9 advise you of procedures, remedies, and your rights and
obligations with an original notice of audit or when an
original Notice of Tax Due is issued, a refund or credit
is denied or reduced, or whenever a license or permit is
denied, revoked, or canceled;
9 notify you in writing prior to termination or modification
of a payment agreement;
9 furnish copies of the agent’s audit workpapers and a written
narrative explaining the reason(s) for the assessment;
9 resolve tax controversies on a fair and equitable basis at
the administrative level whenever possible;
9 notify you in writing at your last known address at least 60
days prior to publishing your name on a list of delinquent
taxpayers for which a tax or judgment lien has been filed;
and
9 notify you by certified mail 20 days prior to submitting
your name to the relevant agency for the revocation or
denial of professional license, driver’s license, or motor
vehicle registration.
PROTEST AND APPEAL PROCEDURE
Protest
If you receive a Notice of Tax Due, or if the DOR notifies you
that a tax refund has been reduced or denied, or the DOR
denies your request for additional time to file a supporting
statement, you have the right to protest. To do so:
9 submit a written protest within 60 days from the original
notice date (or 45 days if the original notice date is prior
to 07/01/2018); notice of refund reduction or denial, or
denial of a request for additional time to file a supporting
statement;
9 identify the type of tax involved and give the account
number, Social Security number, or other identification
number and attach a copy of the DOR Notice of Tax Due
or refund denial to support that your protest is timely;
9 explain why you disagree;
9 attach any proof or documentation available to support
your protest or request additional time to support your
protest;
9 sign your statement, include your daytime telephone
number and mailing address; and
9 mail to the Kentucky Department of Revenue,
Frankfort, Kentucky 40620.
Conference
You have the right to request a conference to discuss the issue.
Final Ruling
If you do not want to have a conference or if the conference
did not resolve your protest, you have the right to request a
final ruling of the DOR so that you can appeal your case further.
Appeal
If you do not agree with the DOR’s final ruling, you can file
a written appeal with the Kentucky Claims Commission. If
you do not agree with the decision of the Kentucky Claims
Commission, you have the right to appeal their ruling to the
Kentucky courts (first to the circuit court in your home county
or in Franklin County, then to the Kentucky Court of Appeals,
and finally to the Kentucky Supreme Court).
NOTE: The above protest and appeal procedures do not apply
for real property which is valued by the local property valuation
administrator (PVA). Contact the local PVA for information
about how to appeal the valuation of real property.
TAXPAYER OMBUDSMAN
The DOR has a Taxpayer Ombudsman whose job is to serve as
an advocate for taxpayers’ rights. One of the main functions
of the Ombudsman is to ensure that your rights as a Kentucky
taxpayer are protected.
Also, an important function of the Taxpayer Ombudsman is
to confer with DOR employees when you have a problem
or conflict that you have been unable to resolve. However,
it is not the role of the Ombudsman to intercede in an audit,
handle a protest, waive taxes, penalty or interest, or answer
technical tax questions. To file a protest, see PROTEST AND
APPEAL PROCEDURE. Please do not mail your protest to the
Ombudsman.
The Taxpayer Ombudsman is your advocate and is there to
make sure your rights are protected. If you think you are not
being treated fairly or if you have a problem or complaint,
please contact the Ombudsman for assistance.
The Taxpayer Ombudsman may be contacted by telephone at
502–564–7822 (between 8:00 a.m. and 5:00 p.m. weekdays).
The mailing address is: Department of Revenue, Taxpayer
Ombudsman, P. O. Box 930, Frankfort, Kentucky 40602-0930.
WHERE TO GET ASSISTANCE
The DOR has offices in Frankfort and taxpayer service centers
in nine cities and towns throughout Kentucky. DOR employees
in the service centers answer tax questions and provide
assistance. You may obtain assistance by contacting any of
the following:
Ashland Taxpayer Service Center
1539 Greenup Avenue, 41101–7695
606–920–2037
Bowling Green Taxpayer Service Center
201 West Professional Park Court, 42104–3278
270–746–7470
Corbin Taxpayer Service Center
15100 North US25E, Suite 2, 40701–6188
606–528–3322
Frankfort Taxpayer Service Center
501 High Street, 40601–2103
502–564–4581 (Taxpayer Assistance)
Hopkinsville Taxpayer Service Center
181 Hammond Drive, 42240–7926
270–889–6521
Louisville Taxpayer Service Center
600 West Cedar Street, 2nd Floor West, 40202–2310
502–595–4512
Northern Kentucky Taxpayer Service Center
Turfway Ridge Office Park
7310 Turfway Road, Suite 190
Florence 41042–4871
859–371–9049
Owensboro Taxpayer Service Center
401 Frederica Street, Building C, Suite 201, 42301–6295
270–687–7301
Paducah Taxpayer Service Center
Clark Business Complex, Suite G
2928 Park Avenue, 42001–4024
270–575–7148
Pikeville Taxpayer Service Center
Uniplex Center, 126 Trivette Drive, Suite 203, 41501–1275
606–433–7675
* * * * * * * * * *
The DOR has an online taxpayer service center where you can
download forms, publications, and obtain general information
about the department. The address is www.revenue.ky.gov.
The information in this brochure merely summarizes your
rights as a Kentucky taxpayer and the responsibilities of the
Department of Revenue. The Kentucky Taxpayers’ Bill of Rights
may be found in the Kentucky Revised Statutes (KRS) at
Chapter 131.041-131.083. Additional rights and responsibilities
are provided for in KRS 131.020, 131.110, 131.170, 131.1817,
131.183, 131.190, 131.500, 131.654, 133.120, 133.130, 134.580,
and 134.590.
Printing costs paid from state funds.
Commonwealth of Kentucky
DEPARTMENT OF REVENUE
10F100 (7-18)
The Kentucky Department of Revenue does not discriminate
on the basis of race, color, national origin, sex, age, religion,
disability, sexual orientation, gender identity, veteran status,
genetic information or ancestry in employment or the provision
of services.