SCHEDULE CHANGES
SEP 2019 – OCT 2019
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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CONTENTS
PLANNED SCHEDULE CHANGES ....................................................................................................................................................... 3
WHAT IS A PLANNED SCHEDULE CHANGE? ........................................................................................................................ 3
RESPONSIBLE PARTY ..................................................................................................................................................................... 3
SCHEDULE CHANGE HANDLING ............................................................................................................................................... 3
TICKET REISSUE ................................................................................................................................................................................ 3
FORTHCOMING POLICY UPDATES ........................................................................................................................................... 3
GENERAL REISSUE GUIDELINES ......................................................................................................................................................... 4
ICELANDAIR SEGMENTS IMPACTED: ........................................................................................................................................ 4
OTHER AIRLINE SEGMENTS IMPACTED: ................................................................................................................................. 4
HOW TO REISSUE: ........................................................................................................................................................................... 4
GENERAL REFUND GUIDELINES.......................................................................................................................................................... 4
ICELANDAIR PLANNED SCHEDULE CHANGES ............................................................................................................................. 5
AMSTERDAM ....................................................................................................................................................................................... 5
BERGEN ................................................................................................................................................................................................ 5
BRUSSELS ........................................................................................................................................................................................... 6
CHICAGO ............................................................................................................................................................................................. 6
COPENHAGEN ................................................................................................................................................................................... 7
DENVER ................................................................................................................................................................................................. 8
DUBLIN .................................................................................................................................................................................................. 8
EDMONTON ......................................................................................................................................................................................... 9
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY................................................................................ 10
EDMONTON – WESTJET .............................................................................................................................................................. 10
GENEVA ............................................................................................................................................................................................. 11
HAMBURG ......................................................................................................................................................................................... 11
HELSINKI ............................................................................................................................................................................................ 12
KANSAS ............................................................................................................................................................................................. 12
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY ............................................................................ 13
KANSAS CITY – AMERICAN AIRLINES ................................................................................................................................... 13
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY ............................................................................ 14
KANSAS CITY – DELTA AIRLINES............................................................................................................................................. 14
MANCHESTER ................................................................................................................................................................................. 15
MINNEAPOLIS .................................................................................................................................................................................. 15
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY ............................................................................ 16
MINNEAPOLIS – DELTA ................................................................................................................................................................ 16
MONTREAL........................................................................................................................................................................................ 17
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY ............................................................................ 18
MONTREAL – WESTJET ............................................................................................................................................................... 18
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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MUNICH .............................................................................................................................................................................................. 19
NEW YORK ....................................................................................................................................................................................... 19
OSLO................................................................................................................................................................................................... 20
PARIS .................................................................................................................................................................................................. 21
PHILADELPHIA ................................................................................................................................................................................. 21
PORTLAND ........................................................................................................................................................................................ 22
SAN FRANCISCO ........................................................................................................................................................................... 22
STOCKHOLM ................................................................................................................................................................................... 22
TORONTO ......................................................................................................................................................................................... 23
VANCOUVER .................................................................................................................................................................................... 23
WASHINGTON ................................................................................................................................................................................. 24
ZURICH ............................................................................................................................................................................................... 25
ICELANDAIR ZONES ......................................................................................................................................................................... 26
GUIDELINES FOR CODESHARE FLIGHTS ............................................................................................................................... 27
GUIDELINES FOR INTERLINE FLIGHTS ..................................................................................................................................... 28
RIGHT TO CARE ................................................................................................................................................................................. 30
FREQUENTLY ASKED QUESTIONS AND ANSWERS: .......................................................................................................... 31
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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PLANNED SCHEDULE CHANGES
WHAT IS A PLANNED SCHEDULE CHANGE?
▪ A planned schedule change is an adjustment to a flight schedule made by either Icelandair (FI) or another airline (OA)
more than 14 days in advance.
▪ Rebooking or refund is allowed if schedule change results in:
1. Misconnections
2. Unacceptable time change
3. Cancellation, no reprotection offered
RESPONSIBLE PARTY
▪ The responsible party is the ticketing source, whether agency or FI, which will notify the customer and complete the
transaction as described in Schedule Change Handling below.
▪ This policy applies only to itineraries issued on FI/108 ticket stock, including schedule changes to FI Codeshare and
OA flights ticketed FI/108. In all cases, PNRs are ticketed and passenger must be holding one ticket.
▪ For all schedule changes ticketed other than FI/108, the policy of the ticketing carrier applies.
SCHEDULE CHANGE HANDLING
❖ The carrier with the revised schedule will send an Advice of Schedule Change (ASC) showing the flight changes.
▪ Reconcile the PNR by accepting changes and removing any old segments.
▪ Ensure all connections are valid in the new itinerary per published minimum connect times between all flights.
▪ If the new itinerary is acceptable, please reissue as applicable.
▪ If changes are limited solely to time changes and/or equipment changes, it is not necessary to reissue the ticket.
▪ If the new itinerary is unacceptable and necessary changes are allowed as outlined here, please follow the
procedures as described in this document.
▪ If necessary, changes are beyond those outlined here, call your local FI reservations number.
❖ A single ticket reissue is permitted.
▪ The first reissue is allowed per this policy without additional collection, penalty or fee.
▪ Any further or additional changes are subject to fare recalculation and any applicable fees or penalties.
TICKET REISSUE
▪ Reissue as per the guidelines provided in this document
▪ NOTE: If a passenger is holding two separate tickets, the ticket affected by the Planned Schedule Change must be
reissued accordingly to the Planned Schedule Change processes. The other ticket can be changed but fare difference
and/or penalty fee may apply.
▪ In order to avoid an airline debit memo (ADM), we kindly ask you to use the correct reservation booking designator
(RBD) for each airline
FORTHCOMING POLICY UPDATES
▪ Updated guidelines will be sent out as soon as new agreements are made with other airlines.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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GENERAL REISSUE GUIDELINES
Schedule changes made more than 24 hours prior to departure of the originally scheduled time should be handled by
the stock owner. Any changes made within 24 hours prior to departure should be handled by the airline that made the
change.
ICELANDAIR SEGMENTS IMPACTED:
FI*FI - Flights marketed and operated by Icelandair:
▪ Rebook to alternative FI*FI in the original class of service (RBD)
▪ If the original RBD is not available, please book the lowest RBD within the same cabin
▪ G class with Icelandair should only be used for groups
▪ Return flight may be changed to maintain trip length
FI*OA - Flights marketed by Icelandair and operated by another airline:
▪ Book the closest available scheduled Icelandair flight, within 7 days before or 7 days after the originally
booked flight. Always book within the same cabin
▪ Return flight may be changed to maintain trip length
OTHER AIRLINE SEGMENTS IMPACTED:
OA*OA – Flights marketed and operated by another airline:
▪ For schedule changes made more than 24 hours prior to departure, the stock owner must reissue
▪ Icelandair codeshare flights should be treated as FI*FI flights
▪ Book the closest available scheduled Icelandair flight, within 7 days before or 7 days after the originally
booked flight. Always book within the same cabin
▪ Rebook to first available FI flight. Change of destination only allowed within the same zone.
HOW TO REISSUE:
Tickets should be reissued by the Travel Agent
▪ Process as an even-exchange with the following endorsements:
ENDBOX: REI DUE SKCHG/FIXXX(or OAXXX)/DDMMM*
OS FI: REI DUE SKCHG/FIXXX (or OAXXX)/DDMMM*
▪ Please disassociate or re-associate any EMD’s issued for ancillary services.
GENERAL REFUND GUIDELINES
Refunds are allowed without pre-authorization in the following scenarios:
1. Flight is cancelled, no acceptable protection found.
2. Schedule change results in misconnection, no acceptable protection found.
3. Change results in unacceptable time change, no acceptable protection found.
4. Delay/time change of flight is more than two (2) hours from the originally scheduled time of departure.
Pre-authorization is required for any other scenario not listed. Please contact [email protected] for
authorization.
Icelandair does not use waiver codes, thus the FE line needs to be inserted in the booking to avoid an ADM.
Please process refund as follows:
ARC agencies – please process refund via ARC
BSP agencies – please process refund via BSP-link by using the following endorsements:
▪ WAIVER CODE BOX: REF DUE SKCHG/FIXXX/DDMMM*
▪ OS FI: REF DUE SKCHG/FIXXX/DDMMM*
* FIXXX = FI flight number
*DDMMM = DAY + MONTH (i.e. 02MAY)
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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ICELANDAIR PLANNED SCHEDULE CHANGES
AMSTERDAM
Route
Date
Change
KEF – AMS
AMS – KEF
06.10.2019
FLIGHT CANCELLED - PAX ON OTHR AMS FLIGHTS
The flight has been cancelled and passengers have been rebooked on other flights where available.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Amsterdam
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
BERGEN
Route
Date
Change
KEF – BGO
BGO – KEF
10.09.2019
FLIGHT CANCELLED - PAX IN UN
16.09.2019
FLIGHT CANCELLED - PAX IN UN
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Bergen
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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BRUSSELS
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Brussels
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
CHICAGO
Route
Date
Change
KEF – ORD
ORD – KEF
03.09.2019
FLIGHT CANCELLED - PAX ON FI853/852
10.09.2019
FLIGHT CANCELLED - PAX ON FI853/852
The flight has been cancelled and passengers have been rebooked on FI853/852. If the passengers is not happy to travel on the new
flight the following options can be offered:
• Full Refund
• A courtesy change to another travel date to/from Chicago
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
Route
Date
Change
BRU-KEF
KEF-BRU
14.9.2019
FI554/555
FLIGHT CANCELLED - PAX ON FI556/557 or UN
19.9.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
3.10.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
5.10.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
9.10.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
14.10.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
19.10.2019
FI554/555
FLIGHT CANCELLED - PAX IN UN
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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COPENHAGEN
Route
Date
Change
KEF - CPH
CPH - KEF
17.9.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
2.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
3.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
4.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
4.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
5.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
5.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
6.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
6.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
7.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
9.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
10.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
11.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
11.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
12.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
13.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
14.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
16.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
17.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
18.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
18.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
19.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
19.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
20.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
21.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
23.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
24.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
25.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
25.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
26.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
26.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
27.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
28.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
31.10.2019
FLIGHT CANCELLED - PAX ON OTH CPH FLTS
The flights have been cancelled and passengers have been rebooked on earlier or later flights to/from Copenhagen on the same day
if available. If no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Copenhagen
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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DENVER
Route
Date
Change
KEF – DEN
DEN – KEF
21.10.2019
FLIGHT CANCELLED - PAX IN UN
22.10.2019
FLIGHT CANCELLED – PAX IN UN
23.10.2019
FLIGHT CANCELLED – PAX IN UN
24.10.2019
FLIGHT CANCELLED – PAX IN UN
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Denver
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
DUBLIN
Route
Date
Change
KEF – DUB
DUB – KEF
11.09.2019
FLIGHT CANCELLED - PAX ON FI418/419 or UN
The flights have been cancelled and passengers have been rebooked on another flight to/from Dublin on the same day if available. If
no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Dublin
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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EDMONTON
Route
Date
Change
KEF – YEG
YEG – KEF
1.11.2019
FLIGHT CANCELLED - PAX IN UN
2.11.2019
FLIGHT CANCELLED - PAX IN UN
3.11.2019
FLIGHT CANCELLED - PAX IN UN
4.11.2019
FLIGHT CANCELLED - PAX IN UN
5.11.2019
FLIGHT CANCELLED - PAX IN UN
8.11.2019
FLIGHT CANCELLED - PAX IN UN
9.11.2019
FLIGHT CANCELLED - PAX IN UN
10.11.2019
FLIGHT CANCELLED - PAX IN UN
11.11.2019
FLIGHT CANCELLED - PAX IN UN
12.11.2019
FLIGHT CANCELLED - PAX IN UN
15.11.2019
FLIGHT CANCELLED - PAX IN UN
16.11.2019
FLIGHT CANCELLED - PAX IN UN
17.11.2019
FLIGHT CANCELLED - PAX IN UN
18.11.2019
FLIGHT CANCELLED - PAX IN UN
19.11.2019
FLIGHT CANCELLED - PAX IN UN
22.11.2019
FLIGHT CANCELLED - PAX IN UN
23.11.2019
FLIGHT CANCELLED - PAX IN UN
24.11.2019
FLIGHT CANCELLED - PAX IN UN
25.11.2019
FLIGHT CANCELLED - PAX IN UN
26.11.2019
FLIGHT CANCELLED - PAX IN UN
29.11.2019
FLIGHT CANCELLED - PAX IN UN
30.11.2019
FLIGHT CANCELLED - PAX IN UN
1.12.2019
FLIGHT CANCELLED - PAX IN UN
2.12.2019
FLIGHT CANCELLED - PAX IN UN
3.12.2019
FLIGHT CANCELLED - PAX IN UN
6.12.2019
FLIGHT CANCELLED - PAX IN UN
7.12.2019
FLIGHT CANCELLED - PAX IN UN
8.12.2019
FLIGHT CANCELLED - PAX IN UN
9.12.2019
FLIGHT CANCELLED - PAX IN UN
10.12.2019
FLIGHT CANCELLED - PAX IN UN
13.12.2019
FLIGHT CANCELLED - PAX IN UN
14.12.2019
FLIGHT CANCELLED - PAX IN UN
15.12.2019
FLIGHT CANCELLED - PAX IN UN
16.12.2019
FLIGHT CANCELLED - PAX IN UN
17.12.2019
FLIGHT CANCELLED - PAX IN UN
20.12.2019
FLIGHT CANCELLED - PAX IN UN
21.12.2019
FLIGHT CANCELLED - PAX IN UN
22.12.2019
FLIGHT CANCELLED - PAX IN UN
27.12.2019
FLIGHT CANCELLED - PAX IN UN
28.12.2019
FLIGHT CANCELLED - PAX IN UN
29.12.2019
FLIGHT CANCELLED - PAX IN UN
30.12.2019
FLIGHT CANCELLED - PAX IN UN
31.12.2019
FLIGHT CANCELLED - PAX IN UN
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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A reprotection agreement has been made with WestJet to accommodate passengers due to this cancellation. Passengers may be
rebooked according to this agreement only or provided a full refund.
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY
Passengers must be holding ONE TICKET issued on 108 ticket stock.
This reprotection agreement is ONLY VALID for this YEG cancellation.
A new agreement will be made for each planned schedule change.
EDMONTON – WESTJET
Between
YEG – YYZ v. v
First Travel on/after
01 OCTOBER 2019
Last Travel on/before
31 DECEMBER 2019
Items marked in BLUE are mandatory. Failure to adhere to this agreement may result in an ADM.
This WS reprotection agreement only applies to tickets originally issued on FI/108 or plated on neutral ticket stock on
behalf of Icelandair.
▪ Revenue passenger tickets include tickets issued to the public with no fare shown, frequent flyer award
tickets, and free tickets but exclude industry (ID, AD) and industry employee non-revenue type trip passes
▪ All tickets shall be reissued by FI or its appointed agents on FI stock
▪ Reissued tickets shall state “FISKED19” in the endorsement box and/or tour code box
▪ FI or its appointed agents will not make speculative bookings on WS flights. FI or its appointed agents will
confirm space on WS only once it has confirmed that the passenger accepts the revised routing
▪ Passenger and/or Agency contact details must be inserted
▪ FI or its appointed agents must send the following OSI messages to the WS PNR at the time of booking:
▪ OS WS CTCP customer’s home/mobile contact number
▪ OS WS YEG PROTECTION
▪ Passengers may only be protected on flights marketed and operated by WS. All other codeshare flights
are excluded.
This agreement only applies to flights between YEG and YYZ between October 1
st
and December 31
st
, 2019. No
other gateways may be used. WS codeshare numbers 5000-8849 (inclusive) operated by carrier other than WS are
not allowed.
Please always use the lowest available RBD, within the same cabin, according to the table below:
WS flight numbers
ECONOMY
from low to high (K being the lowest)
YEG - YYZ v.v
L
K
T
X
S
N
Q
H
M
B
Y
W
It is essential the lowest available allowed RBD is booked at all times. Violations will result in ADMs.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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GENEVA
Route
Date
Flight No.
Change
GVA – KEF
KEF – GVA
22.9.2019
FI564/565
FLIGHT CANCELLED - PAX IN UN
29.9.2019
FI564/565
FLIGHT CANCELLED - PAX IN UN
30.9.2019
FI564/565
FLIGHT CANCELLED - PAX IN UN
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Geneva
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
HAMBURG
Route
Date
Flight No.
Change
HAM – KEF
KEF – HAM
7.9.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
10.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
14.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
17.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
21.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
24.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
25.10.2019
FI510/511
FLIGHT CANCELLED – PAX IN UN
The flights have been cancelled and passengers have been rebooked on another flight to/from Hamburg on the same day if available.
If no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Hamburg
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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HELSINKI
Route
Date
Change
KEF – HEL
HEL – KEF
2.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
4.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
9.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
13.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
15.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
17.9.2019
FLIGHT CANCELLED - PAX ON FI342/343 OR UN
The flights have been cancelled and passengers have been rebooked on another flight to/from Helsinki on the same day if available. If
no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Helsinki
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
KANSAS
Reprotection agreements have been made with American Airlines and Delta Airlines. Please always check for the lowest allowed RBD
for both AA and DL and use the lowest allowed RBD when rebooking passengers. Please see page 13-14 for the reprotection
agreements.
Route
Date
Change
KEF – MCI
MCI – KEF
16.9.2019
FLIGHT CANCELLED – PAX IN UN
17.9.2019
FLIGHT CANCELLED – PAX IN UN
20.9.2019
FLIGHT CANCELLED – PAX IN UN
22.9.2019
FLIGHT CANCELLED – PAX IN UN
23.9.2019
FLIGHT CANCELLED – PAX IN UN
24.9.2019
FLIGHT CANCELLED – PAX IN UN
27.9.2019
FLIGHT CANCELLED – PAX IN UN
29.9.2019
FLIGHT CANCELLED – PAX IN UN
30.9.2019
FLIGHT CANCELLED – PAX IN UN
1.10.2019
FLIGHT CANCELLED – PAX IN UN
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 13
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY
Passengers must be holding ONE TICKET issued on 108 ticket stock.
This reprotection agreement is ONLY VALID for this MCI cancellation.
A new agreement will be made for each planned schedule change.
KANSAS CITY – AMERICAN AIRLINES
Between
MKC – CHI v. v
First Travel on/after
16 SEPTEMBER 2019
Last Travel on/before
02 OCTOBER 2019
Last Original ticket on/before
18 AUGUST 2019
Replacement ticket on/after
19 AUGUST 2019
Items marked in BLUE are mandatory. Failure to adhere to this agreement may result in an ADM.
This AA reprotection agreement only applies to tickets originally issued on FI/108 or plated on neutral ticket stock on
behalf of Icelandair. It applies to “SKCHG” tickets issued by FI
▪ Revenue passenger tickets include tickets issued to the public with no fare shown, frequent flyer award
tickets, and free tickets but exclude industry (ID, AD) and industry employee non-revenue type trip passes
▪ All tickets shall be reissued by FI or its appointed agents on FI stock
▪ The first characters in the endorsement box of the reissued ticket must read “SKCHG”
▪ Passenger and/or Agency contact details must be inserted
▪ FI or its appointed agents must send the following OSI messages to the AA PNR at the time of booking:
▪ OS AA CTCP customer’s home/mobile contact number
▪ OS AA REROUTE DUE MKC DISCONTINUE
▪ OS AA PER PROTECT AGMT
▪ Passengers may only be protected on flights marketed and operated by AA. Exception: AA operated by
Envoy Air is permitted. All other codeshare flights are excluded.
This agreement only applies to flights between MKC and CHI between September 16
th
and October 2
nd
, 2019. No
other gateways may be used.
Please always use the lowest available RBD, within the same cabin, according to the table below:
AA FLIGHTS
ECONOMY
BUSINESS
from low to high (O being the lowest)
from low to high (Z being
the lowest)
MKC - CHI v. v
O
Q
N
S
V
G*
L
M
K
H
Z
I
D
It is essential the lowest available allowed RBD is booked at all times. Violations will result in ADMs.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 14
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY
Passengers must be holding ONE TICKET issued on 108 ticket stock.
This reprotection agreement is ONLY VALID for this MCI cancellation.
A new agreement will be made for each planned schedule change.
KANSAS CITY – DELTA AIRLINES
Between
MKC – MSP v. v
First Travel on/after
16 SEPTEMBER 2019
Last Travel on/before
02 OCTOBER 2019
Last Issue Date
13 SEPTEMBER 2019
Items marked in BLUE are mandatory. Failure to adhere to this agreement may result in an ADM.
This DL reprotection agreement only applies to tickets originally issued on FI/108 or plated on neutral ticket stock on
behalf of Icelandair.
▪ Revenue passenger tickets include tickets issued to the public with no fare shown, frequent flyer award
tickets, and free tickets but exclude industry (ID, AD) and industry employee non-revenue type trip passes
▪ All tickets shall be reissued by FI or its appointed agents on FI stock
▪ New e-tickets shall be issued using the original fare basis with the designator “SKCHG” in endorsements
▪ FI will contact and advise the passenger of the re-accommodation on DL
▪ Passenger and/or Agency contact details must be inserted
▪ FI or its appointed agents must send the following OSI messages to the DL PNR at the time of booking:
▪ OS DL SKCHG REROUTE DUE TO FIXXX CANCELLED
▪ OS DL PER DL/FI PROTECT AGMT
▪ OS DL customer’s home/mobile contact number
▪ Passengers may only be protected on flights marketed and operated by DL. All other codeshare flights are
excluded.
This agreement only applies to flights between MKC and MSP between September 16
th
and October 2
nd
, 2019. No
other gateways may be used.
Please always use the lowest available RBD, within the same cabin, according to the table below:
DL flight numbers
ECONOMY
from low to high (V being the lowest)
MKC – MSP v. v
V
X
T
U
L
K
Q
H
M
B
Y
It is essential the lowest available allowed RBD is booked at all times. Violations will result in ADMs.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 15
MANCHESTER
Route
Date
Flight No.
Change
KEF - MAN
MAN - KEF
19.09.2019
FI440/441
FLIGHT CANCELLED - PAX IN UN
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Manchester
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
MINNEAPOLIS
Route
Date
Change
KEF – MSP
MSP – KEF
8.1.2020
FLIGHT CANCELLED - PAX IN UN
10.1.2020
FLIGHT CANCELLED - PAX IN UN
11.1.2020
FLIGHT CANCELLED - PAX IN UN
15.1.2020
FLIGHT CANCELLED - PAX IN UN
17.1.2020
FLIGHT CANCELLED - PAX IN UN
18.1.2020
FLIGHT CANCELLED - PAX IN UN
22.1.2020
FLIGHT CANCELLED - PAX IN UN
24.1.2020
FLIGHT CANCELLED - PAX IN UN
25.1.2020
FLIGHT CANCELLED - PAX IN UN
27.1.2020
FLIGHT CANCELLED - PAX IN UN
29.1.2020
FLIGHT CANCELLED - PAX IN UN
31.1.2020
FLIGHT CANCELLED - PAX IN UN
3.2.2020
FLIGHT CANCELLED - PAX IN UN
5.2.2020
FLIGHT CANCELLED - PAX IN UN
10.2.2020
FLIGHT CANCELLED - PAX IN UN
12.2.2020
FLIGHT CANCELLED - PAX IN UN
14.2.2020
FLIGHT CANCELLED - PAX IN UN
15.2.2020
FLIGHT CANCELLED - PAX IN UN
17.2.2020
FLIGHT CANCELLED - PAX IN UN
19.2.2020
FLIGHT CANCELLED - PAX IN UN
22.2.2020
FLIGHT CANCELLED - PAX IN UN
26.2.2020
FLIGHT CANCELLED - PAX IN UN
29.2.2020
FLIGHT CANCELLED - PAX IN UN
A reprotection agreement has been made with Delta to accommodate passengers due to this cancellation. Passengers may be
rebooked according to this agreement only or provided a full refund. Please see the agreement on the following page.
Important – All tickets to/from Minneapolis must be reissued before August 19
th
, 2019.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 16
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY
Passengers must be holding ONE TICKET issued on 108 ticket stock.
This reprotection agreement is ONLY VALID for this MSP cancellation.
A new agreement will be made for each planned schedule change.
MINNEAPOLIS – DELTA
Between
MSP - ORD v. v
First Travel on/after
01 JANUARY 2020
Last Travel on/before
29 FEBRUARY 2020
Last Issue Date
16 AUGUST 2019
Items marked in BLUE are mandatory. Failure to adhere to this agreement may result in an ADM.
This DL reprotection agreement only applies to tickets originally issued on FI/108 or plated on neutral ticket stock on
behalf of Icelandair.
▪ Revenue passenger tickets include tickets issued to the public with no fare shown, frequent flyer award
tickets, and free tickets but exclude industry (ID, AD) and industry employee non-revenue type trip passes
▪ All tickets shall be reissued by FI or its appointed agents on FI stock
▪ The new e-ticket will be issued using the original fare basis with the designator "SKCHG" in
endorsements
▪ FI or its appointed agents will not make speculative bookings on DL flights. FI or its appointed agents will
confirm space on DL only once it has confirmed that the passenger accepts the revised routing
▪ Passenger and/or Agency contact details must be inserted
▪ FI or its appointed agents must send the following OSI messages to the WS PNR at the time of booking:
▪ OS WS CTCP customer’s home/mobile contact number
▪ OS WS YEG PROTECTION
▪ Passengers may be protected on flights marketed and operated by DL only. All other codeshare flights are
excluded.
This agreement only applies to flights between MSP and ORD between January 1
st
and February 29
th
, 2020. No other
gateways may be used. Using another gateway will result in an ADM, no exceptions may be made.
Please always use the lowest available RBD, within the same cabin, according to the table below:
DL FLIGHTS
ECONOMY
BUSINESS
from low to high (V being the lowest)
from low to high (Z being
the lowest)
MSP – ORD v.v
V
X
T
U
L
K
Q
H
M
B
Y
Z
I
D
C
J
It is essential the lowest available allowed RBD is booked at all times. Violations will result in ADMs.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 17
MONTREAL
Route
Date
Change
KEF – YUL
YUL – KEF
2.10.2019
FLIGHT CANCELLED - PAX IN UN
3.10.2019
FLIGHT CANCELLED - PAX IN UN
4.10.2019
FLIGHT CANCELLED - PAX IN UN
5.10.2019
FLIGHT CANCELLED - PAX IN UN
7.10.2019
FLIGHT CANCELLED - PAX IN UN
9.10.2019
FLIGHT CANCELLED - PAX IN UN
10.10.2019
FLIGHT CANCELLED - PAX IN UN
11.10.2019
FLIGHT CANCELLED - PAX IN UN
12.10.2019
FLIGHT CANCELLED - PAX IN UN
14.10.2019
FLIGHT CANCELLED - PAX IN UN
16.10.2019
FLIGHT CANCELLED - PAX IN UN
17.10.2019
FLIGHT CANCELLED - PAX IN UN
18.10.2019
FLIGHT CANCELLED - PAX IN UN
19.10.2019
FLIGHT CANCELLED - PAX IN UN
21.10.2019
FLIGHT CANCELLED - PAX IN UN
23.10.2019
FLIGHT CANCELLED - PAX IN UN
24.10.2019
FLIGHT CANCELLED - PAX IN UN
25.10.2019
FLIGHT CANCELLED - PAX IN UN
26.10.2019
FLIGHT CANCELLED - PAX IN UN
A reprotection agreement has been made with WestJet to accommodate passengers due to this cancellation. Passengers may be
rebooked according to this agreement only or provided a full refund. Please see the agreement on the following page.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 18
GUIDELINES FOR PREFERRED AIRLINES WITH LIMITED VALIDITY
Passengers must be holding ONE TICKET issued on 108 ticket stock.
This reprotection agreement is ONLY VALID for this YUL cancellation.
A new agreement will be made for each planned schedule change.
MONTREAL – WESTJET
Between
YUL – YYZ v. v
First Travel on/after
01 OCTOBER 2019
Last Travel on/before
31 OCTOBER 2019
Items marked in BLUE are mandatory. Failure to adhere to this agreement may result in an ADM.
This WS reprotection agreement only applies to tickets originally issued on FI/108 or plated on neutral ticket stock on
behalf of Icelandair.
▪ Revenue passenger tickets include tickets issued to the public with no fare shown, frequent flyer award
tickets, and free tickets but exclude industry (ID, AD) and industry employee non-revenue type trip passes
▪ All tickets shall be reissued by FI or its appointed agents on FI stock
▪ Reissued tickets shall state “FISKED19” in the endorsement box and/or tour code box
▪ FI or its appointed agents will not make speculative bookings on WS flights. FI or its appointed agents will
confirm space on WS only once it has confirmed that the passenger accepts the revised routing
▪ Passenger and/or Agency contact details must be inserted
▪ FI or its appointed agents must send the following OSI messages to the WS PNR at the time of booking:
▪ OS WS CTCP customer’s home/mobile contact number
▪ OS WS YUL PROTECTION
▪ Passengers may only be protected on flights marketed and operated by WS. All other codeshare flights
are excluded.
This agreement only applies to flights between YUL and YYZ between October 1
st
and December 31
st
2019. No
other gateways may be used. WS codeshare numbers 5000-8849 (inclusive) operated by carrier other than WS are
not allowed.
Please always use the lowest available RBD, within the same cabin, according to the table below:
WS flight
numbers
ECONOMY
PREMIUM
ECONOMY
from low to high (L being the lowest)
YUL – YYZ v. v
L
K
T
X
S
N
Q
H
M
B
Y
W
It is essential the lowest available allowed RBD is booked at all times. Violations will result in ADMs.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 19
MUNICH
Route
Date
Flight No.
Change
KEF – MUC
MUC – KEF
5.9.2019
FI530/531
FLIGHT CANCELLED - PAX ON FI532/533
11.9.2019
FI530/531
FLIGHT CANCELLED - PAX ON FI532/533
18.9.2019
FI530/531
FLIGHT CANCELLED - PAX ON FI532/533
21.10.2019
FI532/533
FLIGHT CANCELLED - PAX IN UN
24.10.2019
FI532/533
FLIGHT CANCELLED - PAX IN UN
31.10.2019
FLIGHT CANCELLED - PAX IN UN
The flights have been cancelled and passengers have been rebooked on another flight to/from Munich on the same day if available. If
no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Munich
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
NEW YORK
The flights have been cancelled and passengers have been rebooked on another flight to/from New York on the same day if available.
If no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from New York
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
Route
Date
Change
KEF-JFK
JFK-KEF
04.09.2019
FLIGHT CANCELLED - PAX ON FI615/614
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 20
OSLO
Route
Date
Flight No.
Change
KEF – OSL
OSL - KEF
4.9.2019
FI322/323
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
5.9.2019
FI322/323
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
7.9.2019
FI322/323
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
9.9.2019
FI322/323
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
12.9.2019
FI322/323
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
14.9.2019
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
16.9.2019
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
18.9.2019
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
21.9.2019
FLIGHT CANCELLED – PAX ON OTH OSL FLIGHTS
The flights have been cancelled and passengers have been rebooked on another flight to/from Oslo on the same day if available. If no
flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Oslo
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 21
PARIS
The flights have been cancelled and passengers have been rebooked on another flight to/from Paris on the same day if available. If no
flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Paris
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PHILADELPHIA
Route
Date
Change
KEF – PHL
PHL – KEF
14.09.2019
FLIGHT CANCELLED - PAX IN UN
The flight has been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from EWR or IAD
+
/- 7 days on a flight operated and marketed by Icelandair.
• Icelandair will reimburse train tickets between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
Route
Date
Change
CDG – KEF
KEF – CDG
01.09.2019
FLIGHT CANCELLED
04.09.2019
FLIGHT CANCELLED
05.09.2019
FLIGHT CANCELLED
06.09.2019
FLIGHT CANCELLED
07.09.2019
FLIGHT CANCELLED
08.09.2019
FLIGHT CANCELLED
09.09.2019
FLIGHT CANCELLED
14.09.2019
FLIGHT CANCELLED
18.09.2019
FLIGHT CANCELLED
21.09.2019
FLIGHT CANCELLED
25.09.2019
FLIGHT CANCELLED
03.10.2019
FLIGHT CANCELLED
04.10.2019
FLIGHT CANCELLED
07.10.2019
FLIGHT CANCELLED
10.10.2019
FLIGHT CANCELLED
12.10.2019
FLIGHT CANCELLED
14.10.2019
FLIGHT CANCELLED
17.10.2019
FLIGHT CANCELLED
21.10.2019
FLIGHT CANCELLED
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 22
PORTLAND
Route
Date
Flight No.
Change
KEF – PDX
PDX - KEF
30.09.2019
FI665/664
FLIGHT CANCELLED – PAX IN UN
01.10.2019
FI665/664
FLIGHT CANCELLED – PAX IN UN
15.10.2019
FI665/664
FLIGHT CANCELLED – PAX IN UN
16.10.2019
FI665/664
FLIGHT CANCELLED – PAX IN UN
21.10.2019
FI665/664
FLIGHT CANCELLED – PAX IN UN
22.10.2019
FLIGHT CANCELLED – PAX IN UN
The flights have been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from Portland
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse train public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
SAN FRANCISCO
Route
Date
Flight No.
Change
KEF – SFO
SFO – KEF
10.01.2020
FI862/863
FLIGHT CANCELLED - PAX IN UN
Options to be announced.
STOCKHOLM
Route
Date
Change
ARN-KEF
KEF-ARN
3.9.2019
FLIGHT CANCELLED - PAX ON OTH ARN FLTS
7.9.2019
FLIGHT CANCELLED - PAX ON OTH ARN FLTS
16.9.2019
FLIGHT CANCELLED - PAX ON OTH ARN FLTS
16.9.2019
FLIGHT CANCELLED - PAX ON OTH ARN FLTS
The flights have been cancelled and passengers have been rebooked on another flight to/from Stockholm on the same day if
available. If no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Stockholm
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 23
TORONTO
Route
Date
Flight No.
Change
YYZ – KEF
KEF – YYZ
05.09.2019
FI605/604
FLIGHT CANCELLED - PAX ON FI603/602
12.09.2019
FI605/604
FLIGHT CANCELLED - PAX ON FI603/602
The flights have been cancelled and passengers have been rebooked on another flight to/from Toronto on the same day if available. If
no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Toronto
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
VANCOUVER
Route
Date
Change
KEF – YVR
YVR – KEF
16.10.2019
FLIGHT CANCELLED - PAX IN UN
17.10.2019
FLIGHT CANCELLED - PAX IN UN
17.10.2019
FLIGHT CANCELLED - PAX IN UN
18.10.2019
FLIGHT CANCELLED - PAX IN UN
19.10.2019
FLIGHT CANCELLED - PAX IN UN
20.10.2019
FLIGHT CANCELLED - PAX IN UN
23.10.2019
FLIGHT CANCELLED - PAX IN UN
24.10.2019
FLIGHT CANCELLED - PAX IN UN
The flights have been cancelled and passengers will have a UN segment in their reservations.
Please offer the following options:
• Full Refund
• Travel to/from YVR
+
/- 7 days on a flight operated and marketed by Icelandair.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 24
WASHINGTON
Route
Date
Change
KEF – IAD
IAD – KEF
1.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
2.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
3.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
4.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
6.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
7.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
8.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
9.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
10.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
11.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
13.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
14.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
15.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
16.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
17.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
18.9.2019
FLIGHT CANCELLED - PAX ON OTH FI FLIGHT
The flights have been cancelled and passengers have been rebooked on another flight to/from Washington on the same day if
available. If no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Washington
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 25
ZURICH
Route
Date
Flight No.
Change
KEF – ZRH
ZRH – KEF
16.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
18.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
19.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
23.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
26.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
30.5.2019
FLIGHT CANCELLED - PAX ON FI568/569
1.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
2.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
8.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
11.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
13.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
18.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
20.6.2019
FLIGHT CANCELLED - PAX ON FI566/567
22.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
23.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
25.6.2019
FLIGHT CANCELLED - PAX ON FI566/567
27.6.2019
FLIGHT CANCELLED - PAX ON FI566/567
29.6.2019
FLIGHT CANCELLED - PAX ON FI566/567
30.6.2019
FLIGHT CANCELLED - PAX ON FI568/569
4.7.2019
FLIGHT CANCELLED - PAX ON FI566/567
7.7.2019
FLIGHT CANCELLED - PAX ON FI568/569
9.7.2019
FLIGHT CANCELLED - PAX ON FI566/567
11.7.2019
FLIGHT CANCELLED - PAX ON FI566/567
14.7.2019
FLIGHT CANCELLED - PAX ON FI568/569
18.8.2019
FLIGHT CANCELLED - PAX ON FI568/569
20.8.2019
FLIGHT CANCELLED - PAX ON FI566/567
25.8.2019
FLIGHT CANCELLED - PAX ON FI568/569
27.8.2019
FLIGHT CANCELLED - PAX ON FI566/567
1.9.2019
FLIGHT CANCELLED - PAX ON FI568/569
3.9.2019
FLIGHT CANCELLED - PAX ON FI566/567
8.9.2019
FLIGHT CANCELLED - PAX ON FI568/569
10.9.2019
FLIGHT CANCELLED - PAX ON FI566/567
15.9.2019
FLIGHT CANCELLED - PAX ON FI568/569
The flights have been cancelled and passengers have been rebooked on another flight to/from Zurich on the same day if available. If
no flights are available there will be a UN status in the reservation.
Passengers that have been re-accommodated to a new flight:
• Full Refund
• Courtesy change to another date
+
/- 7 days on a flight operated and marketed by Icelandair.
Passengers that have a UN segment or missed connections:
• Full Refund
• Travel to/from Zurich
+
/- 7 days on a flight operated and marketed by Icelandair.
• Travel to/from another FI destination within the same zone. Flight must be operated and marketed by Icelandair.
• Icelandair will reimburse public transport between airports.
• Claims must be sent though www.icelandair.com and will be handled after travel.
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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ICELANDAIR ZONES
EU ZONE 1
EU ZONE 2
US/CA ZONE 1
US/CA ZONE 2
ARN
AMS
BOS
ANC
BLL
BRU
EWR
DEN
BGO
CDG
IAD
PDX
CPH
DUS
JFK
SEA
DUB
FRA
MCI
SFO
GLA
GVA
MCO
YEG
GOT
HAM
MSP
YVR
HEL
MAD
ORD
LGW
MUC
PHL
LHR
MXP
YUL
MAN
TXL
YYZ
OSL
ZRH
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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GUIDELINES FOR CODESHARE FLIGHTS
Passengers must be holding ONE TICKET issued on 108 ticket stock.
Non-revenue and industry discount tickets are excluded
Planned Schedule Changes – FI flight changed and/or planned schedule change with other airline (OA)
FI flight rebooked, same booking class booked or the next available booking class in the same cabin of service.
If OA’s flight is in the ticket, then: flights must be rebooked to the same final destination. Same booking class for
OA’s flight number if available.
When FI*OA - Flights marketed by Icelandair and operated by another airline are cancelled the passenger must be
rebooked with the operating airlines flight number according to the table below:
Please note: Only airline operated flights may be used. No codeshare flights are allowed.
Airline
Booking classes (RBD)
AS – Alaska Airlines
If AS flight number booked, please use the following booking classes:
Economy from lowest to highest: R, T, G, K, V, L, Q, H, M, B, S, Y
Business class from lowest to highest: P, F
AY – Finnair
If AY flight number booked, please use the following booking classes:
Economy from lowest to highest:
Between HEL and CPH/OSL/STO and v.v.: W, R, Z, O, Q, N, S, V, L, T, P, M, K, H, B, Y
Business class from lowest to highest:
Between HEL and CPH/OSL/STO and v.v.: I, D, C, J
B6 – JetBlue
If B6 flight number booked, please use the following booking classes:
Economy from lowest to highest: P, S, U, O, Z, M, W, R, V, L, B, Q, H, K, E, Y
Business class from lowest to highest: I, D, C, J
SK – SAS Scandinavian
If SK flight number booked, please use the following booking classes:
Please book the lowest booking class available, both for economy class and business class.
SU – Aeroflot
If SU flight number booked, please use following booking classes:
Economy from lowest to highest:
Between MOW and OSL/CPH/STO/AMS and v.v.: E, T, L, H, K, U, M, B
Business class from lowest to highest:
Between MOW and OSL/CPH/STO/AMS and v.v.: I, D, C
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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GUIDELINES FOR INTERLINE FLIGHTS
Passengers must be holding ONE TICKET issued on 108 ticket stock.
Non-revenue and industry discount tickets are excluded
Planned Schedule Changes – FI flight changed and/or planned schedule change with other airline (OA)
FI flight/date changed or flight route cancelled
If FI needs to rebook on other airlines (add a coupon) in order to get the passenger to the next available FI gateway.
OA’s might have rebooked passenger on a new flight. If not or that flight must be changed, please use the booking
classes as per below if possible.
Please note: Only airline operated flights may be used. No codeshare flights are allowed.
Airline
Booking classes (RBD)
AF/KL – Air France/KLM
Business published fares & normal economy published fares:
Please book the lowest class available, both for economy class and business class.
Business unpublished & economy special fares published/unpublished:
Economy from lowest to highest: R, E, Q
Business class from lowest to highest: Z
AS – Alaska Airlines
Published/unpublished (private) fares:
Economy from lowest to highest: R, T, G, K, V, L, Q, H, M, B, S, Y
Business class from lowest to highest: P, F
AY – Finnair
Published/unpublished (private) fares:
Economy from lowest to highest:
Between HEL and CPH/OSL/STO and v.v.: W, R, Z, O, Q, N, S, V, L, T, P, M, K, H, B, Y
Between HEL and TYO/OSA/NGO/FUK v.v.: S, M, H
Between HEL and HKG/SIN/BKK/PEK/CKG/SHA/DEL/SEL and v.v.: O, S, T, H
Between HEL and BUD/PRG/LED/MOW/WAW/VNO/RIX/TLL and v.v.: R, O, S, T, H
Between HEL and MHQ/TKU/TPM/JOE/KUO/VAA/OUL/RVN/IVL and v.v.: R, O, S, T, H
Business class from lowest to highest:
Between HEL and CPH/OSL/STO and v.v.: I, D, C, J
Between HEL and TYO/OSA/NGO/FUK v.v.: I
Between HEL and HKG/SIN/BKK/PEK/CKG/SHA/DEL/SEL and v.v.: I
Between HEL and BUD/PRG/LED/MOW/WAW/VNO and v.v.: I
A3 – Aegean Airlines
Published/unpublished (private) fares:
Economy from lowest to highest: U, S, K, Q
Business class from lowest to highest: Z, D
BE – FlyBe
Published/unpublished (private) fares:
Economy from lowest to highest: A, X, E, S, B, T, R
Business class from lowest to highest: Not applicable
BT – Air Baltic
Published fares:
Please book the lowest class available, both for economy class and business class.
Unpublished (private) fares:
Economy from lowest to highest: U, W, A, Q, M
Business class from lowest to highest: D
B6 – JetBlue
Published/unpublished (private) fares:
Economy from lowest to highest: P, S, U, O, Z, M, W, R, V, L, B, Q, H, K, E, Y
Business class from lowest to highest: I, D, C, J
EK – Emirates
Published/unpublished (private) fares:
Economy from lowest to highest: Q, K
Business class from lowest to highest: O
EY – Etihad Airways
Published/unpublished (private) fares:
Economy from lowest to highest: U, V, L, Q, M, K, H
Business class from lowest to highest: W, D
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 29
Airline
Booking classes (RBD)
IB - Iberia
Published fares:
Please book the lowest class available, both for economy class and business class
Unpublished (private) fares:
Economy from lowest to highest: N, V, L
Business class from lowest to highest: D
JP – Adria Airways
Published/unpublished (private) fares:
Economy from lowest to highest: S, V, Q
Business class from lowest to highest: D
LG – Luxair
Published/unpublished (private) fares:
Economy from lowest to highest: L, M
Business class from lowest to highest: Z
LO – LOT Polish Airlines
Published/unpublished (private) fares:
Economy from lowest to highest: W, V, T, K, H
Business class from lowest to highest: Z
LX – Swiss Air Lines
Published fares:
Please book the lowest class available, both for economy class and business class
Unpublished (private) fares:
Economy from lowest to highest: T, H
Business class from lowest to highest: Not applicable
OK – Czech Airlines
Published fares:
Please book the lowest class available, both for economy class and business class.
Unpublished (private) fares:
Economy from lowest to highest: N, V, U, Q, X, L, A, T, K, H, B, M, Y
Business class from lowest to highest: I, D, C, J
OS – Austrian Airlines
Published/unpublished (private) fares:
Booking classes for OS:
Economy from lowest to highest: S, W
Business class from lowest to highest: Z
PD – Porter Airlines
Published/unpublished (private) fares:
Economy from lowest to highest: I, J
Business class from lowest to highest: Not applicable
SK – SAS Scandinavian
Published/unpublished (private) fares:
Please book the lowest class available, both for economy class and business class.
SU – Aeroflot
Published/unpublished (private) fares:
Economy from lowest to highest:
Between MOW and OSL/CPH/STO/AMS/LED/VOG/ROV and v.v.: E, T, L, H
Between MOW and BER/MUC/FRA/HEL/PAR/BRU/LON/ZRH and v.v: T, L
Between LED and PAR/SVX/OVB/ROV/KRR/KZN/KUF/UFA/CEK/PEE/OMS and v.v: T, L
Business class from lowest to highest: D
SY – Sun Country
Published/unpublished (private) fares:
Economy from lowest to highest: L, Z, V, W, S, Q, H, I, E, M, B, Y
Business class from lowest to highest: C, D, X
TG – Thai Airways
Published/unpublished (private) fares:
Economy from lowest to highest: V, S, K, T, Q
Business class from lowest to highest: Z, D
WS - WestJet
Published/unpublished (private) fares:
Economy from lowest to highest: L, K, T, X, S, N, Q, H, M, B, Y
Premium class from lowest to highest: W
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
www.icelandair.com | agents.icelandair.com | [email protected] 30
RIGHT TO CARE
Icelandair is a European airline, therefore when we cancel flights the passengers' rights are protected in EC
261/2004.
When flights are cancelled more than 14 days in advance passengers are not entitled to compensation.
The accommodation rules connected to cancellations are:
„In the event of re-routing when the time of departure of the new flight is at least the day after the departure as
it was planned for the cancelled flight, we must reimburse accommodation in the following cases:
▪ Where a stay of one or more nights becomes necessary,
▪ Where a stay additional to that intended by the passenger becomes necessary “
We consider a stay necessary when passengers are not reasonably able to return home.
Hotel accommodation is based on article 9 of EC 261/2004 as the right to care. According to the article, it makes no
difference when the cancellation was made. Passengers are therefore always entitled to the right to care; however, it is
important to view hotel reimbursement in connection with the new flight. According to published guidelines under EC
261/2004, the right to care subsists only as long as passengers have to wait for re-routing, under comparable transport
conditions, to their final destination at the earliest opportunity.
Passengers who wish to be reimbursed for their ticket are not entitled to hotel reimbursement.
Examples of hotel reimbursement include:
- If a passenger held a confirmed reservation with FI on the 16th and the new flight is the 17th we must
reimburse accommodation when he reasonably cannot return home.
- If a passenger has a USA-KEF-EUR flight in one ticket and KEF-EUR is cancelled and a hotel night becomes
necessary in KEF we need to reimburse hotel accommodation in KEF.
Icelandair considers 215 EUR to be a reasonable price for a double hotel room. Hotel costs are not reimbursed until
after the flight has been flown, please advise passengers to send the receipt through the following link:
https://www.icelandair.com/support/contact-us/flight-disruptions/
Important:
If a passenger decides to travel earlier than originally planned and is requesting an accommodation charge to be
reimbursed after he arrives at his final destination, Icelandair is not obligated to reimburse accommodation under article
9 as the right to care no longer subsists even though he is indeed forced to add an additional night at his destination.
If we take the same example as above regarding a confirmed reservation with FI on the 16th, if the flight is cancelled and
the new flight is scheduled on the 15
th
, we are not liable for any reimbursement under article 9 of EC 261/2004. “
PLANNED SCHEDULE CHANGES ICELANDAIR
Update: August 2019
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FREQUENTLY ASKED QUESTIONS AND ANSWERS:
Can we change without charge after the first change, when customer changes his mind at later stage?
No, any changes after a passenger has been re-accommodated are subject to fare rules.
Can the passenger change the return flight?
Yes, the passenger can change the return flight provided same class is available, and the ticket must be reissued at
same time as the new flight is approved by passengers. This only applies to flights marketed and operated by Icelandair,
if another airline is involved a fare difference may apply.
Can the passenger change his decision last minute before departure and change to different destination,
long after changes were made?
No, any last-minute changes are subject to fare rules and a change fee and penalty may apply.
If the passenger has two separate tickets travelling from Europe to North America or vice versa and one
flight is affected by a schedule change causing a misconnection. Can we fully refund both tickets?
No, only the ticket affected by the schedule change can be fully refunded, any other tickets are refunded according to
fare rules.
Can the origin or destination be changed?
When using flights marketed and operated by Icelandair the origin and destination may be changed within the same
zone. When other airlines are involved it is not possible to change the origin or destination.
Do we prefer to use Partner Airlines?
Yes, we do, when possible and FI flight are not available.
Which Airlines are in Partnership with Icelandair?
Scandinavian Airlines, Finnair, Aeroflot, JetBlue and Alaska Airlines.
If we only have available seats on Saga Premium, can we use them?
No, passengers must be rebooked within the same cabin.
Can we upgrade the passengers due to the inconvenience caused by the schedule change?
No, unfortunately, we cannot upgrade all passengers and we would like to treat all our passengers equally.
What happens to excess baggage, prepaid food, class up and extra leg room seats?
If traveling with another airline, we will refund any services that cannot be used due to the schedule change. This request
is to be submitted by the passenger on the Icelandair website.
If passengers are rebooked to another Icelandair flight with the same routing the services can be re-associated.
There is an Unaccompanied Minor (UMNR) affected by a schedule change, what should I do?
Icelandair only accepts unaccompanied minors on flights marketed and operated by Icelandair. No interlining is permitted.
A new service request needs to be requested and approved by Icelandair prior to reissue; please do not reissue tickets
unless a new service has been confirmed on the flight.
The passenger has an animal in the hold/pet in cabin, what should I do?
Icelandair only accepts animals on flights marketed and operated by Icelandair. No interlining is permitted. Passengers
travelling with animals must be re-protected on another Icelandair flight and the service needs to be confirmed. Please
note that AVIH is limited to 4 crates per flight and PETC to 1 animal per flight.
If passenger needs to stay extra night due to a schedule change, will Icelandair pay for accommodation?
Yes, please see more detailed information under right to care in this document.
If the passenger has a prepaid hotel and tours at destination and will arrive a day later, will we refund
those services?
No, Icelandair will not refund any pre-paid services.
We have cancelled flight and only have available flights from another city, will Icelandair reimburse
transport costs between airports?
Yes, Icelandair will reimburse reasonably priced transport costs between airports. A reasonable transportation cost is
considered to be a train ticket, airport shuttle or gasoline expenses.