NAIC Model Laws, Regulations, Guidelines and Other Resources—April 2011
COLLISION DAMAGE WAIVER MODEL ACT
Proceeding Citations
Cited to the Proceedings of the NAIC
© 2011 National Association of Insurance Commissioners PC-728-1
Section 1. Title
This title was also used for an earlier NAIC model which sought to regulate the use of the collision damage waiver by
requiring a license for companies issuing a collision damage waiver and requiring the filing of contracts and rates with an
unspecified agency. The model did not define rental car collision damage waivers as insurance. 1986 Proc. II 175-179.
Section 2. Scope
The Market Conduct Surveillance (EX3) Task Force further examined the issue of rental car supplementary insurance
coverage in 1989, to consider how the NAIC should attempt to prevent unfair and deceptive practices. The most common
supplementary coverages offered are excess liability protection, personal effects coverage and personal accident insurance.
The abuses identified in the report prepared by the Subgroup on Rental Car Insurance were: unfair or deceptive conditions,
complaint avenue unavailability, unreasonable pricing methods and lack of professionalism at the merchandising location.
The alternatives discussed by the subgroup were direct regulation of rental car agents as insurance producers, regulation in the
area of rate control, removal of restrictions present in the coverage, rolling all the add-on coverages into the base price, and
prohibiting the sale of the products in conjunction with rental car agreements. In the absence of a showing by rental car
companies that a public good is served by allowing these coverages, the subgroup decided they will prohibit the sale of
supplementary insurance coverage. 1989 Proc. II.
Section 3. Purpose
The subgroup on rental car insurance attempted to respond to the growing list of complaints concerning the collision damage
waiver and other options being offered by car rental companies. The reported abuses included high rates, hard-sell and scare
tactics used upon consumers, failure to advise customers of alternatives to the coverage being offered, exclusions from
coverage and deceptive advertising of rates. 1988 Proc. I 145-147.
The first solution proposed to the growing problem of auto rental company complaints was to specifically include the
contracts within the definition of insurance to ensure fair treatment of citizens who purchase them. Since collision damage
waivers are not subject to regulation by state insurance departments, their rates are not subject to provisions prohibiting
excess rates, nor to insurance trade statutes prohibiting misrepresentation and false advertising. 1985 Proc. I 175.
The industry advisory committee expressed the opinion that the model act adopted in June of 1986 to regulate collision
damage waivers did not correct most of the abuses recognized. The advisory committee suggested the best approach was not
to attempt to regulate the collision damage waiver as insurance, but to change the law of bailment as it pertained to car rental
companies. By restricting the car rental company’s recourse for damages, the rental company would be required to assume
the risk of damage to their rental vehicles as part of their normal business expense. These expenses consequently would be
reflected in the daily/weekly rental car rates. 1988 Proc. II 188-189.
The subgroup on rental car insurance considered but did not act upon the suggestion that the NAIC adopt a resolution that all
automobile insurance policies providing for collision coverage, include as standard the same coverage for rental vehicles.
The subgroup considered the issue of whether a resolution for universal coverage as proposed did not in effect result in non-
renters of automobiles subsidizing those who rent. Though there would be an element of subsidization, the extent was
unknown. 1988 Proc. I 131.
Section 4. Definitions
An early report when the NAIC was first discussing the collision damage waiver defined it: “In standard rental contracts there
is a provision under which the bailee/renter may, upon payment of a charge in addition to the basic rental charge, exonerate
himself from damage which may be done to the vehicle resulting from collision, upset or other acts described in the
agreement. This is the “collision damage waiver”. 1985 Proc. I 173.