5 Frequently asked questions
• When will this change happen?
BSI will gradually start introducing digital rights management from March2021.
• I already have the FileOpen plug-in installed, do I need to re-install it?
If you already have the latest FileOpen plug-in, you will not need to re-install it.
• Do I need to be connected to the internet to open the documents?
You will need an internet connection to authenticate the documents for the first time. After that, you
will be able to access the documents offline.
• How do I access documents if my operating system isn’t compatible with FileOpen?
For Google Chromebook users, please use the FileOpen Viewer available in the Google Play store.
For other users please contact our Subscription Support team on subscription.support@bsigroup.com
or call +44 345 086 8037 (option 1) for us to assist.
• When I try to install the plug-in, I am told to contact my administrator. What shall I do?
If you are trying to install the FileOpen plug-in on your company or organisation’s device, please get
in touch with your company's IT department for support in installing the plug-in.
• When I open the PDF in my browser, I get an error message. Why is this?
The FileOpen plug-in does not support opening encrypted PDFs in-browser. To view the PDF, it must
be opened in Adobe PDF viewer, FileOpen viewer, or similar PDF viewer applications. Please see
section 3 for further information.
• I’d like to share the document with my colleague. Can I?
An individual document (in this case, a PDF file) viewed after download from Shop or BSOL is
licensed to a sole named user who is permitted to install a single electronic copy of it, for use on a
single computer. We understand that users often view their standards from multiple computers
however and have built in flexibility for you to open documents on up to three devices to allow for
this.
• How do I purchase documents on behalf of a colleague?
The licensed watermark on any PDF's bought at the BSI Shop will be that of the registered user who
has placed the order. Should you wish the document to be licensed to an alternative user, they will
need to register and purchase themselves.
To prevent any document purchased in your name being locked to your computer, please forward
without opening the document. The user can then save the PDF to their own system, and open using
Adobe or an alternative PDF viewer.
• How many times can I print the document?
You are permitted to print a single copy of a document. Printing one or many pages, or the entire
document will count as a single print so we recommend that if you need a printed version, that you
print the entire document.
• Do I need to install FileOpen for documents that I have purchased in the past?
No, the FileOpen plug-in won't be necessary to open previously bought or download documents.