companies use your information

We and other RBS companies use your information primarily to provide you with products and services, to better understand

our customers’ needs and improve the products and services we offer, and for the day to day running of our business. We

also use it to comply with laws and regulations that apply to us and to protect our business, our customers and employees.

For more detailed information about the purposes for which we use your information, please see Schedule A of our full

privacy notice (Schedule of Processing Purposes).

Sharing your information outside RBS

We keep your information confidential and will only share your information outside of RBS for the purposes mentioned in our

privacy notice. This may include sharing with third parties such as service providers, credit reference and fraud prevention

agencies and law enforcement agencies or regulators.

For more detailed information about the third parties with whom we may share your information, please see Section 7 of our

full privacy notice (Sharing with third parties).

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Transferring information overseas

Most of the information we hold on you will be used and stored in the UK. However, we may transfer your information

overseas as some of our operations, regulators and third party providers are not based in the UK.

We will only transfer your information where lawfully permitted and in compliance with applicable laws.

For more information about overseas transfers and your associated rights, please see Section 8 of our full privacy notice

(Transferring information overseas).

Marketing

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be

of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us

at any time by contacting us at 0131 556 8555 or Minicom 0345 900 5960, emailing largemarketadmin@natwest.com or

speaking to your Relationship Manager or Business Manager Team.

RBS will not share your information with third parties for their own marketing purposes without your permission.

Communications about your account

We may contact you with information relevant to the operation and maintenance of your account by a variety of means,

including via online banking, mobile banking, email, text message, post and/or telephone. If at any point in the future you

change your contact details you should tell us promptly about those changes.

Credit reference and fraud prevention agencies

When you apply for a product or service we may request information about you from credit reference agencies and we will

explain the details and what that means for you when you apply. We use a system of credit scoring to assess your application

and decisions may be taken based solely on automated checks of information from credit reference and fraud prevention

agencies and internal RBS records.

We will continue to share information with credit reference agencies about how you manage your account, for example

account balances and repayment history. We use and share information because we have a duty to prevent fraud and

money laundering, to manage our risk and protect our business and to comply with laws that apply to us (such as checking

who you are and making sure our products are right for you).

We also check and share information with fraud prevention agencies. If we identify or suspect fraud we will record this with

fraud prevention agencies to prevent fraud and money laundering, and you could be refused services, finance or

employment. Credit reference and fraud prevention agencies use and share your information with other organisations

because they have to prevent fraud and money laundering, to verify your identity, to protect their business and to comply

with laws.

For more detail please see Section 11 of our full Privacy Notice. For further information about credit reference and fraud

prevention agencies and how they use personal information, please visit: Experian (www.experian.co.uk/crain),

Equifax (www.equifax.co.uk/crain), Callcredit (www.callcredit.co.uk/crain), CIFAS (www.cifas.org.uk/privacy-notice)

and Hunter (www.nhunter.co.uk/privacypolicy).

How long we keep your information

We don’t keep your information for longer than we need to, which is usually up to six years after your relationship with the

bank ends, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement

agencies or regulators).

Security

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use

many tools to make sure that your information remains confidential and accurate and we may monitor or record calls,

emails, text messages or other communications in order to protect you and us.