Table 3. MiniMed™ Mobile app error messages and instructions (continued)
Error message Instructions
If your compatible mobile device is connected to the Internet, the
CareLink™ system may be down. Before you contact 24-Hour Tech‐
nical Support or the local Medtronic support representative, try
restarting your compatible mobile device and opening the app
again. If that does not work, contact 24-Hour Technical Support or
the local Medtronic support representative.
App Reset Required
An error has occurred.
The app must reset to continue. You
will have to pair your pump again.
Before you attempt to pair the app again, remove the compatible
mobile device from the list of paired devices on the pump. You must
also remove the pump from the list of paired devices on the com‐
patible mobile device.
Tap OK to begin the setup process.
The startup sequence that you saw the rst time you opened the app
begins. Follow the instructions to set up the app. See Pair the
MiniMed™ insulin pump with the compatible mobile device during initial
setup, page 8.
Unsupported Android or iOS
Device
Unfortunately the app does not work
with your mobile device.
The app cannot be used on the mobile device it was downloaded to.
A list of compatible mobile devices and operating systems is avail‐
able on your local Medtronic website.
Unsupported Android or iOS Ver‐
sion
Unfortunately the app does not work
with the current Android or iOS ver‐
sion on your mobile device.
The app cannot be used with the current operating system on the
mobile device it was downloaded to. A list of compatible operating
systems and versions is available on your local Medtronic website.
New Android or iOS Version
You can still use the app!
However, the app has not been tested
with the current Android or iOS ver‐
sion on your mobile device.
Information may display dierently
than intended.
You can still use the app but information may not appear as inten‐
ded.
Tap Continue to open the app.
Pump Communication Error
An error has occurred in communica‐
tion with the pump. Try turning
Bluetooth™ o and back on. Alterna‐
tively, try restarting your mobile
device.
Tap Continue. First turn Bluetooth™* o and back on. You may need
to restart your compatible mobile device.
App Cannot Be Used
In order for the MiniMed™ Mobile app
to work properly, we do not allow the
app to run on a device with modied
operating system (rooted device).
Tap Close The App to close the app. Use a compatible mobile device
that does not have a modied operating system.
App Cannot Be Used
In order for the MiniMed™ Mobile app
to work properly, we do not allow the
Tap Close The App to close the app. Use a compatible mobile device
that does not have a modied operating system.
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