and what the associated activities are could be an
interesting avenue to explore. Also, a wider range of
attentional, as well as emotional states could also be
examined. The idea of emotional homeostasis, a new idea
in multitasking research, should be further studied as well.
Our results contrasting application switching and Internet
switching could lead to other investigations around why
Internet switching might lead people to check and spend
more time on FB and Email, as well as engage in more
F2F interactions. Is this behavior habitual or are there
perhaps other factors involved, such as that Internet
switching provides cues which lead one to switch more to
these tasks? All of these questions invite further scrutiny.
Our goal is to understand the workplace experience so as
to provide insight on how people can improve their
experiences. Our results on productivity self-reports,
coupled with our multitasking results, suggest that people
could feel more productive (and consequently, happier) in
the workplace if they could have a better understanding of
their own workplace communication behavior. We feel
that our results can be used to inform the design of
workplace tools that could provide people with better
feedback on their communication patterns and activity
switching behaviors.
Limitations
Our participants all had at least a Bachelor’s degree and
half were researchers. Therefore, we can only generalize
our results to highly educated information workers. It is
very possible that the ESM probes could have led to
switching behaviors, as they interrupted participants.
Interruptions have been recognized as an issue with ESM
[13]. However, the probe could be answered in a few
seconds and the participants were instructed to cancel any
probe that they could not answer due to it interrupting
them. When asked after the study, some participants
reported that this interruption side effect was a hindrance.
We used SenseCam photos as a proxy for face-to-face
interaction. Our software could not distinguish unique
faces--we can only use the counts as an estimate of
amount of F2F interaction, not number of different
interactants. Therefore, the F2F interaction measure
should be regarded as a rough proxy of how much F2F
interaction one had, not number of people. The SenseCam
likely underestimated interaction counts since a photo was
taken about every 15 seconds; an interaction that occurred
between shots would not have been captured.
CONCLUSIONS
Our study raises new issues concerning multitasking and
distractions. Our results suggest that, contrary to what has
been assumed for some time in multitasking research,
people may first be in a particular attentional state that
makes them susceptible to being distracted. Our results of
window switching due to attentional and interaction
baselines also suggest that this type of multitasking
behavior could encourage further communication
behavior, some of which could be distractions from work.
The relationship of multitasking and communications (as
potential distractors or attractors) is very complex and we
hope that our study can lead to new research directions to
gain a deeper understanding of the topic.
ACKNOWLEDGMENTS
This material is based upon work supported by the NSF
under grant #1218705.
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Technologies in the Workplace
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