Excire Foto 2024 Quickstart 3.0

Excire Foto 2024

Quickstart

Version 3.0, September 2023

2
Index
What is Excire Foto? - The highlights 4
Basic functions 4
User interface overview 4
Create the first and additional databases 5
Important initial settings 6
Note on upgrading from older Excire Foto versions 6
Adding photos in Excire Foto 7
Resuming the import after an interruption 7
Synchronizing - adding new photos to an existing folder 7
Assign keywords automatically and manually 8
Creating and using a keyword hierarchy 9
View and edit photo metadata 9
EXIF data 9
Change Capture Date 9
GPS data 10
Transfer GPS data from one photo to another 10
IPTC data 10
Using IPTC profiles 10
Narrow down the current view by using the filter bar 10
Various search functions 11
Free text search w. X-Prompt AI 11
Find Duplicates 11
Edit search result with the flag assistant 13
Find people 17
Find by keyword 19
Find faces 20
Find similar photos 21
Find by GPS 22
Advanced evaluations with Excire Analytics 23
Collections and slideshow 24
Slide show settings 24
Arrange photos manually 25
Workflow-Examples 25
Frequently Asked Questions 26

Support 26

What is Excire Foto? - The highlights

Excire Foto is the most innovative AI-based software for perfect photo management

on Windows or macOS. Automatic image analysis and tagging, numerous intelligent

search functions and the integrated duplicate ﬁnder help the user to keep order and

ﬁnd the photos you are looking for. Excire Foto is not only fun to use, it saves a lot of

time that can be better spent on the creative side of photography.

In the latest version "Excire Foto 2024", in addition to a further improved AI and AI

free text search, GPS search, a slide show function with numerous conﬁguration

options and other improvements were added.

The previously separate extension Excire Analytics is now an integral part of Excire

Foto and is used to perform various interesting statistical analyses based on the

metadata from the photos.

Basic functions

User interface overview

The user interface is divided into a left column, where the folder navigation is located

and search results and collections can be displayed.

To the right is the grid view with thumbnails of the photos. By double-clicking on a

photo, it can be displayed in a larger preview view up to a 1:1 enlargement.

The right column contains detailed information about the selected photo such as

histogram, keywords and metadata. Below that you will find the keyword hierarchies

of the keywords assigned by Excire Foto. But also user-defined keywords can be

created hierarchically. By selecting keywords, you can navigate directly to the photos

with the corresponding content.

At the top between the menu and the photo grid is the filter bar. Here, various criteria

can be selected to narrow down and sort the current photo display.

The various search functions of Excire Foto can be accessed via the buttons above

the right column of the screen.

Create the ﬁrst and additional databases

During installation, Excire Foto asks for a directory in which to create the default

database.

In fact, this directory will later store not only the database file, but also other data

such as thumbnails, preview images and the program cache (temporary storage).

These data can consume some disk space over time, so it makes sense to make

sure that there is enough free space on the selected hard disk.

The Excire databases require about 250 MB of hard disk space for 100,000 photos.

The preview memory is then about 25 GB at the highest quality, and when a preview

is generated for each photo.

Moving the default database to another hard drive

It is also possible to manually move the database to another hard disk afterwards. To

do this, Excire Foto must be closed and the selected directory with the required files

and subdirectories must be moved to the new location. The next time Excire Foto is

started, it will detect the missing database and ask where to create a new default

database. If you select the new location of the folder here, the database will be

opened from this location from now on.

These files and folders must be moved in the process:

• 1to1.exfoto

• previews.exfoto

• thumbnails.exfoto

• excire_foto.local.db

• excire_foto.local.db-shm (if existing)

• excire_foto.local.db-wal (if existing)

• backend.db

• backend.db-shm (if existing)

• backend.db-wal (if existing)

Additional databases

For some photographers it may be useful not to manage all photos in a single

database. They can create an additional database in the selected directory via the

menu command "File -> Choose folder for new database". Via "File -> Open

database folder" it is then possible to switch between the existing databases. To do

this, the program is automatically closed brieﬂy and reopened with the selected

database.

Important initial settings

Before the ﬁrst photos are read into the database, it should be ensured that the

program settings correspond to the user's intentions. While it is possible to change

the settings at any time, in some cases this can result in the need to re-analyze

directories, which can add additional time that may be unnecessary if the possible

settings are considered in advance.

While the default settings meet the needs of most users, Excire Foto is used by very

different types of photographers, so we have provided additional ﬂexibility via the

settings.

In the Excire Foto -> Preferences menu, various settings can be made via the

different theme tabs.

Before importing photos for the ﬁrst time, these settings are important:

In the "Add" tab, you will ﬁnd the option to enable reading of PSD ﬁles created with

Adobe Photoshop. The default setting is "off", as this slows down the process of

reading in folders.

Under "Collections" there is an option to set the quality of compression for the

preview images. The size of the previews that Excire Foto generates is always

1280x720 pixels. If this resolution is not sufﬁcient, the 1:1 preview can be activated.

This option is always available in the preview, but is usually generated only after

conﬁrming a demand, because 1:1 previews consume signiﬁcantly more disk space

on the hard disk where the Excire Foto database is stored.

This request can be disabled in the settings. In addition, the 1:1 preview image can

then be used as the default preview image. However, this may delay the quick

browsing of photos a bit, since the larger ﬁle has longer loading times than the

smaller preview version of the photo.

In the "Metadata" tab, you can set whether Excire Foto should always save the

metadata in sidecar ﬁles in XMP format when the "Save metadata" function is

selected from the menu. This is a special case, as normally XMP ﬁles are only used

for raw formats; for JPG and TIF ﬁles the metadata will be saved directly in the image

ﬁle. Users who want to exchange metadata between Excire Foto and the Capture

One image editor must enable the "Always use sidecar ﬁles" option, otherwise

Capture One will not read the metadata.

Note on upgrading from older Excire Foto versions

If you have already used Excire Foto in an older version, an update of the existing

database will be performed the first time you start Excire Foto 2024.

It is recommended to create a backup of the database beforehand. It is not possible

to switch to a previous version of Excire Foto with this database afterwards.

Since the automatic keyword recognition with the help of AI has been significantly

improved again in Excire Foto 2024, you can select during the update whether the

existing AI keywords should be reassigned by the new AI.

Manually assigned keywords will not be changed.

Adding photos in Excire Foto

After the most important basic settings have been made, the actual construction of

the photo archive begins by adding photo folders from the hard disk in Excire Foto to

the database.

To do this, click on the "+Add" button in the left column of the screen and select a

directory. This can be directly added to the database with all its subfolders. The

photos are not only added, but also analyzed and automatically tagged with the help

of artificial intelligence (AI).

This process may take some time, but only once. For large photo collections, it can

make sense to let the process run overnight.

We also recommend running a test with a smaller set of photos first to get a feel for

how long it takes to load and analyze the photos. This is highly dependent on the

speed of the system used consisting of computer hardware and hard drives, as well

as their connection. Photos can also be added from external hard drives or data

servers on the network (NAS systems).

When adding photos to the database, the original files remain unchanged in

their location.

Excire Foto creates reduced preview files in the database, so that the photo archive

can be searched and displayed even when external hard drives are not currently

connected.

The progress of the import process is indicated by a progress bar. If you click on this

bar, more details are displayed, and it is possible to cancel the process prematurely.

Data that has already been collected is retained, so that you can continue adding and

analyzing it later.

Resuming the import after an interruption

To continue the process after an interruption, right-click on a folder name and ﬁrst

select "Analyze" to ﬁnish analyzing the photos that have already been added.

Then select "Synchronize" for the folder to add and analyze any missing photos.

Synchronizing - adding new photos to an existing

folder

If you save new photos in an existing folder, it must be synchronized in Excire Foto in

order to include and analyze the new photos.

To do this, right-click on the name of the folder in the folder navigation and select the

"Synchronize" command.

A dialog box will now appear in which you can set whether subfolders should also be

searched, whether any existing keywords should be read from the ﬁles or whether an

IPTC proﬁle should be assigned.

Afterwards a security question appears, which should be read carefully, before

you answer it with No or Yes!

The question is whether you want to remove unavailable folders and photos from the

Excire Foto database during synchronization.

This is useful if the contents of the folders have changed due to moving and deleting

photos. These will then be removed from the original folder in Excire Foto, as they

are no longer accessible there.

However, if you are synchronizing a folder on an external hard drive that is not

currently connected, clicking "Yes" would mean that all folders on that hard

drive would be removed from the database!

Assign keywords automatically and manually

As photos are added, Excire Foto automatically analyzes them and, with the help of

artificial intelligence, assigns appropriate keywords to the photo in terms of content

and photographic criteria.

For example, the photo of a dog can be automatically associated with the keywords

"pet", "dog", "mammal" and "animal". But also with "bright" and "contrasty" from the

category of photography keywords.

The user has no influence on the initial assignment of the keywords by the artificial

intelligence. Subsequently, however, the keywords can be supplemented by own

keywords and unwanted or inappropriate keywords can be removed from the photo.

To do this, select one or more images in the image overview and then edit the

keyword field in the right column.

Clicking the small cross next to a keyword removes it from the photo.

New keywords can be assigned by entering a keyword in the field above the

keywords. Keywords that have already been created are suggested for selection

during the typing process, so that similar keywords are not created unintentionally. By

clicking the plus symbol, a new, user-defined keyword is created.

Keywords that are already included in the AI keyword hierarchy of Excire Foto are

displayed with a blue frame, user-defined keywords are displayed with a gray frame.

Behind keywords assigned by the AI, a number is displayed (0.01 - 0.99) indicating

which certainty (level of probability) the AI assumes for this keyword.

Keyword confirmation

You can confirm AI keywords by clicking the checkmark in front of the keyword. This

causes these keywords to be treated as manually assigned keywords and the photos

to appear at the front of the results display when searching for these keywords.

Creating and using a keyword hierarchy

In the right column, Excire's own keyword hierarchy and the hierarchy of user-defined

keywords are displayed one below the other and can be expanded and collapsed.

In the Excire Foto keyword hierarchy, only the keywords that have already been

assigned to one or more photos during the analysis are displayed. It is not a

complete list of all keywords available in Excire Foto.

The Excire Foto AI keyword hierarchy cannot be modified by the user.

The situation is different with the user-defined keyword hierarchy. Here, any number

of keywords can be added and created in the form of a custom hierarchy.

Important: A user-defined keyword hierarchy must be created in advance before the

keywords are assigned to photos. Once keywords have been created, they cannot be

subsequently arranged in a hierarchy.

To add a keyword to the user-defined hierarchy, right-click on an existing keyword

and select "Create keyword". The new keyword will then be placed under the

selected keyword in the hierarchy.

View and edit photo metadata

In the right column of the screen, the metadata for the photo is displayed and can be

edited by clicking on the pencil icon.

This opens the dialog for editing the metadata, where the fields for contact, content,

shot and copyright can be filled in. This can also be done using a pre-defined IPTC

profile that can be assigned to the photo.

The metadata view is divided into EXIF data and IPTC data categories. You can find

the toggle switch in the left column of the metadata window.

The display and maintenance of EXIF data is again divided into different views: By

clicking the corresponding tab above the display, you can switch between General

and GPS Data.

EXIF data

The EXIF data display contains technical data about the image such as camera

model, exposure time, aperture and the date the image was taken.

Change Capture Date

You can find the capture date at the very bottom of the EXIF data display in the

metadata editor.

There you can set a shooting time consisting of date and time for a photo.

Afterwards you have to click on Save to finally apply the data. This way you can also

change the capture date and time for several selected photos at once. To do this,

activate the checkmark under "Apply to all" before saving.

GPS data

In the GPS tab, you can display or edit the GPS coordinates for a photo.

The GPS coordinates can be entered in a text field with latitude and longitude.

Alternatively, it is also possible to select the location in a map view.

You can move the map section as you like and zoom in or out. As soon as you click

on a location, the coordinates are automatically transferred to the text field.

The dialog must be confirmed with Save to save the changed coordinates.

GPS data can be used for GPS search in Excire Foto.

Transfer GPS data from one photo to another

If you have a photo that already contains the GPS data and you want to transfer it to

one or more other photos, there is an easier way than using the metadata editor.

To do this, select the photo with the GPS data and click on the "Copy GPS metadata"

button in the right column under Metadata. Then select all photos that should get the

same GPS coordinates and click on the button "Paste GPS Metadata".

IPTC data

In the IPTC data category, you can store information about the shot, such as the

photographer's contact details, content description, location of the shot (in text form),

and copyright information.

Using IPTC proﬁles

The File - IPTC Profile Manager command allows you to create and modify IPTC

profiles, which can then be assigned to one or more photos.

This is possible in two ways:

1. when editing the metadata

2. directly when adding the photos when importing a new folder or synchronizing.

If you use IPTC profiles to fill the metadata, it is easier to update the data later by

simply changing the IPTC profile. All changes are automatically applied to the images

that have the corresponding IPTC profile assigned.

Narrow down the current view by using the ﬁlter bar

Above the gallery view is the filter bar, which can be used to limit the set of displayed

photos by various criteria.

This filtering always refers to the currently displayed photos that were selected by

selecting one or more folders in the folder navigation of the left column or by clicking

on "All photos" under Database.

If the filter options are not visible, the filter toolbar can be expanded by clicking on the

small triangle.

There is the possibility to filter by star rating, by color markers and by selection or

rejection flags. Furthermore, it is possible to filter by metadata such as camera, f-

stop, exposure time or focal length. Additional metadata fields can be activated for

the selection via the program settings.

Furthermore, the shooting date can be restricted, e.g. by year, month or a specific

day.

The sorting of the display can be done either by the file name or by the recording

date, and in ascending or descending order. Since Excire Foto 2024, sorting via the

aesthetics rating of the photos is also possible.

Finally, there is a free text field "Search", which restricts the display with respect to

the file path and name. For example, you can enter parts of the file name like "JPG"

or "Italy" to find corresponding photos. This field does not search the metadata

contents, but refers exclusively to folder and file names.

Various search functions

Below are the different search options of Excire Foto.

Free text search with X-Prompt AI

Via the "X-Prompt AI" search, it is possible to search for photos by entering any text

with the help of artificial intelligence.

This search is independent of keywords and is based purely on how one would

describe an image.

This allows creative entries such as "Romantic mood at the lake" or similar

descriptions that go beyond a pure keyword entry.

The result of this search can then be further refined and narrowed down, for

example, using a keyword search. But the reverse is also possible.

By clicking on the cogwheel symbol, the search options can be set, for example,

whether the entire database or the currently displayed photos should be searched,

how many photos should be displayed in the result and how strict the search should

be.

When entering text, you can also switch between German (DE) and English (EN).

Find Duplicates

With the help of the duplicate ﬁnder it is possible to ﬁnd photos that are duplicate or

multiple in the archive and mark them for deletion if desired.

For all dialog elements there are tooltips that appear as soon as you move the

mouse pointer over the corresponding element. This is important because they often

contain important explanations.

We distinguish three types of duplicates in the Duplicate Finder:

a) Exact duplicates: These are photos or ﬁles that are binary identical. Since this

requires checking each ﬁle again, this duplicate search takes longer. It also requires

access to the original ﬁles. This means that external hard drives must be connected

in order to ﬁnd exact duplicates on them.

b) Near duplicates: These are photos that are visually similar. The degree of

similarity can be adjusted by a slider. The stricter the setting, the more you will ﬁnd

almost exact duplicates. Here you can optionally choose between a faster or a more

accurate search algorithm.

Variant b) is therefore our standard recommendation for duplicate search.

c) Sequences or bursts: These are photos of a sequence whose shooting date may

differ only by a certain duration, which can be set. This function is also useful when

photos differ because they have been edited or developed differently. Since the

capture date is identical for these photos, you can thus ﬁnd different variants of a

photo (different white balance than the raw, B/W, etc.).

Edit search result with the ﬂag assistant

The duplicates found can be edited using the ﬂag assistant, which helps to mark

duplicates that are no longer needed with a rejection ﬂag (deletion ﬂag) and then

delete the photos permanently. Alternatively, the "Accepted" ﬂag is used to positively

mark photos and then delete the unmarked duplicates.

By default, the settings that are easiest to use are displayed at the top of the dialog.

These include:

• Reject all photos except RAW - (sets a rejection marker for all other formats

except RAW).

• Reject all JPGs whose shortest side is smaller than (value can be set in

pixels) - sets a reject marker for resized JPGs (for example, photos used for

the web or email)

• Accept all RAW/JPG pairs (sets an "Accepted" ﬂag instead of a reject marker)

• Accept the JPG with the highest resolution (can also accept RAW ﬁles)

As an alternative to the default settings, the advanced settings can also be used to

have more detailed selection options. Here you can ﬁrst determine whether the

Accept ﬂag or the Reject ﬂag should be used.

Then settings for non-RAW formats (JPG, PNG, etc...) can be made separately from

the settings for RAW formats.

Selection criteria can be size or age of the ﬁle or also the rating with star markers. In

case of exact duplicates, a distinction based on parts of the ﬁle name with wildcards

can also be selected (for example, "*web.*").

Before executing the automatic ﬂag settings, it is also possible to select whether

existing ﬂags should be overwritten or retained.

Important:

The ﬂag assistant does not automatically delete photos, but only marks them with

appropriate ﬂags, which can then be used to select for the deletion process.

Advanced settings for Near-Duplicates:

Advanced settings for Exact Duplicates:

Find people

With the help of the Find People function you can ﬁnd all the photos of a certain

person in the database.

To start the search, select a photo in the library that contains the person you are

looking for.

Then click the “Find people" button in the upper right corner of the search bar.

The search dialog opens, in which the marked photo is displayed and the face is

framed with a box. If there are several faces, click on the one of the person(s) you

are looking for to select it. It is also possible to search for photos with more than one

person.

The ﬁlter options can be used to narrow down the search, for example to photos in

which the person you are looking for is smiling or has their eyes open.

In addition, keywords can be speciﬁed to further reﬁne the search.

Search options can be speciﬁed in the lower section of the search dialog. These

options concern the degree of similarity with the searched person, the maximum

number of search results (from 10 to a maximum of 50,000) and whether the search

should be performed in the entire database, only in the currently displayed photos or

in speciﬁc folders or collections.

Find people results can then be transferred to a collection and tagged with the

person's name. Or you can assign a keyword with the person's name to the photos

so that you can ﬁnd them later using a simple keyword search.

Find by keyword

The keyword search is called up via the corresponding search button in the top right-

hand corner and allows you to select a combination of keywords that must match the

photos you are looking for.

Both the automatically assigned keywords and the user-deﬁned keywords are

available for selection.

This way you can quickly ﬁnd photos related to speciﬁc topics and content. And you

will be surprised what you can ﬁnd in the photo archive.

In the search options, as in all searches, you can set whether the search should refer

to the entire database, the current view or speciﬁc folders and collections.

Find faces

The search for faces is called up using the "Find faces" button. In the search dialog

you can select different criteria in levels - the number of faces in the photo, the age of

the persons, whether the persons should be male or female, the eyes should be

open or closed and whether they should smile or not. If these properties are not

important in the search, you can leave them disabled.

Find similar photos

To search for similar photos, you must ﬁrst select a photo as a template. Then you

can call the search dialog via the button.

Among the search options, the distinction between two types of similarity search is

important:

1. content (searches for photos with similar content).

2. color (here the similarity is determined by the color distribution in the image)

Furthermore, the similarity limit can be set from strict to loose in values from 1 to 100,

which leads to different search results.

Find by GPS

After clicking the "Find by GPS" button, a selection dialog box opens in which you

can enter the starting position of your search.

For this purpose, you can enter the GPS coordinates, specify a location via the list

selection or mark a point on the map.

In addition, you select a radius as a radius for the search and specify whether the

search should be performed over the entire database or only a subset of the photos.

The maximum number of results can also be limited.

Using the "+" and "-" buttons in the map view, you can zoom in and out as desired.

By keeping the mouse button pressed, you can move the map section.

Advanced evaluations with Excire Analytics

With the the extension Excire Analytics, detailed analyses of the photo inventory can

be performed based on the metadata.

Examples would be:

• with which camera or lens you have taken the most photos

• what your favorite subjects are and what you use to photograph them best

• with which settings or which camera-lens-combination you have taken your

best rated pictures

• which lens is particularly suitable for which motifs, e.g. portraits

• which lenses you should take with you on your trip and what you can safely

leave at home

• in which photo genre you are particularly good

• up to which exposure time your telephoto still takes good pictures

• which camera or lenses you hardly use at all and therefore could sell

Excire Analytics is unlocked with an additional license key after purchase. An

additional download is not necessary. The license key is entered in the same ﬁeld

where the license for the full version of Excire Foto is entered. The license is bound

to the e-mail address entered during the purchase.

There is separate documentation on how Excire Analytics works, which can be

downloaded here:

https://shop.excire.com/downloads/excire-foto/ExcireAnalytics.pdf

Collections and slideshow

Photos can be arranged in collections and displayed on the screen in the form of a

slide show.

To do this, you assign any photos from different folders to a collection.

A collection contains only a reference to a photo, not an independent copy of the

photo. This way, photos can be assigned to multiple collections without storing

additional files on the hard disk.

If you also want to physically store the photos of a collection in a shared folder on

your hard disk, this is possible by right-clicking on the export function.

To create a collection, click on the plus button under Collections. Alternatively, it is

also possible to create groups to which several collections can be assigned. This way

you can arrange your collections in two levels to have a better overview.

The arrangement of groups and collections can also be changed later by drag & drop

with the mouse.

A collection can be opened as a slide show by right-clicking and played on the

screen.

Slide show settings

By right-clicking on a collection, you can set the title of a slideshow and open the

start screen of the slideshow.

However, there are other settings for the slideshow that can be found in the program

settings.

These can be set via the menu Excire Foto -> Preferences and there in the tab

"Slideshow".

The start screen of the slideshow also displays the keyboard shortcut, which can also

be used to access the settings.

In the preferences you can set the display duration of the photos, the duration and

type of transition between photos. The slideshow can also be played in a random

order, once or as a continuous loop.

Finally, the color of the background and the text can be set.

These settings (with the exception of the title) apply across the board to all

slideshows, but can be changed at any time.

Arrange photos manually

Unless the random order of the photos has been activated, the photos are played in

the order in which they are arranged on the screen. The photos can be arranged in

any order by dragging and dropping them with the mouse. This user-specific order

remains in the collection until it is changed again or the sorting in the filter bar is

changed to another criteria.

Workﬂow-Examples

Common use cases from our users include:

Navigating through the photo collection based on content.

With the automatically assigned keywords, one can navigate through the photo

collection based on content, ﬁnding many old treasures and awakening beautiful

memories. This often directly generates new ideas for creative photo projects.

Find and delete duplicates

Find duplicates is one of the most popular features in Excire Foto. Duplicate photos

can be easily found in the archive and the unnecessary versions can be deleted.

Editing variants or almost identical images from series shots can also be selected

and deleted. This creates space and order on the hard drives.

Add automatic keywords and create your own keyword hierarchy

After automatic keywording by the artiﬁcial intelligence in Excire Foto, it is much more

fun to dive deeper into the photo collection and add your own keywords to the AI

keywords. After all, the AI can't know what the occasion was for a particular group

photo.

Searching for people and assigning names

Which leads directly to the next common use case: Finding people in the photos and

assigning names. Since Find People in Excire Foto works on the basis of an example

photo, many users proceed by searching for a person with an example and then

tagging all found photos with the person's name as a keyword. This way, people can

be easily retrieved later using the keyword search.

Select and rate images after vacation

With the help of the quick image viewer, you can easily view your photos in Excire

Foto after your vacation and rate the best pictures with a star mark, while

unsuccessful snapshots can be deleted directly from the hard disk again. To select a

photo, ﬁrst click on the folder with the vacation pictures and then double-click on the

ﬁrst photo to start viewing. With the arrow key you can easily switch to the next

picture or quickly switch between two pictures for comparison. The number keys 1-5

assign star ratings (0 deletes them again).

Create photo books and family albums

Often, occasion-related collections are also created using the search functions in

Excire Foto.

For example, you can create a collection for a family member's birthday album or

your daughter's wedding album, and then gradually ﬁll this collection using various

searches. Search results can be easily assigned to an existing collection by right-

clicking. In the end, the photos can be exported to a shared folder for easy photo

book creation.

For this task, GPS search can be used well, too, when it comes to ﬁnding photos

from a certain region and retracing a travel route. Or to document the changes of a

place over the years that one has visited again and again.

Search and export photos for social media

The export function can also be used to output the best photos, which you have

selected with the help of the search functions and the star ﬁlters, for use in a web

gallery or on social media in a smaller resolution. To do this, simply specify the

desired image resolution when exporting and output the photo in the selected

directory for this type of photos (e.g. "Photos for Facebook").

Frequently Asked Questions

We receive many support questions about Excire Foto every day. We have therefore

published the answers to the most frequently asked questions in our help center:

https://support.excire.com/portal/en/kb/excire

You can also create a support ticket from there if you do not find the answer you are

looking for.

Support

How to contact our support in different ways you can ﬁnd in this article:

https://support.excire.com/portal/en/kb/articles/how-can-i-contact-customer-support

In order to be able to analyze technical problems, it is helpful for us if you use the

"Send error report..." function from the help menu, because this way we also receive

the technical log ﬁles from the program.