FAQS:
Air BP’s electronic invoicing system
Q: Can I get my invoice as an email attachment?
A: For security reasons we cannot send out your invoices as email attachments. However, you can opt to receive
‘QuickView’ links via email which will take you directly to those invoices. You will need to log in to view them.
Setthesepreferencesinthe‘userprole’sectionofmyinvoice.
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Q: How do I print my invoice?
A: Toprintasingleinvoice,ndtheinvoiceyouwanttoprintandusethe‘getPDF’buttonatthebottomrightofthe
screen.YoucanthensaveorprintthePDFimage.
Ifyou’dliketoprintthesummaryinformationonyourinvoicesordeliveries,youcanusethe‘exporttoexcel’button
inthebottomrightcornerofanysummaryscreens.Thisexportstheinformationintoexcelsoyoucansaveorprint
as desired.
Ifyouhavealargenumberofinvoices,youmaywanttoprintthemalloatonceratherthanprintingthem
individually.The‘invoicebundle’functionalityinmyinvoiceallowsyoutoaccessaziplewithanumberofinvoice
PDFimageswhichcanbedownloadedandprinted.Toregisterforthisgotoyour‘userprole’sectionofmyinvoice
andselect‘invoicebundle’.Youwillreceiveane-mailwithalinktotheziplewhenitisproduced.Thislewillbe
availablefor14daysfromthedatetheemailnoticationwasissued.Afterthistime,youwillneedtoviewyour
invoices using the ‘open invoices’ section.
Q: WherearethebankdetailsIneedtopaymyinvoice?
A: PaymentinstructionsappearatthebottomofeveryinvoiceonAirBP’smyinvoice.
Q: Can I link myinvoicetomybankaccountsothepaymentcanbemadeassoonasIauthoriseit?
A: No,thisfunctionalityisnotavailableatthemoment.
Q: Where can I see the total amount outstanding?
A: Youcanviewasummaryofthetotalamountoutstandinginthe‘accountsummary’sectionofAirBP’smyinvoice.
Choosetheaccountyouwishtoviewandclick‘search’.Ifyouonlyhaveoneaccount,thiseldwillbeautomatically
populated. A summary of all items on this account appears in the header of this page. If you want to close the
summary to make the invoices and additional open items easier to access, you can select ‘hide header’. If you’d
prefer to view invoices across all of your accounts, select ‘customer name’ from the dropdown. In the next
dropdownselectthecustomernameyouwishtoview.Don’tforgettoclick‘search’.Allaccountsunderthatname
aredisplayedbelow.Youcanthenexportthisinformationtoexcelusingthebuttonatthebottomofthescreen.
Q: How can I tell which are new invoices?
A: If you have selected the new invoice alert email you will receive an email notifying you of new invoices. You can also
viewallunpaidinvoicesinthe‘openinvoices’section,andlterbydaterangeifyouwanttoonlyseeinvoices
posted to your account since your last check.
Q How can I see the price I have paid for fuel?
A: EachinvoiceinAirBP’smyinvoice displays fuel information in the ‘product’ section underneath the ‘deliveries’.
Here you can see the product name, the price, the quantity delivered and the total value.
Ifyouhaveanyqueriesaboutthenewsystemorhowtouseit,
please visit airbp.com/myinvoiceinfo or speak to your account manager or collector.
If you’re unsure who that is, email airbpmyin[email protected]
Ifyouhaveanyqueriesaboutthenewsystemorhowtouseit,
please visit airbp.com/myinvoiceinfo or speak to your account manager or collector.
If you’re unsure who that is, email airbpmyin[email protected]
FAQS:
Air BP’s electronic invoicing system
Q: Can I see each month individually?
A: Yes. Using the ‘account summary’, ‘open invoices’ or ‘invoice search’ sections of myinvoice,youcanlterbythe
month you wish to view.
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Q: Can I change my username?
A: No.Wewillprovideyouwithauniqueusernamewhichisxed.Youcanchangeusersonrequest.Usethe
‘contactus’buttonatthetoprightofeverymyinvoice screen to tell us of any changes you require.
Q: Can I add a new user?
A: Youcanchangeoraddusersonrequest.Usethe‘contactus’buttonatthetoprightofeverymyinvoice screen to
tell us of any changes you require.
Q: Can I see a statement?
A: The‘accountsummary’sectionallowssectionallowsyoutoviewthetotalbalanceonyouraccount,
andanyoverduebalance.
Q: HowcanIgetthesystemtoremembermylogindetails?
A: Ifyou’reonadedicatedcomputer,youcanaskyourbrowsertorememberyourlogindetails.Yourbrowserwill
usually prompt you to agree to this when you enter your log in details.
Q: CanIchoosewhichordermyinvoicesdisplayin?
A: Yes.Theheadersofeachtablecanallbemodiedtosuityourpreferredviewbyclickingonthearrowthatappears
whenyourolloverit.Anexampleofthiswouldbe:Inthe‘openinvoices’sectionofmyinvoice, the invoices nearest
totheirduedateautomaticallydisplayatthetop.Youcanreversethisbyclickingthearrowintheheaderofthe
‘invoice date’ column.
Q: HowwillIknowthatmyinvoicesareavailableonline?
A: Ifyou’dliketoreceiveanemailwhennewinvoicedatahasbeenpostedontoyouraccount,youcansetthis
preferenceinthe‘userprole’sectionofmyinvoice.Nexttothe‘invoicenotication’line,select‘newinvoice(s)’.
Youwillbesentanemailassoonasanewinvoiceispostedtoyouraccountandyouwillneedtologintoview
theseinvoices.Makesureyouclick‘saveprole’whenmakingchangestoyouruserprole.
Q Can I pay monthly?
A: To discuss new payment terms, please speak to your account manager or collector, or use the ‘contact us’ link in the top
right corner of every screen.
Ifyouhaveanyqueriesaboutthenewsystemorhowtouseit,
please visit airbp.com/myinvoiceinfo or speak to your account manager or collector.
If you’re unsure who that is, email airbpmyin[email protected]
FAQS:
Air BP’s electronic invoicing system
Q: CanIbenotiedwhenIgetanewinvoice?
A: Yes.Ifyou’dliketoreceiveanemailwhennewinvoicedatahasbeenpostedontoyouraccount,youcansetthis
preferenceinthe‘userprole’sectionofmyinvoice.Nexttothe‘invoicenotication’line,select‘newinvoice(s)’.
Youwillbesentanemailassoonasanewinvoiceispostedtoyouraccountandyouwillneedtologintoview
theseinvoices.Makesureyouclick‘saveprole’whenmakingchangestoyouruserprole.
YoucanalsoopttoreceiveanemailwithdirectlinkstothesePDFinvoiceimagesonthemyinvoicesystem.Thisis
calleda‘QuickView’andcanbeselectedwithinthe‘userprole’sectionofmyinvoice. These links are sent at 6pm
GMTeachday.YouwillstillneedtologintoseethesePDFinvoiceimages,butyouwillreceiveaseparatelinkfor
eachPDFwhichtakesyoudirectlytothespecicinvoicePDF,savingyoutime.Theselinksremindvalidfor14days.
Ifyoureceivealotofinvoices,youmaynditeasiertoviewallofyournewPDFinvoiceimagesinonebundledzip
le.Youcanalsoselectthisbundleoptioninthe‘userprole’section.Don’tforgettoclick‘saveprole’.Youwill
receiveemailnoticationwhenthisbundleleisavailable.Clickonthelinkintheemailtoaccessyourbundle.You
willneedtobeloggedinandthelinkwilltakeyoustraighttothebundlessectionwhereyoucanviewordownload
theziple.
Page 3 of 4
Q: HowcanIseethellingdateandamountoflitres?
A: EachinvoiceinAirBP’smyinvoice displays delivery detail in the ‘deliveries’ section underneath the main header.
Hereyoucanseedeliverynumber,deliverydate,productname,quantitydeliveredandinvoiced,ightnumber,your
aircraftregandcardnumber.
Q: How can I update my company name?
A: Usethe‘contactus’buttonatthetoprightofeverymyinvoice screen to tell us of any changes you require.
Q: Ipaybydirectdebit,canIswitchopaymentreminderemails?
A: Yes.Gotothe‘userprole’sectionofAirBP’smyinvoiceandinthe‘invoicenotications’linemakesurethatthe
‘paymentreminder’boxisNOTticked.Youwillnolongerreceivepaymentreminderemails.
Q: Is there a myinvoicemobileapp?
A: Thereisnomobileappcurrentlyavailable.Itissomethingweareconsideringaddinginthefuture.
Q: How can I stop receiving paper invoices?
A: Ifyouarestillreceivingpaperinvoicesitisbecausesomeofthecountriesweoperateinstillrequirepaperinvoicing
fortaxreasons.ThisappliestosupplysalesinBrazil,Georgia,Greece,Turkey,AlbaniaandNamibia.Inthecaseof
invoicesfromthesecountriesapapercopywillbesentandtheonlineimagewillsay“COPY”.
ForpurchasesinPolandinvoiceswillnotappearonAirBPmyinvoiceandwillbesentbypost.
Youshouldnotbereceivingpaperinvoicesforanywhereelseintheworld.Ifyouthinkyou’regettingunnecessary
paperinvoices,pleaseusethe‘contactus’linkinthetoprightcornerofeveryscreeninAirBP’smyinvoice to let us
know what’s happening.
Ifyouhaveanyqueriesaboutthenewsystemorhowtouseit,
please visit airbp.com/myinvoiceinfo or speak to your account manager or collector.
If you’re unsure who that is, email airbpmyin[email protected]
FAQS:
Air BP’s electronic invoicing system
Page 4 of 4
Q: How will I know when payments are due?
A: Inthe‘userprole’sectionofAirBP’smyinvoice,select‘paymentduereminder’ifyouwanttoberemindedby
emailwheninvoicesareapproachingtheirduedate.Youcanspecifyhowmanydaysbeforetheduedateyouwould
likethatemailremindertobesenttoyou.Youcanchooseanynumberbetween1and30dayspriortotheinvoice
duedate.Byselectingthisoptionyouwillalsogetremindersifanyofyourinvoicesbecomeoverdue.Click‘saveprole’.
Q: DoesAirBP‘myinvoice’ meet local tax regulations for electronic invoicing?
A: AirBPhassoughtexperttaxadviceandhasmettherequirementsadvised,howeverifyouhaveanydoubtsplease
make your own tax consultation.
Q: Mytaxdepartmentsaystheyneeda‘qualieddigitalsignature’-does‘myinvoice’ provide this?
A: Yes.Whereaqualieddigitalsignatureisrequiredfortaxreasonsweareprovidingthis.Thisrequirementisby
country of supply. For all other countries a digital signature is provided.
Q: WhocanIspeaktoifIhaveaproblem?
A: If you have any queries or concerns please use the ‘contact us’ link in myinvoice.Alternativelyyoucane-mailusat
‘AirBPmyin[email protected]’,oryoucanspeaktoyourAirBPaccountmanagerorcollector.
Q: HowcanIgetanewAirBPSterlingCard?
A: For any additional card requirements contact your account manager or follow the link on our newsletter.