A SHORT GUIDE
Ed
ition 1(b) May 2024
A Short Guide
Dublin Airport can be a busy place over the summer
months and at times throughout the year. We’ve
put together this short guide containing helpful
information and tips to make your airport journey a little
easier. You can also find more information including
interactive maps, security queue times and flight alerts
on our website dublinairport.com or by downloading
our Dublin Airport app.
We endeavour to adhere to accessibility guidelines
for this document and on our website and app.
Read our Accessibility Statement by visiting
dublinairport.com/accessibility.
1.
Finding Your Way Around
The image below shows the proximity of our two terminals, Terminal 1 and Terminal 2.
The terminals are located within walking distance of each-other. Airlines flying from
Terminal 2 are Aer Lingus, American Airlines, Delta, Emirates, El Al and United
Airlines. All other airlines including Ryanair, fly from Terminal 1. Each terminal
has a check in area, security screening area, food and beverage and shopping
area. There are six gate areas - Gates 101-121, Gates 201-224, Gates 301-307A,
Gates 332-335, Gates 336-337 and Gates 401-426. A small number of gates are
accessed by bus (two minute journey) from Gate 335. Each departing flight leaves
from a specific gate and that is where you board your flight.
TERMINAL 2 TERMINAL 1
Approx
4 Minutes
walk time
and all non
Terminal 2 airlines
2.
Arriving by Car, Taxi or Bus
Taxi ranks and public transport drop off and pick up points are within a short walking
distance of the terminals. For more information on the buses that serve Dublin
Airport, please go to dublinairport.com/bus. If you drive to the airport and park
in a Dublin Airport Long Term Car Park, shuttle buses run from the car parks to
the airport 24 hours a day, seven days a week, at regular intervals. Please
allow additional time in your journey for parking and shuttle bus transfer. If you use
a Short Term Car Park, you can walk to the terminals in approx. five minutes. If you
experience a problem with your car while in one of our car parks, there is 24 hour
breakdown assistance available at +353 1 9444828.
As our car parks are extremely busy during the summer, please pre-book your
space on dublinairport.com/car-parks. If you are using a car park for a short period
for drop off or pick up purposes, pre-booking is not necessary. An hourly rate applies,
payable at paystations in the car parks. There are spaces designated for dis-
abled parking permit holders in both Short Term and Long Term Car Parks.
To pre-book these spaces and avail of a preferential rate, please register online
as a Reduced Mobility Driver here dublinairport.com/prm and proceed to booking
using the code you will receive.
For queries regarding a car park booking, please check our Frequently Asked
Questions at dublinairport.com/faqs. Alternatively, please email parkingdublin@
dublinairport.com or call +353 1 9440440 (office hours).
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3.
Checking In
You may have checked in online and have your boarding pass already –
either stored on your mobile phone or printed on a page. If you have your boarding
pass, do not have a bag to check in and have not booked mobility assistance, you
can go directly to Security Screening. If you need to get or print your boarding
pass and/or are checking in a bag or if you require a visa check, you can do so
at one of your airline’s check in desks or Self Service Kiosks (SSKs). Each airline
uses a specific area of the terminal to check in passengers. To find out where
your airline’s check in desks are, look at the screens located around the
terminal. The image below shows how the information is displayed.
SELF
SERVICE
KIOSK (SSK)
CHECK IN AREA SCREENS
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A SHORT GUIDE
Some airlines also have a self-service bag drop facility. If you are unsure how to
use the SSK or need assistance at any stage, please ask an airline staff member;
they are working in the area and available to help. You will need your passport or
travel document to check in. When you are travelling to the US from Dublin Airport,
there are some additional steps in the check in process which your airline will man-
age for you at their check in desks.
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4.
Security Screening
Once you have your boarding pass and have checked in any bags, you can proceed
to Security Screening. If you have booked or require mobility assistance, please
go to the OCS Desk before you go through Security Screening. To enter the screen-
ing area, you will need your boarding pass. There is an Assistance Lane for anyone
who would like a little more time or help through the security screening process.
For helpful tips on how to prepare for Security Screening, please go to dublinairport.
com/prepare. There is both video and written content here.
Remember all your belongings must be placed into a tray and screened. Liquids,
gels, pastes and sprays should be in containers less than 100ml in size and fit into
one sealed, clear, plastic 1LTR bag. Each passenger can bring one bag only. There
are bags available in the preparation areas before you go into the screening
process. If you have medication or baby food for the flight that are in containers
greater than 100ML, please have them ready to show to the Security Officers who
will screen them for you.
REMOVE TABLETS, PHONES AND
LAPTOPS FROM CARRY ON LUGGAGE
PLACE JACKET/COAT, HATS, SHOES AND
BELT INTO A SEPARATE TRAY
LIQUIDS, GELS, PASTES AND SPRAYS
IN ONE 1 LITRE SEALED PLASTIC BAG
REMOVE LIQUIDS, GELS OR PASTES FROM
YOUR CARRY ON AND PLACE IN A TRAY
5.
Your Boarding/Departure Gate
Once you are through Security Screening, you will be able to find your boarding/
departure gate number and the estimated walking time to your gate on one of
the Flight Information Screens that are located all along the journey.
The images below show what the screens look like and where to find your gate
number. Gate numbers are displayed on these screens before departure time,
on dublinairport.com and the Dublin Airport app. There are travelators to help
reduce the amount of walking for passengers departing from Gates 100 - 121 and
Gates 401 - 426. (See map of terminals on last page for approx. walk times to
gates and Section 8 for mobility supports). All gates have a seating area for
passengers awaiting boarding.
FLIGHT INFORMATION SCREENS
05
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6. Washrooms
There are washrooms located at points along your departure journey and in the
gate areas. There are accessible washrooms at each washroom block. Accessible
washrooms are fitted with assistance cords.
7. Eating, Drinking, Shopping
There are cafes, restaurants and shops located in the area after Security Screening
and some more limited offers in the gate areas. We hope that you have time to relax
and enjoy some time here before your flight. You will find great value and super service
when you shop in duty free and if you are flying within the EU, you can avail of our
Shop & Collect service; buy in-store, leave with us and collect on your return.
Alternatively, with our Click & Collect service you can buy online from the comfort
of home and arrange to pick up your purchases when you are flying out. For more
information, visit Dublin Duty Free online.
8. If you would prefer to spend your time away from the main airport areas, there are
a number of airport lounges to choose from. Relax and enjoy a drink or snack
before going to your gate. Lounges can be pre-booked or will accept passengers
without a booking subject to availability. For more information, go to dublinairport.
com/lounges
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A SHORT GUIDE
We have a great team at the airport. We have dedicated Customer Service team
members who are very happy to help you along your journey. You’ll spot them in
their bright pink high visibility jackets, just like our colleague in this image. If
you don’t see one of this team, please feel free to stop anyone with an airport
lanyard/badge, a uniform or high visibility vest if you need to ask a question or
need assistance.
8.
To speak to someone about your experience in Dublin Airport, please call our
Customer Experience team at +353 1 944 4717 (Mon to Fri, 09:00 to 13:00).
We Are Here To Help
We also work with a company called OCS who provide support services to anyone with
reduced mobility who requires assistance or help with the walk to the gate areas.
If you require reduced mobility assistance, you should notify your airline in advance of
travel. Your airline will arrange this for you with OCS for your departure from Dublin Airport
and with the appropriate supplier at your destination airport. If you are returning to Dublin,
this will be noted in your booking by the airline and OCS to ensure you have the same
service on arrival back. It is very important that you go to the OCS Desk or meet them at a
call point in the car parks before you go through Security Screening. For more information
and detail on this, please go to dublinairport.com/reduced-mobility.
If you are departing from Gates 100-121 and would like help to cover the distance, you
can pick up the OCS buggy. The buggy does not need to be pre-booked and runs from
05:00-22:00 daily.. The pick up location is shown on the map of the terminals.
Reduced Mobility Assistance
For reduced mobility
assistance queries
please contact:
The airport can be very challenging for ASD
passengers. Our Important Flyer wristband or
lanyard allows our staff at Dublin Airport to recog-
nise that a passenger has a non-visible disability
and might require assistance. For more information
on the lanyard and how to apply for one, please
go to dublinairport.com/autism
Important Flyer Programme
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9.
10.
Reduced Mobility
Dublin Airport Short and Long Term Car Parks Map
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Terminal 1
Terminal 2
Gates
401-426
Approx 7 minutes
walking time
from T2 Security
Screening
Gates
301-307A
Approx 3 minutes
walking time
from T1 Security
Screening
Gates
217-220
Approx 5 minutes
walking time
from T1 Security
Screening
Gates
201-216
Approx 5 minutes
walking time
from T1 Security
Screening
Gates
101-121
Approx 10 - 15
minutes walking
time from T1
Security Screening
Gates
332-335
Approx 3 minutes
walking time
from T1 Security
Screening or approx.
10 minutes walking
time from T2 Security
Screening.
Gate 335
is access point
for two minute
bus journey to
boarding area
335A-F
Gates
336-337
Approx 5 minutes
walking time
from T2 Security
Screening
Buggy Pick
Up Point
SECURITY
SECURITY
OCS DESK
OCS DESK
Dublin Airport Terminals Map
A SHORT GUIDE
Produced for
