Humana Spending Account Card
Frequently Asked Ques0ons
Thank you for choosing Humana for your Medicare coverage! Whether your plan includes a
Healthy Op<ons, over-the-counter (OTC) or Flex allowance, you’ll access your benefits through
the Humana Spending Account Card. Here are some <ps to help you get started.
Getting Started
When will I receive my new
card?
Not everyone will receive a new card. If you currently have
a Humana Spending Account Card, hold onto it. You will
not be receiving a new one.
If you do not currently have a card and will be receiving
one as part of a change in your plan, cards generally arrive
in the weeks before your new plan's start date.
You will not lose any funds if your card arrives after your
plan starts. You must activate your card before you use it
for the first time.
How do I activate my
Spending Account Card?
You can activate your card online at
HealthyBenefitsPlus.com/Humana or by using the Healthy
Benefits+ mobile app.
You can also call 855-396-0691 (TTY: 711) and enter the 16-
digit number located on the front of your card.
All three options are available 24/7.
How can I find retailers who
will accept my card?
You can find participating stores in your area by using the
Store Finder on the Healthy Benefits+ mobile app or on
HealthyBenefitsPlus.com/Humana. Not all retailers
participate in the programs, so it is important to check.
How can I check my
balance?
You can check your balance 24/7 by visiting:
• Quick Balance Check on
HealthyBenefitsPlus.com/Humana – no login
required
• Healthy Benefits+ mobile app
• MyHumana.com
Your allowance amount is available in your Summary of
Benefits document on MyHumana.com. See the section
"More Benefits with Your Plan."
If I have allowance benefits
added or removed during
the plan year, will I get a
new Humana Spending
Account Card?
Hang onto your card if you currently have one. You will
continue to use your same card. Keep your card even if the
balance reaches zero, because it will be reloaded with your
future allowances.
If your previous plan did not include a Humana Spending
Account Card, activate your new card as soon as you
receive it in the mail.
How do I request a
replacement card?
If you are currently registered on the Healthy Benefits+
mobile app or website, you can request a new card two
ways.
Via the Healthy Benefits+ mobile app:
• Select Replace Card from the menu in the top corner of
the screen
• Enter your address and submit
On the web:
• Log onto HealthyBenefitsPlus.com/Humana
If you are not currently registered online or through the
app, you can order a replacement card by calling an
automated system at 855-396-0691 (TTY: 711).
Making a Purchase
When paying at the store,
should I swipe my card or
scan it?
For fastest in-store checkout, ask the cashier to scan the
barcode on the back of your card. If that is not possible,
swipe the card.
How do I use my card to pay
my utility bill?
With your Healthy Options allowance, you can pay for
eligible services through approved providers. This includes
monthly living expenses like rent, mortgage, phone service,
home heating and electric.
For the fastest processing option, pay directly on the
provider’s website – just make sure they accept Visa.
You also may be able to pay these bills online at
HealthyBenefitsPlus.com/Humana or with the
HealthyBenefits+ mobile app. A fee applies.
For details, including eligible services, see your Evidence of
Coverage document on MyHumana.com.
My Spending Account Card
isn’t working. What can I
do?
Check the following:
• Is your card active? This information can be found on
your program website or mobile app and clicking
on Your Cards under Account Settings.
• Are you shopping at a participating retailer? To confirm
you were shopping at a participating retailer, visit
the Store Finder page on your program website or app.
• Are you buying approved products? To see if a product
is approved, scan it using the mobile app.
• Are you using the correct card? You can see your card
number by visiting your program website and clicking
on Account Settings then selecting Your Cards. If you
requested a replacement card, you must use the new
card sent to you in the mail. Your old card is
deactivated once you activate the replacement.
• Did you try swiping and scanning your card? If swiping
your card doesn't work, hand your benefit card to the
cashier.
• If you switched to a new Humana plan, your new plan
may have different benefits than your old plan. Log into
MyHumana.com to verify that you should be receiving
an allowance.
My plan includes a Healthy
Options allowance. What
can I buy with it?
Your Healthy Options allowance can be used to buy eligible
products from participating retailers, including groceries,
personal care items, home supplies and pet supplies. You
can also use your allowance to pay for approved living
expenses like phone payments, rent and mortgage, utilities
and internet.
Learn more about eligible items at
HealthyBenefitsPlus.com/Humana. In store, scan products
with the Healthy Benefits+ mobile app to see if they are
approved.
You can find participating stores in your area by using the
Store Finder at HealthyBenefitsPlus.com/Humana.
My plan includes an over-
the-counter allowance.
What can I buy with it?
You can use your over-the-counter allowance to buy
eligible over-the-counter products like vitamins, pain relief,
cold and flu medicine and first aid.
Learn more about eligible items at
HealthyBenefitsPlus.com/Humana. In store, scan products
with the Healthy Benefits+ mobile app to see if they are
approved.
You can find participating stores in your area by using the
Store Finder at HealthyBenefitsPlus.com/Humana.
My plan includes a Flex
allowance. What can I buy
with it?
Your Flex allowance can be used toward out-of-pocket
costs for your plan's covered dental, vision and hearing
services. This includes copays. The provider must accept
Visa. For a list of services included on your plan, check your
Evidence of Coverage document on MyHumana.com.
Remember to use your dental, vision or hearing benefit
before using your Flex allowance. To do this:
• Present your Humana ID card first.
• Then, you can use your Humana Spending Account
Card toward your copay.
• Once your claim is processed, you can then use
your Humana Spending Account Card toward any
remaining balance (either online or in person).
I received a Humana
Spending Account Card in
the mail, but I'm no longer
eligible for the benefits. Can
I still use my card?
No. Humana Spending Account Cards were mailed based
on member eligibility at the time of mailing. If you became
ineligible after the card was mailed, you are not able to use
the card.
I purchased some approved
items before I received my
card. Can Humana
reimburse me for those
purchases?
Any purchases made before you received your card cannot
be reimbursed. If you can get these items refunded by the
retailer, you can repurchase them with your Humana
Spending Account Card.
If a return is completed in
the store, when will my
Spending Account Card be
credited?
Once the retailer’s return process is complete, you will see
the amount credited to your spending card balance. Check
with your retailer for their return policy and for a specific
<me frame. You must use your refunded amount within 30
days of when the credit was issued.
To check your balance 24/7, visit:
• Quick Balance Check on
HealthyBenefitsPlus.com/Humana – no login required
• Healthy Benefits+ mobile app
• MyHumana.com
Why did my allowance
amount change?
Recent changes to Medicare Advantage led us to make a
few benefit adjustments. While some benefits have
changed, our healthcare plans con<nue to offer substan<al
value.
If I have benefit allowances
in the current plan year that
I do not use, am I allowed to
use the funds in the
following year?
Allowances have an expiration date and can only be used in
the current plan year.
To check your allowance's expiration date:
• View your Summary of Benefits document on
MyHumana.com. See the section "More Benefits with Your
Plan."
• Call 855-396-0691 (TTY 711).
Can I get a higher
allowance?
Your monthly allowance is based on your current Humana
plan. Allowance amounts are specific to each plan for the
corresponding plan year, and addi<onal amounts cannot be
added.
