SMART TRANSCRIPTION COMMANDCENTRAL

DATA SHEET

SMART TRANSCRIPTION

COMMANDCENTRAL

GAIN REAL-TIME TRANSCRIPTION OF LIVE CALLS

CommandCentral Smart Transcription is a cloud-based service that takes the voice

audio from a 9-1-1, non-emergency or administrative call and transcribes it into a

searchable text transcript. As a result, PSAPs (Public Safety Answering Points) gain

enhanced capability in managing 9-1-1 calls to save time and save lives.

Smart Transcription is integrated with the VESTA

9-1-1 platform, offering an easy

yet comprehensive way to verify caller information, monitor calls in real-time and

store transcripts for post-call analysis.

THE VALUE OF SMART TRANSCRIPTION

Saves time and increases efficiency for call takers by providing quick reference

to key details from the call and supports citizen understanding

Decreases the load on call takers’ working memory of locations, suspects,

weapons and vehicles by providing a visual reference to the conversation

Gives supervisors the ability to monitor calls in real time from anywhere and

know exactly what’s happening on the ﬂoor

Acts as a training tool by offering trainees a tangible reference to focus on and

learn from as they understand the appropriate way to interact with callers, ofﬁcers

and systems

Assists in investigative purposes by giving detectives the ability to search for

key vehicles, suspects and location history

KEY FEATURES

• Integrated real-time audio transcription

from VESTA 9-1-1

• Real-time and post-call transcription

• Keywords and full text search capability

• Quick search and review historical transcripts

• Agent, console and call metadata provided

• No app download required on citizen device

• Security processes built into the service to reduce

the risk of cyber-attacks

• Ability for supervisors to monitor transcripts

• Transcripts stored, along with metadata, for

investigations, case summaries or locating

conversation patterns over time

• Short learning curve for call takers since there are

no changes on how they answer voice and text

calls today on their VESTA 9-1-1 system

• No impact to VESTA 9-1-1 call

handling functionality

For more information, please visit us on the web at:

www.motorolasolutions.com

Motorola Solutions, Inc. 500 West Monroe Street, Chicago, Il 60661 U.S.A. motorolasolutions.com

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark

THE COMMANDCENTRAL PLATFORM

We build software for mission-critical environments where every second matters.

CommandCentral Smart Transcription and the other applications in our CommandCentral

software suite help PSAPs unify data and streamline workﬂows so you can improve the safety

of critical personnel and restore your focus on the communities you serve. Backed by a trusted,

90-year veteran with proven public safety leadership, our CommandCentral suite is transforming

the public safety experience with a focus on evolution, not revolution. Let us help you digitally

transform your operation.

USE CASES

Keywords - It may not matter if

someone says the word ‘president’.

But if the President is coming to

town and the word ‘president’ is

in the transcript, all of a sudden, it

could matter.

Real-Time Research - When

many calls come into the center

about a speciﬁc event, like an active

shooter, it gives the detective and

investigator the ability to go back

through the transcripts and gain

useful information for their reports

and overall investigation.

Monitoring - During an incident,

such as a robbery, a supervisor can

monitor calls in real time from home

and see the agent status of all call

takers as well as the live transcript.

Left side of screen

displays keywords

color-coded by priority

and shows the number

of times words are

spoken within the

transcript. Right side

shows the real-time,

live call transcription

between caller (blue)

and call taker (gold).

The display also

indicates the call is a

9-1-1 call in front of the

calling party’s phone

number.

”

Smart Transcription

opens new doors and

methods of researching

and understanding a

call real-time – from

anywhere – since it is

cloud-based. It creates a

lot more possibilities for

us and some we don’t even

know yet.

”

– Raymond Chiozza, Director,

Shelby County 9-1-1, TN

COMMANDCENTRAL SMART TRANSCRIPTION USER

INTERFACE