WORK FROM HOME - VIRTUAL CUSTOMER SERVICE!
In order to be considered for this position you must live in one of the following states: Alabama,
Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky,
Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New
Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South
Carolina, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.
Who We Are
Amazon Customer Service is arguably the best on earth! We solve problems for our customers
on the spot and treat everyone like a friend. Customer Service plays a large role in Amazon’s
growth, as we innovate on behalf of our customers based on their experiences and feedback.
Come join Amazon Customer Service!
Job Description
Amazon is seeking applicants who are customer obsessed, demonstrate high ownership and are
passionate about innovating the customer experience. If you are looking for an opportunity to
have flexible hours and provide a world class customer experience, this is the role for you!
Our Virtual Customer Service is open 24 hours per day, 7 days a week. As an Amazon
Customer Service Part Time Flex (PT) employee, you will flex your schedule to meet the needs
of our customers. You will connect with customers through phone, chat and email. Work
schedules will be determined through shift bids which take into consideration your preferences,
business need and your performance. The average amount of work scheduled hours is 20-29
hours per week, with opportunities to work additional hours during peak seasons. Available
shifts will include morning, afternoon and evenings, typically including one or both weekend
days. Schedules will change throughout the duration of your employment. There may be
mandatory overtime, based on business needs or large scale events. Being able to work a flexible
schedule that falls within our operating hours is required and expected.
Working hours for all staff increase substantially during different times of the year in preparation
for peak events, in the summer and shortly before Thanksgiving through mid-January. You may
be required to work up 40 hours per week during these times. You may be required to work
any/all major holidays like Thanksgiving or Christmas. If you’re a student, we’ll do our best
to work around your school schedule!
Compensation
Except as otherwise required by law, this role pays $10.00 per hour through 4 weeks of training;
a minimum of 25 hours is expected each week during training. Upon successful completion of
training, and except as otherwise required by law, the pay will increase to $12.00 per hour at the
beginning of the next payroll period. Amazon will provide dedicated resources to support your
ongoing growth and development.
Basic Qualifications:
Your address must be in one of the states we are currently hiring. Any applicants with
home addresses outside of hiring states will not be considered.
High School Diploma or equivalent
Fluent English language proficiency required
Basic typing, phone, and computer navigation skills
Ability to navigate the Internet, multiple browsers, email, and Instant Messenger tools
1+ years in a service environment dealing with the public
Ability to participate and complete mandatory training (this schedule may be different
from your production schedule upon hiring)
Ability to complete I-9 work authorization paperwork in person
Preferred Qualifications:
Customer Focus
Ability to empathize with and prioritize customer needs
Uphold company values and respect every customer
Exude patience and ownership with each customer
Ability to resolve conflicts and set appropriate expectations with customers
Ability to determine customer needs and provide appropriate solutions
Technical Requirements:
10 mbps download and 5 mbps upload speed or faster from a reliable internet provider
(Cable, DSL or Fiber Optic/FiOS providers only)
Must be directly connected to router/modem via Ethernet cable.
You may use an external monitor (with appropriate cables), wired USB keyboard, and
wired USB mouse, but they are not required or provided.
You will be shipped a headset and token to the address provided in your application.
Equipment may arrive separately.
Please be sure to verify that your mailing address in our system is an address where you
can receive equipment to ensure that there are not delays in receiving your equipment.
Make sure you add the apartment number (if any). PO Boxes are not supported and we
must have a physical address for you to receive your equipment.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female /
Disability / Veteran / Gender Identity / Sexual Orientation.
PLEASE APPLY AT:
https://amazon.force.com/JobDetails?reqid=a0R0G000016bqNw
