FAQ – domestic travel
MÁV-csoport (https://www.mavcsoport.hu)
present your ticket at the ticket control, then the ticket inspector shall act in accordance with the rules to be applied for
travelling without a ticket.
I left my printed PDF ticket at home. What can I do?
Please make sure that the printed PDF ticket is with you. If you have a suitable phone and you can access the PDF
ticket (even from the ‘Previous purchases’ menu after logging in the new ‘Elvira’), you can also show your ticket on the
screen of your device. Most of the tickets can also be accessed from your account in the MÁV application if it is
already installed on your phone. If you cannot present your ticket at the ticket control, then the ticket inspector shall act
in accordance with the rules to be applied for travelling without a ticket.
I keep all of my tickets in a wallet application. Can I transfer my train tickets there too?
Unfortunately, this is not possible, the ticket stored in the MÁV application can only be presented in the MÁV
application. The PDF ticket can be presented electronically on the screen of your device, or printed on an A/4 size
paper.
Can I travel with a different train than the one indicated on my ticket?
With the exception of the seat reservation and/or supplementary tickets valid for the specified train and the train-bound
discounted tickets, the electronic train tickets can be used on any train within the validity period and on the route
indicated on it.
The validity of my ticket begins at the departure time of a delayed train. Can I travel with an earlier train?
If the train selected for the journey is delayed by more than 10 minutes at the departure station of the journey, you can
start your journey 10 minutes before the beginning of the validity of the ticket. If surcharge (supplementary ticket, seat
reservation) is obligatory on the earlier train, it must be purchased separately before the journey.
My train was cancelled. What shall I do now?
You have to obtain a proof of cancellation - from the ticket inspector ordered for the train cancelled, if the train is
cancelled, or from the booking office clerk or other employee in charge, informed about the cancellation, working at a
station serviced by the cancelled train. With this proof of cancellation you can use your electronic train ticket on the
next available train, even if it is a train with obligatory surcharge. Only the remaining free seats can be occupied on
trains with obligatory seat reservation. No proof of cancellation is necessary, if surcharge is not obligatory on the next
train. Our Client Service refunds the price of the surcharge not used without applying the administration fee, if proof of
not-usage is also provided.
My train is in much delay, I will miss or I have missed my connection. What shall I do?
You have to obtain a proof of delay from the ticket inspector of the train in delay. With this proof of delay you can use
your electronic train ticket on the next available train, even if it is a train with obligatory surcharge. Only the remaining
free seats can be occupied on trains with obligatory seat reservation. No proof of delay is necessary, if surcharge is
not obligatory on the next train. Our Client Service refunds the price of the surcharge not used without applying the
admistration fee, if proof of not-usage is also provided
Refund
I cannot travel, how can I get my money back?
Refund for ticket(s) purchased online by registered users can only be initiated in the ‘Previous purchases’ menu of the
new ‘Elvira’ and/or in the ‘My tickets’ menu of the MÁV application no later than 1 hour before the validity of the ticket
begins. Refund for tickets purchased without registration can only be initiated in e-mail to informacio [KUKAC] mav-
start.hu or by calling the Customer Centre of MÁV-START no later than 1 hour before the validity of the ticket begins
(based on the time of sending the e-mail or making the phone call). With your request, please also provide the serial
number of the purchased ticket(s) and (if possible) the purchase ID. Some tickets are non-refundable or there may be
a different deadline for refund, please refer to the terms and conditions of that ticket. The refund request is recorded;
the actual refund is processed 7 days after the validity of the ticket to be refunded has expired.
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