Promethean!Board!Troubleshooting!for!MAC!
ITEM!I:!MY!PROMETHEAN!BOARD!IS!NOT!WORKING!
ITEM!II:!MY!IMAGE!IS!NOT!DISPLAYED!
ITEM!III:!MY!PENS!ARE!NOT!WORKING:!CONNECTION!AND!CALIBRATION!
ITEM!IV:!MY!SOUND!IS!NOT!WORKING!
ITEM!I:!M Y !P R OMETH EA N!BOARD !IS !N OT!WOR K IN G . !
!" #$%&'()$%(*+,-&,(.-/,)0
1" 2,()$%(&345 6 )% /()6 /7 % 8 (37 9
:" 2,()$%(5/3;% &) 3 /()6 /7 % 8 (37 9
#" 2,()$ % (1& )-< : 3 +/8 =, (> ? :(& + *@% (3 /(1 & )-<A6*(5@6BB %8 (-7 )3 ()$ % (&3 456)%/9(CD @+4%
,$36@8(*%(*@6%(37(EFF(,%/-%,(*3+/8,G(
H" 2,()$%(5/3;%&)3 /(5 @6BB%8(-7)3()$%(&3456)%/(<-+()$%(IJ1(+8+5)%/9(
K" 2,()$%/%(+(/%8(L()$/36B$()$%(1 &)-<:3 +/8 (2&379 (C M3&+)%8(-7 ()3 5 N(/-B$ )O$+78(,-8%(3.
P+&()+,'(*+/G"(2.(+(/%8(L(+55%+/,N()$-,(-78-&+)%,()$+)()$%/%(-,(+(&377%&)-37
5/3*@%4(*%)Q%%7()$%(*3+/8(+78()$%(&3456)%/"(D3@@3Q()$%(,)%5,(*%@3Q()3()/R
+78(&3//%&)()$%(-,,6%"
P1#(1&)-<P+7+B%/(2&37(
1" #$%&'()3(4+'%(,6/%()$%(>?:(&+*@%(-,(,%&6/%(+78(5@6BB%8(-7)3(*3)$()$%(
1&)-<:3+/8(+78(R36/(&3456)%/"(
:" >75@6B()$%(>?:(&+*@%(3/(1&)-<A6*(./34(R36/(&3456)%/N(Q+-)()%7(,%&378,(+78(
5@6B(>?:(&+*@%(*+&'(-7)3()$%(&3456 )%/"(
>?:(&3/8S( (((((((((((1&)-<A6*S(
#" 1.)%/(83-7B(,3N()/R(/%*33)-7B(R36/(&3456)%/"((
H" 2.()$-,(83%,(73)(&3//%&)()$%(-,,6%N(,%%(technology support person to
update the driver.(
ITEM!II:!M Y !IMAGE!IS!N OT!DISPLA Y E D ;!ONLY!A!BL U E !SC R E EN.!!
!" #$%&'(R36/(IJ1(&377%&)-37(C,$3Q7(*%@3QG"(V$-,(&3/8(+@@3Q,(R36/(&3456)%/(+
78
5/3;%&)3/()3(&34467-&+)%"(W7,6/%()$+)(R36/(IJ1(&+*@%(-,(,%&6/%@R(&377%&)%8()3
R36/(&377%&)-37(*3X(+78(R36 /(IJ1(+8+5)%/N(Q$-&$(Q-@@()$%7(&377%&)()3(R36/
&3456)%/"
IJ1(#3/8S( P1#(IJ1(18+5)%/S(
K" Y36(4+R(7%%8()3()3BB@%(*%)Q%%7()$%(437-)3/,()3(8-,5@+R(R36/(8%,')35(-4+B%(37
*3)$()$%(&3456)%/(,&/%%7(+78()$%(*3+/8"(2.(R36/(&3456)%/(83%,(73 )(+6)3(8%)%&)
)$%(5/3;%&)3/Z(R36(Q-@@(7%%8 ()3()6/7 (37(T8 -,5@+ R(4-//3/-7B"U(V3(83(,3N(,%@%&)(37
R36/(+55@%N()$%7(T?R,)%4([/%.%/%7&%,NU(+78()$%7(TH-,5@+R"U(#$33,%()3(4-//3/
R36/(8-,5@+R,(+78(+8;6,)()$%(/%,3@6)-37(+,(7%&%,,+/R"
ITEM!III:!M Y !P E N S !A R E!NOT!WORKING.!
CONNECTION:!
!" \$%7()$%(1&)-<[%7(+55%+/,(73)()3(*%(Q3/'-7B(-)(-,(3.)%7(]^V(+(5%7(-,,6%(*6)
/+)$%/(+(&344 67 -&+)-3 7(-,,6% (*%)Q %% 7( )$%(1 &)-<:3 +/8 (+78 ()$%(&3 4 56 )%/"((P +'% (
,6/%(R36($+<%()%,)%8()$%(MY!PROMETHEAN!BOARD!IS!NOT!WORKING!,6BB%,)-37,(
+*3<%(*%.3/%()/R-7B()$%,%()/36*@%,$33)-7B(,6BB%,)-37,"!
1" D3@@3Q(,)%5,(-7(?%&)-37(!S(PY([_^PWVAW1](:^1_H(2?(]^V(\^_`2]J"((
:" _%43<%(+78(/%5@+&%()$%(7-*(C5%7()-5G"(
#" P+'%(,6/%()$%(1&)-<A6*(3/(>?:(&3/8(-,(5@6BB%8(-7"(
H" 1.)%/(R36(5@6B(-7(R36/(>?:(3/(1&)-<A6*N(4+'%(,6/%()$%(1&)-<P+7+B%/(-&37(
C,%%(ITEM!I( .3 /(-4 +B% ,(+7 8(@3&+ )-37(3 .()$%(1& )-<P +7 +B% /G(8-,5@+R ,(+(
Q$-)%*3+/8(Q-)$(+7(3/+7B%(.@+4%(]^V(+(/%8(L"(V/R(+@@(3.()$%(>?:(53/),(3 7(
R36/(&3456)%/(
W" 1,(,337(+,()$%(1&)-<P+7+B%/($+,()$%(3/+7B%(.@+4%(+78(73)()$%(LN(R36/(
1&)-<:3+/8(-,(/%+8R()3(*%&34%(-7)%/+&)-<%0(
D" ?)-@@(73)(Q3/'-7B9(Y36(4+R(*%(-7(7%%8(3.(+(8/-<%/(658+)%"(V3(658+)%(R36/(
8/-<%/N(,%%(your technology support person.(
CALLIBRATION!
!" V$%(1&)-<:3+/8($+,()3(*%(&+@-*/+)%8(-7(3/8%/()3(%7,6/%()$+)()$%()-5(3.()$%
1&)-<[%7(+@-B7,(Q-)$()$%(&6/,3/(37()$%(,&/%%7"(2)(-,(-453/)+7)()3(+@-B7(R36/
1&)-<[%7(Q-)$(R36/(1&)-<:3+/8(%+&$()-4%(R36/(5/3;%&)3/(-,(43<%8(3/(,&/%%
7
,%))-7B,(+/%(+8;6,)%8"(Y36(&+7(&+@-*/+)%()$%(*3+/8(-7(37%(3.()Q3(Q+R,S
1" _-B$)(&@-&'(37%()-4%(37()$%(1&)-<P+7+B%/(-&37"((#@-&'(37(T#+@-*/+)%"U(C?%%(
ITEM!I()3 (@3&+)% (R36/(1 &)-<P + 7+B %/(-&37 G"(\+-)(67)-@()$%(&+@-*/+)-37(,&/%%7(
+55%+/,N()$%7(6,%()$%(1&)-<[%7()3(.3@@3Q()$%(37(,&/%%7(-7,)/6&)-37,"(
:" A3<%/()$%(1&)-<[%7(3<%/()$%(@-B$)%8(-&37(C)$%(.@+4%G(37()$%()35(@%.)(&3/7%/(3.(
)$%(1&)-<:3+/8"(\ +-)(67 )-@()$%(&+@-*/+ )-37(,& /%%7 (+55 %+/, N()$%7(6 ,%()$%(
1&)-<[%7()3(.3@@3Q()$%(37(,& /%% 7(-7 , )/6 &)-3 7 ,"(
ITEM!IV :!MY!SOUN D / SPEA KERS! ARE!NOT!WORKING!
!" P+'%(,6/%(7%&%,,+/R(&+*@%,(+/%(5/35%/@R(5@6BB%8(-7N(+78(+8;6,)(+68-3(,%))-7B,"
1" #+*@%,S(?3678(-,(.%8()$/36B$(>?:(&+*@%(3/(+7(+68-3(&3/8(C-.(6,-7B(+7(1&)-<A6*(
3/(*R5+,,-7B(5/3;%&)3/(,5%+'%/,G"(W7,6/%()$+)(R36/(>?:(&+*@%(+78a3/(+68-3(
&3/8(+/%(5@6BB%8(-7"(V3(+8;6,)()$%(<3@64%(37()$%([/34%)$%+7(*3+/8N(+8;6,)(
)$%('73*C,G(37()$%(@%.)(,-8%(3 .()$ %(*3+/8"(P+'%(,6/%()$%(T[3Q%/U(*6))37(-,(
56,$%8(-7(+78(B/%%7(-7(&3@3/"(2.()$%(53Q%/(B3%,(36)N()$-,(4+R()6/7(/%8"(?-45@R(
5/%,,(-)(67)-@(-)()6/7,(B/%%7(+B+-7"(
:" 168-3(?%))-7B,(C?%%(24+B%,(*%@3QGS(
^7(R36/(P1#N(,%@%&)(37(R36/(+55@%(+78(&$33,%(T?R,)%4([/%.%/%7&%,"U(V$%7(
,%@%&)(T?3678"U(27()$-,(4% 76 N(R3 6(Q -@@(+8 ;6 ,)()$ %(T^ 6 )5 6 )U(3 5)-3 7 ,"(?%@%&)(
T[/34%)$%+7(>?:(,5%+'%/,U(.3/()$%(36)56)(8%<-&%"(Y36(&+7()$%7(+8;6,)()$%(
<3@64%(+78(4+'%(,6/%()$+)(46)%(-,(73)(,%@%&)%8"((