Travel Program Redemption
Welcome to the Travel Redemption Program (“Program”) website (“Site”). Your use of this Site to redeem points,
miles or other PNC reward currency (“Rewards”) for, and/or purchase of, travel components constitutes your
agreement to the following terms and conditions (“Terms”). If you do not agree with any of the Terms, you must
not redeem Rewards for services provided by the Program. In order to use the Program, you must be eighteen
(18) years of age or older, live in a state and county where redemption of Rewards or participation in the Program
is not prohibited by applicable law, be enrolled in a participating PNC rewards program and have a valid email
address. These Terms are subject to change at any time and such changes will take effect when the Terms are
updated. Your continued use of the Program after the posting of any such changes is your agreement to the
revised Terms.
General Information
1. Travel management services are provided by Aspire Loyalty Travel Solutions, LLC. and its affiliates (“Aspire”),
a service provider to the Program. Aspire acts as a service bureau that provides value added service to retail
travel agents and consumers.
2. In these Terms, "Travel Suppliers" means the airlines, hotels, car rental agencies, cruise lines, railroads, tour
operators and other service providers whose products and services are made available through the Program.
The Program Terms incorporate by reference the terms of each Travel Supplier’s terms and conditions, as
applicable. You are responsible for checking the applicable Travel Supplier site(s) for terms and conditions
which may be applicable to you.
3. ALL TRAVEL SERVICES PURCHASED USING REWARDS, MUST BE PURCHASED THROUGH THE PROGRAM AND
NOT WITH THE TRAVEL SUPPLIER DIRECTLY. TRAVEL SERVICES ARE PROVIDED SOLELY BY THE TRAVEL
SUPPLIERS. ASPIRE AND THE PROGRAM ARE NOT LIABLE FOR THE FAILURE OF THE TRAVEL SUPPLIERS TO
PERFORM THE SERVICES OFFERED BY THE TRAVEL SUPPLIERS. TRAVEL SUPPLIERS ARE INDEPENDENT
CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE PROGRAM OR ASPIRE. EXCEPT AS EXPRESSLY
STATED HEREIN, THE PROGRAM AND/OR ASPIRE ASSUMES NO RESPONSIBILITY FOR ACTIONS RELATING TO
TRAVEL SERVICES BEYOND THE CONTROL OF THE PROGRAM AND/OR ASPIRE OR THEIR RESPECTIVE
EMPLOYEES. UNLESS PROHIBITED BY LAW, THE PROGRAM AND ASPIRE SHALL NOT BE LIABLE FOR ANY
ACTS, FAILURE TO PERFORM, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES,
NEGLIGENCE, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF ANY SUCH TRAVEL SUPPLIERS,
INCLUDING, BUT NOT LIMITED TO, ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE OR LOSS,
INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL DISTRESS OR OTHER SIMILAR MATTER, DELAYED
DEPARTURE, MISSED CONNECTION, SUBSTITUTION OF SERVICES OR ACCOMODATIONS, TERMINATION OF
SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR DOUBLE BOOKING OF
RESERVATIONS BY THE TRAVEL SUPPLIER. THE PROGRAM AND ASPIRE DO NOT GUARANTEE OR INSURE THE
PERFORMANCE OF SERVICES BY THE TRAVEL SUPPLIERS, THE FINANCIAL POSITION OF THE TRAVEL
SUPPLIERS OR REIMBURSEMENT TO YOU FROM ANY LOSS EXPERIENCED AS A RESULT OF AN ACT OR
OMISSION OF THE TRAVEL SUPPLIERS.
4. IN NO EVENT SHALL THE PROGRAM AND/OR ASPIRE AND/OR THEIR AFFILIATES BE LIABLE FOR ANY DIRECT,
INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN
CONNECTION WITH, THE USE OF ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED FROM A TRAVEL
SUPPLIER EVEN IF RESERVATIONS ARE PROVIDED THROUGH THIS SITE, A CALL CENTER, OR OTHERWISE,
WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN
ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
5. In those situations in which a Travel Supplier defaults prior to providing services, you may pursue any
recourse against the Travel Supplier for refund, which may be permitted by law or statute.
6. Travel reservations are subject to the rules of the applicable Travel Supplier on your itinerary. A reservation is
not complete until confirmed/ticketed. The passenger ticket(s) when issued, or electronic reservation shall
constitute a contract between the Travel Supplier and the ticketed party. Some reservations cannot be
cancelled or changed, and other reservations may incur Travel Supplier fees to cancel or change.
7. You acknowledge the reward portion of your transaction will be paid for with Rewards from the Program.
8. Charges in excess of the Rewards from the Program will be charged to your payment card. If applicable, any
fees or redemption associated charges from the Travel Supplier will appear on your monthly card statement.
9. Travel Supplier, the Program and/or Aspire each have the right to cancel the booking in the event of non-
payment or payment dispute.
10. All refund requests may be initiated by calling the Program Travel Rewards Call Center (“Call Center”) at the
following number: 1-855-PNC-RWDS (762-7937) and you must follow any instructions given to you to provide
backup documentations or to return negotiable documents (i.e. paper airline tickets, redeemable certificates or
vouchers, etc.) issued which must be returned prior to processing any refund. All refund claims must be made
within 30 days after the scheduled departure date.
11. Because many different Travel Suppliers may be used for each aspect of travel (i.e., for air, hotel, car rentals,
cruise, activities and vacations), IF YOU WISH TO MAKE CANCELLATIONS OR CHANGES TO YOUR TRAVEL,
YOU MUST MAKE SUCH REQUESTS FOR EACH ASPECT OF YOUR TRAVEL. For example, if you change your air
travel dates, that request will not result in any changes to your hotel dates. Neither the Program nor Aspire
are responsible for any credit or voucher issued by any Travel Supplier.
12. If a payment card was used in conjunction or solely for a travel redemption and/or transaction, and a refund is
processed to the payment card, the timing of when the funds will be available on your payment card account is
dependent upon the individual financial institution which issued your payment card, and may take up to 1 to 2
billing cycles or up to 90 days.
13. All offers, prices, and conditions of sale may be subject to, change without notice, advance purchase,
eligibility, seating, or other limitations, travel days, dates, minimum or maximum stays, holidays, seasons,
blackout dates, stopovers, and/or waitlisting restrictions, reservation validation limitations of up to one year (if
any extension permitted, penalties/restrictions may apply); and/or other conditions/restrictions.
General Travel Information.
1. At all times throughout your trip, you will need to present the required government issued photo ID for
security checks at airports, hotels, car rental, cruise, activity and vacation locations and may be required for
attractions and other products as deemed necessary by the relevant Travel Suppliers and must match the
name on the reservation. In addition to the required government issued ID, proof of citizenship (Passport) is
required for international travel (for countries outside of the United States) and may require a visa and
satisfaction of health requirements. Passports for international travel must be valid for a period of at least six
(6) months from the return date. Air carriers cannot board any passenger who fails to provide the required
documents. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or
health requirements of the countries you wish to visit, including any layover or stopovers and return entry into
the United States. Many countries require that your passport be valid for a minimum period from the date of
arrival into that country. For any questions regarding what the applicable minimum period is and any other
conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of
the countries to which you are travelling. Visa policies vary by country
http://www.travel.state.gov/content/visas/en.html should be obtained prior to departure, and are the sole
responsibility of the traveler.
2. The Program and Aspire do not have any special knowledge regarding (i) the suitability for disabled persons
for any travel itinerary; or (ii) unsafe conditions, health hazards, weather hazards, or climate extremes at
locations to which you may travel.
3. For information concerning possible dangers at international destinations, we recommend contacting the Travel
Advisory Section of the U.S. State Department at 202-647-5225 or http://travel.state.gov.
4. For medical information, we recommend contacting the Centers for Disease Control and Prevention at 800-
232-4636. For foreign health requirements and dangers, go to http://www.cdc.gov/travel.
5. Minors under the age of 18 who are traveling alone or with only one parent may be required to have additional
documentation. Please contact your airline or the nearest Consulate of the country to which you are traveling
for additional information.
6. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the
provisions of a treaty known as the Warsaw Convention or the Montreal Convention, may be applicable to your
entire trip, including any portion entirely within the country of origin or destination. These Conventions govern
and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or
damage to baggage.
7. Special requests made to a Travel Supplier are requests only and cannot be guaranteed. Fees, taxes and
charges may apply depending upon the service request.
8. Certain rate types do not permit credit for airline, hotel or car loyalty programs.
9. Government imposed departure or entry taxes may not be included in ticket fees. You should be prepared to
pay these taxes in cash at the location.
Airline Travel:
1. Airline tickets are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the fare and are
subject to airline rules, penalties and fare difference. Airline policies are subject to change at any time without
notice. Airline tickets must be booked at least forty-eight (48) hours prior to departure.
2. Any fees associated with the applicable redemption or ticket purchase will be the responsibility of the traveler
at the time of booking. These fees include, but are not limited to, ticketing fees, airline fuel surcharges, and
security fees. Government entry/exit fees may apply, depending on your destination. These are your sole
responsibility and may be additional to your booking charges.
3. In addition, the Rewards price listed for airline tickets does not include any applicable baggage fees, meals,
beverages or services fees. Restrictions may apply.
4. Changes to and cancellations of airline tickets can be made only if the Travel Supplier and specific air ticket
rules permit the changes or cancellations. Travel Suppliers may charge a ticket service fee for all exchanges,
modifications, or cancellations, in addition to airline penalties and fare difference.
5. Unused tickets contain no value if not canceled prior to departure. To inquire about refundability of a fare you
are considering, please call the appropriate airline.
6. All reservations must be made in the EXACT name of the person traveling. Tickets are non-transferable. Name
changes are not permitted. You will be responsible for any charges issued by the Travel Supplier due to
incorrect passenger information entered by you or provided to the Call Center at the time of making the
reservation.
7. The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and
gender for the purpose of watch list screening. Failure to provide your full name, date of birth, and gender
may result in denial of transport or denial of authority to enter the boarding area. TSA may share information
you provide with law enforcement or intelligence agencies or others under its published system of records
notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact
assessment, please see the TSA website at www.tsa.gov.
8. It is recommended that passengers check in with the airline a minimum of 2 hours prior to scheduled
departure time for domestic flight itineraries and 3 hours prior to scheduled departure time for international
itineraries due to federal security requirements. Please note that airline schedules change frequently. Please
reconfirm all flight dates and times with the airline 24 hours prior to departure for domestic flights and at least
72 hours for international flights. Advanced passenger information (API) is also required by the airline at least
72 hours prior to departure per U.S. Customs and Border Control Agency for all international flights traveling
into, out of and over U.S. territories. Information needed can include but is not limited to nationality, country
of residence, passport/visa number, expiration date, country of issue and destination address. Failure to
provide this information may result in delayed/denied boarding or cancellation of flights. Any costs incurred
due to failure to provide this information will be at the passenger’s expense. To learn more about API please
see cbp.gov/apis.
9. Upgrades are not permitted on certain itineraries. Please check with the carrier directly.
10. Please review your itinerary, as code-share flights may exist. If a code-share flight exists in your itinerary,
passengers must check in with the operating airline on day of departure.
11. All tickets will be issued as e-tickets, unless e-tickets are not available due to airline restrictions. If an e-ticket
is unavailable, the Call Center will mail a paper ticket to you at no charge. However, if an e-ticket is available
and you request a paper ticket, you may be charged a service fee and shipping/handling charges. All paper
tickets will be shipped within 48 hours to the address you provide. If your paper ticket(s) is lost, stolen, or
destroyed, contact the Call Center immediately for details on how to process your claim. You may need to
purchase a new ticket to travel while you are waiting for any permitted refund or credit. Additionally, you
remain responsible for payment due for the lost, stolen, or destroyed ticket(s) unless a refund or credit is
issued by the carrier.
12. Airline tickets for minors under the age of 17 traveling alone cannot be redeemed or purchased in the Program
as each airline has its own rules for unaccompanied minors. These tickets must be purchased directly with the
airline.
13. We reserve the right to correct errors in any advertised price and, if applicable, give you an option to either
cancel the reservation or allow the Call Center to collect an amount equal to any increase in price from your
provided credit or debit card, prior to your departure.
14. The Program Terms incorporate by reference the terms of each airline’s contract of carriage. Passengers may
inspect the full text of the contract of carriage at each airline's airport or city ticket offices. The incorporated
terms of the contract of carriage may include, but are not limited to: (1) Limits on the airline's liability for
personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile
or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or
bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to
change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to
carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule
changes, substitution of alternate airline or aircraft, and rerouting.
15. Please note that your seats, meals, frequent flyer and other special requests are requests only. There is no
guarantee that you will be assigned the seat(s) you have requested. There is also no guarantee that your
meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended
you contact your airline directly to confirm these requests prior to your scheduled departure date.
16. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for
which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until
airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the
airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in
accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are
entitled to compensation. The complete rules for the payment of compensation and each airline's boarding
priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these
consumer protections to travel from some foreign countries, although other consumer protections may be
available. Check with your Travel Supplier.
17. For all flights departing from the European Union and all flights to the European Union if on a European
operating carrier, if you are denied boarding or your flight is canceled or delayed for at least two hours, ask at
the check-in counter or boarding gate for a document stating your rights, particularly with regard to
compensation and assistance. For further information on your air passenger rights for these flights,
see http://ec.europa.eu/transport/themes/passengers/air/.
18. Failure to use any flight segment may result in automatic cancellation of all continuing and return reservations.
You must advise your Travel Supplier if your travel plans change en route.
19. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A
violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124).
Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons,
corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and
radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal
and toilet articles carried in your luggage and certain smoking materials carried on your person. For further
information contact the Travel Supplier directly.
20. Please go to http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements to learn about
the use of insecticides in certain flights.
21. A reservation is subject to cancellation by the Travel Supplier if the passenger is not available for boarding at
the loading gate at least 15 minutes prior to scheduled departure for flights between U.S. points or up to 30
minutes for all other travel. Be sure to check with the airline as these times vary by airline.
22. Failure to occupy reserved space may result in the Travel Supplier canceling, continuing, connecting, or
returning space reserved by the passenger.
23. THE TRAVEL SUPPLIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A
TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS.
24. Air reservations can be booked in advance. Your return flight must be no more than 328 days from the date of
departure.
25. Some airlines may require a birth certificate for infants under the agent of two traveling without charge.
CANADA ELECTRONIC TRANSIT AUTHORIZATION (ETA)
As of March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada are expected
to have an Electronic Travel Authorization (ETA). Exceptions include U.S. Citizens and travelers with a
valid Canadian visa. PLEASE VISIT HTTP.//WWW.CANADAETAVISA.COM/ TO OBTAIN
YOUR ELECTRONIC TRAVEL AUTHORIZATION. THIS IS REQUIRED FOR YOUR TRAVEL TO OR THROUGH
CANADA. CONTACT THE CONSULT OF THE COUNTRY FOR ADDITIONAL QUESTIONS ON
DOCUMENTATION THAT WILL NEED TO BE PROVIDED.
Baggage
1. Airline baggage policies vary by airlines and charges may apply for checked baggage. You are responsible for
such charges. Please check with the individual airline should you have questions regarding baggage charges,
size limitations, or restrictions. Click on the link for “baggage fee information” shown with each flight result.
2. You are also advised if you have excess baggage, you will have to pay any excess baggage fee assessed by
each airline. These fees are to be paid directly to the airline upon using such service.
3. When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at
the connecting airport and check-in again to continue your journey. Some airlines charge an extra fee each
time bags are checked-in with that airline. Additional fees may apply and must be paid directly to the Travel
Supplier.
4. Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and
additional charges are paid. Excess valuation may be declared on certain types of articles. Some Travel
Suppliers assume no liability for fragile, valuable or perishable articles. Further information may be obtained
from the Travel Supplier.
5. The Program and Aspire will not be responsible for lost, stolen, damaged, or destroyed baggage or contents of
baggage.
Hotels:
1. Hotel rooms are PREPAID AND ARE NON-REFUNDABLE AND NON-CHANGEABLE unless permitted by the terms
of the room/rate description. Hotel rooms must be booked at least twenty-four (24) hours prior to arrival.
Hotel cancellation policies are displayed on the Program for each room type. Due to various hotel rules, date
restrictions over high-demand periods, and other special circumstances, hotel cancellation terms are subject to
change at any time prior to purchase. For more information on individual room types and amenities based on
room type selections, please contact the hotel Travel Supplier directly.
2. No shows are non-refundable and will result in a total forfeiture of payment and Rewards without credit due.
3. You must contact the Call Center for all cancellation or modification requests. Cancellations or modifications
handled by the hotel directly may result in no refund. Hotels can only be canceled in full, and not just a portion
of the reservation. If you desire to shorten your length of stay, you will need to cancel the entire reservation
and rebook a new reservation.
4. In the event of an involuntary cancellation due to weather, war, terrorism, epidemic outbreak, natural disaster,
acts of civil unrest or other acts of God, cancellation fees may be waived at the discretion of the hotel.
5. Policies for children vary by hotel. Child benefits may be extended should a hotel offer them.
6. Any charges for incidentals that you incur while traveling are not included in your reservation rate and must be
paid directly to the hotel. These include, but are not limited to, resort fees, hotel energy surcharges, parking
fees, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, gratuities, baby
sitting and other incidentals. Please check with the hotel for additional information on incidental charges.
7. Special requests, such as bed type, smoking preferences or room amenities made to hotel Travel Suppliers are
on a request only basis and cannot be guaranteed. Fees and charges may apply, depending on the service
request.
8. At check-in, you must furnish a valid government-issued photo ID and a credit card for incidentals. Debit cards
may not be accepted by a car rental company.
9. Minimum age for booking a hotel is 18 years of age at time of stay, but some hotels have different age
requirements for booking.
10. Reservations do not include services not specified in the reservation confirmation.
11. Travel Suppliers will attempt to notify guests of hotel renovation or refurbishment as reasonably soon as
Travel Suppliers are notified by the hotel; however, the Program and Aspire are not liable if the hotel has failed
to notify you in advance.
12. Due to hotel Travel Supplier policies applicable to certain preferred rates, your name may not be provided to
the hotel Travel Supplier until 24 hours prior to your arrival.
13. Reservations are restricted to a maximum of 21 days. If you need stay for more than 21 days, you will need to
make another reservation.
14. Reservations are restricted to a maximum of 11 months in advance.
15. You may book up to three hotel rooms per reservation if they are the same room type. For additional rooms,
please contact the Call Center directly.
Car Rentals:
1. You must contact the Call Center for all cancellation or modification requests and are subject to the applicable
Travel Supplier’s policies. Change or cancellation fees may apply.
2. Car rentals must be booked at least twenty-four (24) hours prior to rental. Cancellations or modifications
handled by the rental car agency directly may result in no refund. Car rentals can only be canceled in full, and
not just a portion of the reservation. If desiring to shorten or extend your length of rental, you will need to
cancel the existing reservation and book a new reservation.
3. A valid driver’s license and credit card is required at the time of pick-up of the vehicle. The driver’s license and
credit card must be in the name of the individual that reserved the vehicle for his/her use. Debit cards may not
be accepted by a car rental company.
4. Advance purchase rental rates in the United States usually include unlimited mileage, and most taxes and fees
although some local taxes/fees may be collected at the counter by the car rental agency. Car rental rates
outside of the United States may not include unlimited mileage, taxes and fees and these will be determined
by the car rental agency and must be paid directly to the car rental agency.
5. Charges for optional services such as insurance waivers, fuel, additional or underage drivers, and special
equipment charges, are not included in your rental and must be paid directly to the car rental agency.
6. Extra days, extra hours, upgrades to higher car classes, and optional services (if applicable) are the
responsibility of the renter.
7. The Program, Aspire and the Travel Suppliers do not guarantee a specific make, model or color of vehicle no
matter what vehicle is reserved.
8. Geographic and cross border restrictions may apply. One way rentals may not be permitted by all Travel
Suppliers.
9. No shows are non-refundable and will result in a total forfeiture of payment and Rewards, without credit due.
10. Cancellation fees, rental terms, and any additional fees are subject to change without notice and may vary by
location.
11. Rental rates are based on 24 hour periods and may be subject to additional fees depending on time of return,
including but not limited to hourly rental charges which will be billed directly to you by the car rental company.
12. Personal accident insurance, liability insurance and loss damage waiver are not included in your rental, but
may be available for an additional charge, and must be paid directly to the rental car Travel Supplier.
13. For domestic rentals, renters must be 25 years of age and have a valid driver’s license, major credit card and
good driving record. Rentals outside of the US may require an international driver’s license or compliance with
other local requirements.
14. Car rental redemptions may not be available for all locations and destinations.
15. Special requests made to car rental Travel Supplier are on a request only basis and cannot be guaranteed.
16. Car rental Travel Suppliers reserve the right to deny rental for any reason, including, due to past driving
record.
17. Reservations are restricted to a maximum of 20 consecutive days.
18. Reservations are restricted to a maximum 11 months in advance.
19. Rental rates are not combinable with any tour or group rate, coupon, or promotion.
20. It is your responsibility to review the specific car rental agreement.
Activities:
1. All activities are completely NON-REFUNDABLE once booked unless canceled by the activity Travel Supplier.
Activities must be booked at least twenty-four (24) hours prior to activity commencement.
2. Activity vouchers (when provided) should be printed and provided to the activity Travel Supplier when used.
3. No shows are non-refundable and will result in a total forfeiture of payment and Rewards, without credit due.
4. Activity Travel Supplier reserves the right to change, cancel, or modify the date, length, or inclusions of
activity booked without notice. You should reconfirm the activity booked at least 72 hours prior to the activity
date.
5. Advance bookings are restricted to a maximum of 180 days.
6. Some activities may require fuel surcharges and other fees depending on the activity selected. These fees are
payable directly to the Travel Supplier at the time of check-in.
7. Some activities may have age, physical capabilities or other restrictions.
8. Certain activities may be weather dependent. You should not assume that weather conditions will result in
cancellation of a booked activity. Always contact the activity Travel Supplier with any questions regarding
weather conditions.
9. Pick up locations for some activities may be subject to limitations.
10. Information on fuel surcharges and other fees that are associated with an activity can be found in the activity
detail section for the specific activity.
11. Prices do not include gratuities.
12. Surcharges and other fees required by the Travel Supplier are subject to change.
Cruises:
1. Rates quoted are per person/double occupancy unless specified otherwise. Cruises must be booked at least
seven (7) days prior to cruise departure. Upgrades must be requested at time of booking. Pre-payment of tips
is not a service offered at this time.
2. The total price for all passengers, including all government taxes and fees, will be displayed on the checkout
page.
3. The passenger’s ticket may not be assigned, sold or otherwise transferred by the passenger or any other
person. Among other things, this means that the passenger cannot sell or transfer the ticket to someone else,
and the cruise line Travel Supplier shall not be liable to the passenger or any other person in possession of a
ticket for honoring or refunding such ticket when presented by such other person.
4. Cruise line Travel Supplier cancellation policies vary, based on the type of cruise, length of cruise and time of
year. Please refer to the individual cruise line Travel Supplier website for additional information, frequently
asked questions (FAQs) and full terms and conditions and cancellation policies.
5. A valid passport (with appropriate expiration date, visa, and other requirements) is required at the time of
disembarkation for each passenger. It is the responsibility of the passenger to ensure you have the proper
identification, passport, visa and all other valid documentation available. Please check with your embassy or
consulate for updated information.
6. It is recommended that you always travel with a valid passport. However, U.S. citizens who are taking a
closed-loop cruise itinerary departing from the U.S. (i.e. the ship must leave from and return to the same U.S.
port), may be permitted to board with a valid government issued photo ID and a certified legal copy of a U.S.
birth certificate. See the applicable cruise line Travel Supplier for details.
7. It is the passenger’s responsibility to have proper travel documentation. Travelers without proper
documentation will be denied boarding by the cruise line Travel Supplier.
8. If you cancel your reservation after a specific date, you may be subject to cancellation charges. The
cancellation time period and any associated charges are dependent upon the cruise line Travel Supplier.
9. The cruise line Travel Supplier reserves the right to impose a supplemental charge relating to unanticipated
occurrences including, but not limited to, increases in the price of fuel. Any such supplement charges may
apply, at the cruise line’s sole discretion, to both existing and new bookings. This varies based upon the cruise
line Travel Supplier. You will be responsible for paying this supplemental charge directly to the cruise line
Travel Supplier.
10. Rules and restrictions apply for promotional rates. Promotional rates may require specific documentation be
provided in order to qualify for the promotional rate. Please review the requirements and provide all
documentation required within the specified time to avoid cancellation of your booking or additional penalties
and forfeiture of your payment and Rewards, without credit due.
11. Some cruises have a minimum age requirement. Please review age requirements for the selected cruise.
Anyone traveling that does not meet the minimum age requirements will be denied boarding and will forfeit
payment and Rewards, without credit due.
12. Military promotions may be available to members of the United States Military and Canadian Department of
National Defense. Please contact the applicable cruise line for Military Terms & Conditions for eligibility and
documentation requirements and the timeline for submitting the required documentation.
13. Reservations are restricted to one cabin per redemption. If you require more than one cabin, you will need to
make another redemption.
14. Reservations are restricted to a maximum 24 months in advance. Your cruise return date must be within the
24 month period.
15. Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations, and
window/porthole views may vary.
16. Cruise itineraries, cabin categories, and policies are subject to change without notice. Please verify Policies,
Cabin Categories, Descriptions, Ports, Dates, and Times with the cruise line Travel Supplier directly on ALL
bookings before the sailing.
Vacations:
1. Vacations must be booked by contacting the Call Center directly. Vacations are not available via the Site.
2. Vacation packages are designed based on the passenger’s request. Vacation packages may include (but
are not limited to) air, accommodations, rail, transfers, car rentals, or activities.
3. All prices quoted are not guaranteed until payment has been applied, and the booking confirmed.
4. Change and cancellation policies may vary based on the Travel Supplier’s terms and conditions. Change
or cancellation penalties may apply.
5. Certain resorts or hotels may have a minimum age requirement. If applicable, the Call Center will disclose
this requirement to you at the time of booking.
6. Prices do not include gratuities.
7. Surcharges and other fees required by the Travel Supplier are subject to change.
Disclaimers and Limitation of Liability
The Program and Aspire act only as an agent for the passenger in regards to booking travel, whether by air,
automobile, ship, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or
irregularity which may be caused due to a defect in any vehicle, acts of God, war, riots, or by any company or
person involved in conveying the passenger or in carrying out arrangements of the tour. The Program and Aspire
does not accept any responsibility for losses or additional expenses due to delay or changes in schedules or other
causes, such as strikes, weather or anything outside the control of the Program and/or Aspire. All such losses will
be the responsibility of the passenger. The Program and Aspire reserve the right to make minor adjustments in the
passenger’s travel itinerary and to cancel any trip prior to departure. In the event of trip cancellation, a full refund
will constitute a full settlement of all liability. The issuance of vouchers or tickets shall be deemed to be your
consent to the above terms. The ticket(s), when issued, shall constitute the sole contract between the passenger
and the Travel Supplier, and the Program and Aspire shall have no liability for any actions or omissions of the
Travel Supplier All rates published in any venue are based on exchange rates and tariffs and are subject to change.
All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These
items are not under the control of the Program and/or Aspire since changes in government regulations and labor
agreements cannot always be anticipated. In addition, the Program and/or Aspire are not responsible for (i) any
changes initiated by the passenger after departure; (ii) any errors and/or omissions in the advertising of any travel
components or activities; and/or (iii) any loss or damage caused by the acts or omissions of any third party in
connection with the services provided hereunder.
THE PROGRAM, ASPIRE AND THEIR AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM
LIABILITY FOR INACCURACIES RELATING TO, THE INFORMATION AND DESCRIPTION PROVIDED FOR BY THE
TRAVEL SUPPLIERS (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LOGOS/ICONS, LISTS OF HOTEL
AMENITIES, GENERAL PRODUCT DESCRIPTIONS, HOTEL RATINGS ETC.).
THE AVAILABILITY TO YOU OF ANY TRAVEL PRODUCTS OR SERVICES OFFERED BY THE PROGRAM DOES NOT
CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE PROGRAM,
ASPIRE OR THEIR AFFILIATES. ALL TRAVEL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND. THE PROGRAM, ASPIRE AND/OR THEIR AFFILIATES DISCLAIM ALL WARRANTIES AND
CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND
NONINFRINGEMENT.
Customer Release and Indemnification
You hereby release, and agree to defend and indemnify, the Program, Aspire and our affiliates, and/or suppliers of
the foregoing, and any of the officers, directors, employees and agents of the foregoing from and against any
claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any
kind or nature including, but not limited to, reasonable legal and accounting fees, brought by:
(A) you or on your behalf in excess of the liability described above; or
(B) by third parties as a result of:
1. your breach of these Terms;
2. your violation of any law or the rights of a third party; or
3. your use of this Site.
Acceptable Use
The content and information on this Site (including, without limitation, price and availability of travel services), as
well as the infrastructure used to provide such content and information, is proprietary to the Program, Aspire
and/or our Travel Suppliers and other third party providers. Accordingly, as a condition of using this Site, you
agree not to use this Site or its contents or information for any purpose that is unlawful or prohibited by these
Terms. While you may make limited copies of your travel itinerary (and related documents) for travel or services
purchased through this Site or the Call Center, you agree not to modify, copy, distribute, transmit, display,
perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information,
software, products, or services obtained from this Site or the Call Center. In addition, you agree not to:
1. access, monitor or copy any content or information of this Site using any robot, spider, scraper or other
automated means or any manual process for any purpose without our express written permission;
2. violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures
employed to prevent or limit access to this Site;
3. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately
large load on the Site infrastructure; or
4. deep-link to any portion of this Site (including, without limitation, the purchase path for any travel
services) for any purpose without our express written permission.
You may only use this Site and the Call Center to make legitimate reservations, purchases or requests to purchase
the products or services offered (each, a “Request”) and shall not use this Site or Call Center to make any
speculative, false or fraudulent Requests or any Requests in anticipation of demand. You represent that you are of
sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this
Site or the Call Center. You agree to promptly update your information in order to keep your information current,
complete and accurate. It is a violation of law to place a Request in a false name or with an invalid method of
payment. Please be aware that even if you do not give us your real name, your web browser transmits a unique
Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be
prosecuted to the fullest extent of the law.
Links to Third-Party Sites
This Site may contain hyperlinks to websites operated by third party parties. Such hyperlinks are provided for your
reference only. We do not control such websites and are not responsible for changes to website location, their
contents or your use of them. Our inclusion of hyperlinks to such websites does not imply any endorsement of the
material on such websites or any association with their operators.
No Unlawful or Prohibited Use
As a condition of your use of this Site, you warrant that you will not use this Site or the Call Center for any purpose
that is unlawful or prohibited by these Terms and any other terms, conditions and notices.
Modification of these Terms and Conditions
We reserve the right to change the terms, conditions, and notices under which this Site and/or the Call Center is
offered, at any time, without notice. We reserve the right, in our sole discretion, and without liability, to terminate
your access to all or part of the Site and/or the Call Center, with or without notice, for any reason or no reason.
Personal Information
We seek to use reasonable organizational, technical, and administrative measures to protect your personal
information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you
have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of
your account has been compromised), please immediately notify the Call Center at 1-855-PNC-RWDS (762-7937).
SELLER OF TRAVEL INFORMATION.
Aspire Loyalty Travel Solutions complies with the laws in the states that require registration in order for an agency
to sell or offer to sell travel services:
California* (2122200-50)
Florida (ST39969
Iowa (1253)
Washington (603527613)
*Registration as a seller of travel does not constitute approval by the State of California. Aspire is not a participant
in the California Travel Consumer Restitution Fund.
Governing Law
These Terms and any action or proceeding relating to these Terms or any activity arising from the use of the
Program and/or Site, whether in contract or tort, law or equity, shall be governed by, construed and enforced in
accordance with the laws of the State of Delaware, USA as they are applied to agreements entered into and to be
performed entirely within such state.
Privacy Policy
As user of the Site, you are in control of all your travel-planning. We know you want to remain in control of your
personal information, as well.
The Program and Aspire are committed to protecting your personal information. This Program Privacy Policy (the
"Policy") explains how personal information you provide to the Site is collected and used, as well as offline when
communicating with the Call Center. This Policy does not cover Travel Suppliers, third party providers, distributors,
or suppliers, which may or may not be subject to their own privacy policies. The PNC Privacy Policy (which can be
found on pnc.com) will apply to account and transaction information collected regarding the transactions you
conduct on this site or as part of this Program and provided to PNC when using your PNC account information or
credit or debit cards.
You should read this Policy before you submit any personal information to us. By using the Site, you consent to the
collection and use of your personal information as outlined in this Policy. If you do not agree with the content of
this Policy, you should refrain from using the Site.
Personal Information We Collect and How it is Used
In General. We may collect and store any personal information you enter on the Site or provide to us in some
other manner. Personal information is data that identifies you, and includes (but is not limited to) your name,
business or personal email address, physical address and direct telephone number. You are not obligated to
provide us with any personal information, unless or until you choose to purchase a reservation or engage in other
transactions on the Site. We strive to limit the type of personal information that we collect to information that helps
us accomplish our goal of providing a high level of service for the benefit of our existing and prospective
customers.
Purchases. In order to purchase travel and related services through the Site, you may provide us with certain
personal information such as your name, your credit card number and expiration date, your credit card billing
address, your telephone number, your e-mail address and the name or names of the person(s) traveling (if not
you). We may also ask you for other personal information, such as your frequent traveller numbers. We require
this information so that we can process, fulfill and confirm your reservations and transactions and keep you
informed of each transaction's status. If you are making a reservation for one or more travellers other than
yourself, you will need to make sure that each of these other travellers agrees, in advance, that you may disclose
their personal information to us. For your convenience, we make certain information about your reservation
available to you or other persons authorized by you to receive such information. For example, if you forget your
flight number, you or another person authorized by you may retrieve that information from us after providing
information sufficient to confirm your identity or that such other person is authorized by you to receive that
information.
TSA Secure Flight. Under the Transportation Security Administration (TSA) Secure Flight program most air
passengers are now required to provide their full name, date of birth, and gender (plus redress number, when
applicable) at the time of booking. We will not disclose this information to any third parties other than the
applicable airline(s). If you are making a reservation for travellers other than yourself, you should make sure each
traveller agrees, in advance, that you may disclose their personal information to us for this purpose. Providing this
information is voluntary; however, if it is not provided, you may be subject to additional screening or denied
transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or
intelligence agencies or others under its published system of records notice.
Information Collected Automatically. When you visit the Site, we automatically log generic information about your
computer and your computer's connection to the Internet. This information may consist of items such as device
information, IP address, operating system and browser software information, and the activities conducted by the
user while on the Site. An IP address is a number that allows computers attached to the Internet, such as our web
servers, to know where to send data back to the user, such as the pages of the website the user wishes to view.
We collect this information because it helps us analyze items such as what visitors are likely to click on most, the
way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long
visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers
and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet
Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We also use
session data to help prevent fraud or unauthorized use of our site.
Use of cookies. Cookies are pieces of information, usually a small text file that a site transfers to your computer's
hard drive and resides there for record keeping purposes. Cookies can make the Web more useful by storing
information about your preferences on a particular site. Cookies are only read by the server that placed them, and
are unable to do activities such as run programs on your computer, plant viruses or harvest your personal
information. The use of cookies is an industry standard and very common on the Internet. Cookies allow us to
serve you better and more efficiently by retrieving information previously entered by the user, such as e-mail
addresses and zip codes thereby personalizing your experience at the Website. Cookies in and of themselves do
not personally identify users, although they do identify a user's computer.
The blocking of website cookies may disable certain features on the Site and may make it impossible to purchase
or use certain services available on the Site. Please note that it is possible to block cookie activity from certain
websites while permitting cookies from sites you trust.
Disclosure of Personal Information
When you reserve or purchase travel services through the Site, we provide to the airline, hotel, car-rental agency,
travel agency or other involved third party provider, distributor, or supplier only that portion of your personal
information that is needed for the successful fulfillment of your travel arrangements. We book most of our travel
services through the GDS (Global Distribution System), and in doing so must provide certain of your personal
information to them (as we would with any other GDS we now use or may use in the future). We use non-
personally identifiable information in aggregate form to build higher quality, more useful online services by
performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by
measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical
information based on this data to suppliers, advertisers, affiliates and other current and potential business
partners. We may also use such aggregate data to inform these third parties as to the number of people who have
seen and clicked on links to their websites.
We may also share your personal information with other companies or individuals in the following instances:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to
defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or
waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected
illegal activities; to protect and defend the rights, property, or safety of the travel provider, our
customers, or others; and in connection with these Terms and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or
in the unlikely event of bankruptcy.
International Transfers of Personal Information
The Site is operated in the United States and, depending on your country of residence, the submission of personal
information to the Site may involve some transfer of personal information to the United States. You should be
aware that privacy laws in the United States may not provide protections equivalent to those of your country of
residence. We have taken steps to ensure that appropriate levels of protection necessary to maintain the security
and quality of your personal information are in place and that any transferred data is processed only in accordance
with this Policy.
