11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 1 of 9
SCRAM TouchPoint™ Client Instructions
https://vimeo.com/400720419/42738134aa
Start by verifying you have everything you will need to begin your program.
1. You will need a compatible iPhone or Android smartphone.
2. An email you can access during the setup process.
INSTALLING THE TOUCHPOINT APP
1. Download the free SCRAM TouchPoint app from the Apple App Store or the Google Play store.
2. Access your email account. You will receive an email from SCRAM Systems. The email will ask you to
verify your email address by selecting the Verify Email button.
3. Password Setup: You may have been given a temporary password to access the application during your
appointment. If not, select the Don’t remember your password? link on the login screen in the app. You
will receive an email to change/reset your password. When creating your password, ensure all password
requirements are met.
a. At least 8 characters in length.
b. Contain at least 3 of the following 4 types of characters.
c. Lower case letters (a-z)
d. Upper case letters (A-Z)
e. Numbers (i.e. 0-9)
f. Special characters (e.g. !@#$%^&*)
You are now ready to open the app on your phone.
ACCESSING THE TOUCHPOINT SERVICES
Start by tapping the TouchPoint app icon on your phone.
1. Enter in your email address and password.
2. Tap the Log In button.
3. Review and Accept the Terms and Conditions for your TouchPoint program (only required the first time
you log onto the app).
4. Ensure push notifications for this app are Allowed.
a. When allowed, you will receive push notification alerts for new Messages, Reminders or a
Check-In that requires follow up actions be completed by you.
5. The TouchPoint app icon will display a red badge that also alerts you to new Messages, Reminders or a
Check-In that requires follow up actions be completed by you.
The Home screen will display tiles that represent the TouchPoint services available to you through your program.
Tap the associated tile to access each service.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 2 of 9
COMPLETING A CLIENT CHECK-IN
If this is your first time accessing the app, complete your first Check-In right away.
Start by tapping the Check-In tile on the Home screen within the TouchPoint app.
1. If prompted by your phone, complete a biometric verification with either a Fingerprint or Face ID.
2. Answer the required questions, adding any additional information if prompted to do so, and tap
the Next button.
3. Allow the TouchPoint app to access your location.
4. Tap the Take Photo button.
5. Allow the TouchPoint app to access your camera.
a. Tap OK on an iPhone.
b. Tap Allow on an Android phone.
6. Take your photo. Ensure your entire face is captured and the photo is clear.
7. Tap Use Photo on an iPhone or the Ok button on an Android phone to accept the photo.
a. If needed, tap Retake on an iPhone to take a new picture.
b. If needed, tap Retry on an Android phone to take a new picture.
8. Tap the Submit button to complete the check-in.
You will know your check-in has been submitted when the screen displays, Check-In Successful!
Moving forward you will receive a push notification at the beginning of your check-in window, and you will see a
red badge on both the TouchPoint app icon, as well as the Check-in tile within the app itself. This indicates it is
time to complete another check-in.
READING MESSAGES FROM AND SENDING MESSAGES TO YOUR SUPERVISING AUTHORITY
When a new message has been sent to you from your supervising authority, you will receive a push notification,
as well as see a red badge on both the TouchPoint app icon and the Messaging tile within the app.
Start by tapping the Messaging tile on the Home screen within the TouchPoint app.
1. View the message.
2. Type a response in the Message field.
3. Tap the Send button.
ELECTRONIC MONITORING (EM) REMINDERS
When your monitoring includes a SCRAM CAM, Remote Breath, or a GPS device, you may be setup to receive
important Electronic Monitoring Reminders regarding your device’s battery or communication status. You will
receive a push notification, as well as see a red badge on both the TouchPoint app icon and the Reminders tile
within the app.
Start by tapping the Reminders tile on the Home screen within the TouchPoint app.
1. View the reminder.
2. Complete any actions required.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 3 of 9
Documents Tile
Your supervising authority may wish to share documents with you and may ask you to share documents with
them.
Uploading and Sharing a Document
When asked to take a photo of a document and then share that image with your supervising authority, there are
two steps to complete in order to share the image of the document.
1. Upload the Document.
2. Share the Document.
Start by tapping the Documents tile on the Home screen within the TouchPoint app. The Document Capture
screen opens.
Upload a Document.
1. Tap the Upload button.
2. On the Upload menu, tap the Photo button.
3. Select the Use Camera option to take a picture of the document.
• Use the Browse Photos option to select a photo from the saved photos on the smartphone.
4. Allow the TouchPoint app to access the camera.
a. Tap OK on an iPhone.
b. Tap Allow on an Android phone.
5. Take a photo of the document. Ensure the entire document is captured and the photo is clear.
6. Tap Use Photo on an iPhone or the OK button on an Android phone to accept the photo.
a. If needed, tap Retake on an iPhone to take a new picture.
b. If needed, tap Retry on an Android phone to take a new picture.
7. On the Review Photo screen select the Upload option.
a. If needed, tap Retake on an iPhone to take a new picture.
b. If needed, tap Retry on an Android phone to take a new picture.
The Document Capture screen will display Uploading document. Once the image has been uploaded a banner
will appear with a message of Successfully uploaded document. The next step is to share the document.
Share the Document
On the My Documents tab within the app.
1. Tap the ellipsis (…) next to the image information and then tap Share.
2. Verify the correct image is being sent by tapping Share.
3. A message will appear on the screen verifying the document has been successfully shared.
Viewing a Shared Document Received from your Supervising Authority
Once a document has been shared with you from your supervision authority,
1. Tap the Documents tile within the app.
2. On the Document Capture screen, the Received tab will display all documents shared with you.
3. Tapping the name of the document will open the document on your smartphone.
4. From here you can view and print the document.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 4 of 9
Saving a Shared Document to Your Smartphone
Once a document has been shared with you from your supervision authority,
1. Tap the Documents tile within the app.
2. On the Document Capture screen, select the Received tab to view all documents shared with you.
3. Tap the ellipsis to the right of the document you wish to save to your smartphone.
4. On the social sharing screen, select where you would like to save the document to on your smartphone.
Troubleshooting Disabled Camera Access
Each time you are required to complete a Client Check-In, you are prompted to allow TouchPoint to access your
camera during that check-in. If at any time you select the option of Don’t Allow or Deny access to your camera,
you will not be able to complete your check-in. This action could be considered a violation of your participation in
the TouchPoint program or of the terms and conditions of your supervision plan. To verify and reactivate disabled
camera access follow the below steps.
FOR IPHONE*
Start by navigating to the Settings icon on your phone.
1. Select the TouchPoint icon (you may have to scroll to locate the icon).
2. On the Allow TouchPoint to Access screen, enable the Camera option.
Moving forward, you will be prompted to allow TouchPoint to access your camera during the check-in. Ensure you
always select OK when prompted to do so.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 5 of 9
FOR ANDROID*
Start by navigating to the Setting icon on your phone.
1. Select the Apps option.
2. On the Apps screen, locate and select the TouchPoint app.
3. On the TouchPoint app screen, locate and select Permissions under the App settings section.
4. Ensure the Camera option is enabled.
Moving forward, you will be prompted to allow TouchPoint to access your camera during the check-in. Ensure you
always select Allow when prompted to do so.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 6 of 9
Troubleshooting Disabled Location Services
Each time you are required to complete a Client Check-In, you are prompted to allow TouchPoint to access your
location during the check-in. If at any time you select the option of Don’t Allow or Deny access, it could be
considered a violation of your participation in the TouchPoint program or of the terms and conditions of your
supervision plan. To verify and reactivate disabled location services follow the below steps.
For iPhone*
Start by navigating to the Settings icon on your phone.
1. Select the TouchPoint icon (you may have to scroll to locate the icon).
2. On the Allow TouchPoint to Access screen, select the Location option.
3. Ensure the While Using the App is selected.
Moving forward, you will be prompted to allow TouchPoint to access your locations during the check-in. Ensure
you always select Allow when prompted to do so.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 7 of 9
For Android*
Start by navigating to the Setting icon on your phone.
1. Select the Apps option.
2. On the Apps screen, locate and select the TouchPoint app.
3. On the TouchPoint app screen, locate and select Permissions under the App settings section.
4. Ensure the Location option is enabled.
Moving forward, you will be prompted to allow TouchPoint to access your locations during the check-in. Ensure
you always select Allow when prompted to do so.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 8 of 9
Troubleshooting Disabled Notifications
The first time you log into the TouchPoint application on your phone, you have the option to allow push notification
for TouchPoint. If you select the Don’t Allow option or disable these notifications, it could be considered a violation
of your participation in the TouchPoint program or of the terms and conditions of your supervision plan. To verify
and reactivate disabled notifications follow the below steps.
FOR IPHONE*
Start by navigating to the Settings icon on your phone.
1. Select the Notifications option.
2. On the Notification screen, locate and select the TouchPoint app.
3. Ensure the Allow Notifications option is enabled.
a. Select the Banner Style.
b. Turn on the Sounds and the Badges.
11/4/2020 SCRAM SYSTEMS CONFIDENTIAL - NO LIVE CLIENT DATA SHOWN Page 9 of 9
FOR ANDROID*
Start by navigating to the Settings icon on your phone.
1. Select the Apps option.
2. On the Apps screen, locate and select the TouchPoint app.
3. On the TouchPoint app screen, locate and select the Notifications under the App settings section.
4. Ensure Show notifications is enabled.
a. Enable the App icon badges.
b. Ensure the Default Sound is enabled.
*With the variety of cell phones available, the information provided in this document is basic
troubleshooting. Please inform your supervising authority and contact your cell phone provider if you are
unable to resolve the issue.
QUESTIONS OR CONCERNS?
Should you have questions regarding your TouchPoint monitoring, contact your supervising authority.
