Lockout, Towing, and Emergency Roadside Assistance Terms and Conditions
As a member of AutoVantage Gold, you or any member of your immediate family residing in your household will be covered
for up to three (3) emergency assistance events or authorized reimbursements per membership year, up to a maximum of
$80 allowance per disablement, for any combination of emergency tow service, emergency roadside assistance, and lockout,
provided that:
Coverage Includes:
1. You or any member of your immediate family residing in your household is the driver or a passenger in the vehicle at the
time of disablement. Immediate family includes spouse, domestic partner, dependent children living at home or away at
college, fiancé(e), or parent of member.
2. The disabled vehicle must be a self-propelled, four-wheel vehicle, designed, licensed, and used for private on-road
transportation, and includes only those trucks with a carrying capacity of up to 2,000 pounds, subject to the exclusions
noted below.
3. Lockout service provides access into the vehicle or home. It does not include key extraction or key duplication
or lock repair.
4. AutoVantage Gold covers up to three (3) emergency assistance events per membership year. Only one disablement during
any consecutive 7-day period will be allowed. If additional emergency assistance is requested, service will be dispatched,
but the member will be fully responsible for all charges incurred, and the charges are not reimbursable.
Non-Reimbursable Items:
The purpose of the towing and roadside assistance benefit is to provide service in emergency situations.
The following are not considered emergency situations and are therefore not covered for
reimbursement:
1. All parts, labor, and supplies provided while at an auto repair shop or service station, or towing to a second destination.
2. Service for taxicabs, tractors, boats, commercial vehicles, dune buggies, vehicles used for competition, stolen vehicles,
unlicensed/unregistered vehicles, illegally parked or impounded vehicles, or any vehicle in tow.
3. Any and all taxes, fines, or ambulance charges.
4. Rental of towing equipment (e.g., trailers or hitches).
5. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal
parking or other violations of law, or towing by other than a licensed tow provider, service station, or garage.
6. Installation or removal of snow tires, repairs to studs, mounting and dismounting of snow chains, or de-icing frozen locks.
7. Repeated service calls for a vehicle in need of routine maintenance or repair.
8. Snow removal from or around vehicle.
9. Vehicle storage charges, cost of parts and installation of products, materials, impounding, and additional labor relating
to towing.
10.Members are not permitted to have multiple memberships in AutoVantage Gold and related services/products.
If you do obtain more than one active AutoVantage Gold or related service membership in error, each eligible
disablement will only be covered once, subject to the limits described in this Benefits Guide.
Benefits are not available if disablement is due to an act of God (e.g., tornado, flood, hurricane, blizzard), war, fire,
insurrection, riot, etc. During other extreme weather conditions, there may be some delay before help can reach you.
If AutoVantage Gold cannot assure timely dispatch of emergency service, you have the option of using your own service
provider after receiving a referral number from AutoVantage Gold.
Reimbursement Procedures:
To receive a refund for preauthorized emergency service that you pay for/arrange, please provide the following information
for verification records: a legible, original, pre-printed, itemized receipt showing the name, address, and telephone number of
the commercial garage, service station, locksmith, or other licensed repair facility providing the service, detailing the date of
disablement and amount charged for emergency towing/wrecker/road service/lockout, and describing in detail the cause of
the disablement, along with your name, referral number, address, and membership number. All components listed above are
required to accept your claim and should be mailed for reimbursement consideration to: AutoVantage Gold, c/o Road
America Motor Club, 7300 Corporate Center Drive, Suite 601, Miami, FL 33126.
Claims must be filed within sixty (60) days of disablement. You must be an active member at the time of disablement and
at the time the reimbursement claim is received by our Reimbursement Department in order for the claim to be considered.
NOTE: Our service facilities, including the emergency road and towing service providers, are independent contractors and are
not employees of AutoVantage Gold, Trilegiant, or their affiliates, and accordingly all such companies and their employees
and agents assume no liability for any losses or other damages arising out of the actions of or the services provided by such
independent service providers. Any claims for losses or other damages to the property or person of a member or other
individual must be filed against the independent service provider.
All 24 Hour Roadside Assistance services are provided by Brickell Financial Services Motor Club, Inc. dba Road America Motor
Club, administrative offices at 7300 Corporate Center Drive, Suite 601, Miami, FL 33126. For Mississippi and Wisconsin
customers, services are provided by Brickell Financial Services Motor Club. For California customers, services are provided by
Road America Motor Club, Inc. Services may vary to conform with the laws of your state and restrictions may apply. Services
such as lockout, emergency towing, and roadside assistance may vary to conform with the laws of your state.
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